Auto Notification Emails not firing when Process Builder is invoked within same transaction
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Auto Notification Emails not firing when Process Builder is invoked within same transaction

Apex , Process Builder

Last updated 2018-04-12 ·Reference W-3338213 ·Reported By 242 users

Fixed - Summer '17

Summary
For transactions supposed to send automated email notifications, if there is a process builder visual workflow invocation within the same transaction, email notification is not fired.

Repro
- This can be reproduced in any local dev org

Below are few examples:

1. Create a user 'usera@salesforce.com' and set the user contact email to your email.
2. Open up developer console anonymous window, excecute:
User u = [select id from user where username='usera@salesforce.com' limit 1];
Task t = new Task(ownerid=u.id, subject= 'Test Email',activitydate=System.today());
List<Task> taskToCreate = new list<task>();
taskTocreate.add(t);
Database.DMLOptions dlo = new Database.DMLOptions();
dlo.EmailHeader.triggerUserEmail = true;
dlo.optAllOrNone = true;

database.insert(taskToCreate, dlo);


3. You should receive a email notifying you that a task is assigned to you.

4. Create any process builder on task.
5. Rerun the code chunk in 2 in developer console.
6. You will no longer get task notification email

----------------------

Same scenario applies to other automated email notifications. Other example :

New user activation emails when there is a process builder visual workflow performing a field update on the user.

Repro:

Have a process builder visual workflow update a user field for new user:

Run this code to insert the user:

user objUser= new user();
objUser.FirstName = 'testUserFname';
objUser.LastName = 'testUserLname';
objUser.Email = 'email@example.com';
objUser.Department = 'testDpt';
objUser.Title = 'testTitle';
objUser.City = 'Sydney';
objUser.Country = 'Australia';
objUser.ProfileId= '<profileId>' ;

objUser.TimeZoneSidKey = 'Europe/Amsterdam';
objUser.Username = 'unique@example.com';
objUser.CommunityNickname='testNick';
objUser.Alias='testAlias';
objUser.EmailEncodingKey = 'ISO-8859-1';
objUser.LanguageLocaleKey = 'en_US';
objUser.LocaleSidKey = 'en_US';

Database.DMLOptions dlo = new Database.DMLOptions();
dlo.EmailHeader.triggerUserEmail = true;
dlo.EmailHeader.triggerAutoResponseEmail = true;

objUser.setOptions(dlo);

system.debug(objuser.username);
insert objUser;

-You will no longer receive user activation email

Note: This is not a bug, but a feature limitation with process builder

Workaround
Use workflow instead of process builder

Reported By (242)

Alexis Grau Tim Bott Dustin Strickler Amy Smith Sri Lakshmanan Yelena Slobard Crm Admin Vipin Pulinholy Ryan Willette James Batke Jacqueline Vaessen Burke Wombwell Michele Lougheed Rick Arthur Ines Cortes Brad Mampe Kevin Hsu Anouchka Bryce Victoria Sliwa Andrew Hawkins Priyank Rajvanshi Andy Woodard Brooke Trainer Rachel Hands Frank Marter Troy Bryant Pam Schuckies David Zheng Magnus Vogel Gurpreet Singh Kakkar Brianne Eastburn Bill Johnson Madeleine Coutanceau Sumanth Velma Nolan Gee Naga Potti Neelesh Ratn Dwivedi Gabriel Krug Daikin Community Hanna Sandoval Pavani Akella Daniel Bennett Lauren LaFortuna Cody Royster Matt Bruederle Matt Gvazdinskas Peter Bengov Dan Moore David Sparks Nathan Follen Tish Sherwood Mike Teegen Karen Lacayo Henrik Helt Hansen Henrik Helt Hansen Prakrut Mehta Florent LAUNAIRE Prabhakar Jain James Kacerguis Jr Susana Henriques Trent Giardino Adam Hoar Benoit Marineau Ralf Wittenberger Melissa Hofman Adam Erskine Kevin Hendriks Aldo González Will Jones Matt Prorok Gillian Reynolds John Crimmings Steve Rodrigues Theresa Mason Yasmina Khalife Jessica Lana David Johnson Cullen Combs Nat Lee Rick Rudeen Caleb Sidel Eva Mooney Adam Kebeck Sarah Carr Jamie Evans Adam Wall Arune Blaziunaite Miranda Fonteijn Jaiti Bhrany Nate Kauffman Kameshwar Singh Marlon Rodriguez Jeff Chan Trinh Harrison Debra Anderson Jason Walke Simon Baird Azlan Ahmad Rusyidah Shuaib Alexander White Baskar Narayanaswamy Juinn Hin Chua Tim Shores Shahiruni Wahida Che Saidi Susan Howard Tim Slijp Joe Harrison Fred Flynn Jonathan Ng Cathie Donohue Jason Ziegler Marcus Winn Rebecca Schrader Louleena Duddi Diana Banyai Monique Castel Sherise Thompson Silverline Admin Amanda Thackray Lee Goodenough Tim Wierzbicki Paul Narsavage Scott Fletcher Riaz Karim Steffani Karrson Colleen Burnsed Nick Lewis Patricia Achterhof Shruthi Naidu Jeremy Bourgein Tyler Hudson Sanjay Ghosh Lena Slobard Marcelo Leão Jesse Edelsberg Ashok Boggarapu Karina Chang Autumn Hearne Chris Florido Joseph McLain Nate Moncrief Bhavana Adiga Joanna Iturbe Laura Sack Rajeev Agarwal Jaymee Parson Kenneth Mayer Sakthi Sethu KSS-Sys Admin-KSS Mariana Kumar Reuben Wilkes Chris Andrews Ainat Malachi Doug Burt Matt McKimmy Mike Borzumate Julia Chee Christopher Barrett Matthew Jones Shadi Abuid Lee Yakiwchuk Corrao Group Kimberley Shortt Karen Lorenz Brian Burkhart Alexander Schätzle Johan Yu Alejandro Jr. Pollojan Carla Llewellyn Kate Vickery Bhavana Adiga Ajay Gupta Kevin Hart Will Tsoi Zay Yar Oo John Head Stephanie Foerst Eli Haugen Kenichi Ruf Sean Adair Tas Ranson Information Technology Department Monique Castel Will Tsoi RelationEdge T C Hetain Awasthi Shweta Mahapatra Anna Rudenko Kim Burnette Brian Weldon Mike Gamache Christopher Wagner Lu Yang Cherisse Taylor Andreas Landsbo Vaibhav Jain Simon Walker Stacy Hyatt Scott Shapiro David Farrington Benjamin Dolar Julia Carvalho Jonathan Tan Jaclene Roshan Krista Jacobsen Ben Bromberg Vishal Pujary David Palmer Joshua Teran Olivia Munro Vishal Belawade Vishal Belwade Rahul Sharma Melanie Moede Jess Battle Ahmad Helal Christen Sisler Aaron Fogleman Erica Lotecki Richard Cave Lissa Smith Mayank Srivastava Lissa Smith Admin Avantis Aderonke Adenariwo Justin Porter Mehdi Ouakim Lee Evans Alekhya Sudheer Crystal Mathews Larissa Neale Danielle Ring Julia Cannon Pierre Kaluzny Pierre Kaluzny Bryce Rankin Janet White Haley Huhn Tim Mabee David Venaas Josh Van Heukelom

Is it Fixed?

AP0 AP3 AP4 AP5 AP6 AP7 AP8 AP9 AP10 AP11 AP12 AP13 AP14 AP15 AP16 AP17 AP18 AP19 AP20 AP21 AP22 AP24 AP25 AP26 AP27 AP28 AUS1 AUS11 AUS23 AUS26S AUS24S AUS22S AUS2S AUS27 AUS25 AUS3 AUS43 AUS4S AUS5 AUS6S AUS7 AUS9 BRA1 BRA2S BRA4S CAN1 CAN17 CAN11 CAN2S CAN4S CAN6S CAN8S CS1 CS2 CS4 CS5 CS6 CS7 CS8 CS9 CS10 CS109 CS108 CS107 CS106 CS105 CS102 CS101 CS100 CS115 CS119 CS110 CS117 CS114 CS113 CS112 CS111 CS11 CS116 CS123 CS122 CS121 CS126 CS127 CS129 CS128 CS125 CS124 CS137 CS138 CS133 CS132 CS14 CS148 CS142 CS159 CS152 CS151 CS15 CS162 CS167 CS166 CS16 CS169 CS165 CS160 CS173 CS17 CS172 CS170 CS171 CS174 CS18 CS189 CS194 CS192 CS193 CS190 CS191 CS199 CS197 CS19 CS198 CS196 CS195 CS20 CS209 CS200 CS202 CS201 CS203 CS21 CS219 CS218 CS217 CS216 CS215 CS214 CS213 CS212 CS211 CS210 CS22 CS220 CS23 CS234 CS24 CS25 CS26 CS27 CS28 CS29 CS31 CS32 CS33 CS34 CS35 CS36 CS37 CS40 CS41 CS42 CS43 CS44 CS45 CS47 CS53 CS57 CS58 CS59 CS60 CS61 CS62 CS63 CS64 CS65 CS66 CS67 CS68 CS69 CS72 CS73 CS74 CS75 CS76 CS77 CS78 CS79 CS80 CS81 CS84 CS86 CS87 CS88 CS89 CS90 CS91 CS92 CS94 CS95 CS96 CS97 CS98 CS99 DEU1 DEU2S DEU4S EU16 EU17 EU18 EU19 EU25 EU26 EU27 EU28 EU29 EU30 EU31 EU32 EU33 EU34 EU35 EU36 EU37 EU38 EU39 EU40 EU41 EU42 EU43 EU44 EU45 EU46 EU47 EU48 FRA1 FRA2S FRA4S IND1 IND18S IND16S IND15 IND13 IND11 IND23 IND2S IND3S IND4S IND5 IND6S IND7 IND9 JPN1 JPN12S JPN10S JPN2S JPN3 JPN4S JPN5 JPN6S JPN7 JPN8S NA104 NA107 NA109 NA100 NA101 NA103 NA102 NA105 NA119 NA116 NA110 NA118 NA112 NA111 NA115 NA114 NA113 NA117 NA125 NA124 NA122 NA120 NA126 NA127 NA123 NA129 NA121 NA128 NA138 NA134 NA133 NA136 NA135 NA132 NA131 NA130 NA137 NA139 NA140 NA142 NA141 NA149 NA146 NA147 NA148 NA154 NA158 NA159 NA153 NA151 NA155 NA152 NA150 NA156 NA161 NA163 NA167 NA160 NA166 NA165 NA169 NA164 NA168 NA162 NA172 NA170 NA174 NA171 NA173 NA196 NA207 NA204 NA206 NA208 NA209 NA21 NA218 NA214 NA217 NA215 NA211 NA212 NA213 NA210 NA65 NA70 NA71 NA75 NA80 NA81 NA82 NA83 NA84 NA85 NA89 NA90 NA91 NA92 NA93 NA94 NA95 NA96 NA97 NA98 NA99 SGP2S SGP4S UM1 UM2 UM3 UM4 UM5 UM6 UM7 UM8 UM9 USA1 USA18S USA16S USA10S USA2S USA3S USA7 USA8S

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