Default internal access to Contact, Case, or Opportunities will be different in Lightning when setting Account Teams
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Known Issues · Fixed

Default internal access to Contact, Case, or Opportunities will be different in Lightning when setting Account Teams

Winter 17 , Lightning

Last updated 2018-01-25 ·Reference W-3175694 ·Reported By 13 users

Fixed - Summer '17

Summary
When setting Account Team members in Lightning, the available access for related Contacts, Cases, or Opportunities will show different default values compared to when adding members in Classic.

Additionally, if role access on child Cases, Contacts and Opportunities for the user adding is set to no access, Lightning will still display Read and Read/Write. Classic will correctly only allow Private access be set.

Repro
1) Set the role access for a user for Cases, Contacts, and Opportunities they do not own on Accounts they do own to No Access.
2) Create an Account and set the above user as the Account owner.
3) Login as that user and then access the Account in the Classic UI.
4) Now add an Account Team member and note the access values allowed for Cases, Contacts, and Opportunities. Private is the only available option (This is correct).
5) Switch to Lightning UI and perform the same operation.
6) Notice that on Cases, Contacts, or Opportunities the default value is no longer Private.
7) Click Save and an Error will occur in Lightning if you attempt to grant access other than Private on Contacts, Opportunities, or Cases.

"insufficient access rights on cross-reference id"

Workaround
Use the Classic User Interface while adding Account Team members. Although Lightning will display incorrect available access levels when adding members, it will generate an error if an invalid value is selected. There is no risk of unintended access.

Reported By (13)

Patrick Allaire Janelle Gardner Melissa Roberge Katrine Karlsen Kristoffer Gustafsson Support Salesforce Chun Wei Lee HEMANTA Patra Andrew Stitt Collin Terrell Norman Lee Support Ikumbi Shahab Rahmani

Is it Fixed?

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