Lightning: Internal Server Error on "View Account Hierarchy" when the account name is encrypted
Trailblazer Community

Known Issues · Fixed

Lightning: Internal Server Error on "View Account Hierarchy" when the account name is encrypted

Platform , Platform Encryption

Last updated 2017-05-09 ·Reference W-3734636 ·Reported By 1 users

Fixed - Summer '17

Summary
Customer has platform encryption enabled. They are not able to view hierarchies in lightning and hitting Internal Server Error

Repro
Use any Platform encryption enabled org and make sure to encrypt Account name field.
Switch to Lightning and navigate to any account.
Click on the "View Account Hierarchy" on the drop down (actions)
Note the Internal Server Error

Workaround
Use Classic UI.

Reported By (1)

Greg Coogan

Is it Fixed?

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