Multiple callouts to load external object relatedList in service cloud console
Trailblazer Community

Known Issues · Fixed

Multiple callouts to load external object relatedList in service cloud console

API , Service Cloud Console

Last updated 2017-10-14 ·Reference W-3795686 ·Reported By 3 users

Fixed - Winter '18

Summary
Slow Loading of external object Related List due to multiple callouts in classic service cloud console.

When using External Objects in a related list, excessive http callouts are made when compared to the aloha UI. This can cause the loading of the related list to be greatly delayed.

Expected result
When loading external objects fields for an object the number of callouts for related list/ListView is same for service and Sales cloud

Actual Result
In Sales Cloud only 1 callout is made for all records but in Service cloud, a callout is made for each record. For example, if there are 30 records and (even if some of them are duplicate), there will be 30 callouts in Service cloud.

Repro
>> Login to your Org
>> Open account with linked indirect external lookup.
>> Debug Log will show just one callout to external db, which is expected.
>> Open same account in service console.
>> Debug Log shows 2 callouts for same indirect lookup, which is not expected.

Workaround
No workaround.

Reported By (3)

Ravi Tripathi Mads Alhof Arturs Gusjko

Is it Fixed?

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