Auto Notification Emails not firing when Process Builder is invoked within same transaction
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Known Issues · Fixed

Auto Notification Emails not firing when Process Builder is invoked within same transaction

Apex , Process Builder

Last updated 2018-04-12 ·Reference W-3338213 ·Reported By 242 users

Fixed - Summer '17

Summary
For transactions supposed to send automated email notifications, if there is a process builder visual workflow invocation within the same transaction, email notification is not fired.

Repro
- This can be reproduced in any local dev org

Below are few examples:

1. Create a user 'usera@salesforce.com' and set the user contact email to your email.
2. Open up developer console anonymous window, excecute:
User u = [select id from user where username='usera@salesforce.com' limit 1];
Task t = new Task(ownerid=u.id, subject= 'Test Email',activitydate=System.today());
List<Task> taskToCreate = new list<task>();
taskTocreate.add(t);
Database.DMLOptions dlo = new Database.DMLOptions();
dlo.EmailHeader.triggerUserEmail = true;
dlo.optAllOrNone = true;

database.insert(taskToCreate, dlo);


3. You should receive a email notifying you that a task is assigned to you.

4. Create any process builder on task.
5. Rerun the code chunk in 2 in developer console.
6. You will no longer get task notification email

----------------------

Same scenario applies to other automated email notifications. Other example :

New user activation emails when there is a process builder visual workflow performing a field update on the user.

Repro:

Have a process builder visual workflow update a user field for new user:

Run this code to insert the user:

user objUser= new user();
objUser.FirstName = 'testUserFname';
objUser.LastName = 'testUserLname';
objUser.Email = 'email@example.com';
objUser.Department = 'testDpt';
objUser.Title = 'testTitle';
objUser.City = 'Sydney';
objUser.Country = 'Australia';
objUser.ProfileId= '<profileId>' ;

objUser.TimeZoneSidKey = 'Europe/Amsterdam';
objUser.Username = 'unique@example.com';
objUser.CommunityNickname='testNick';
objUser.Alias='testAlias';
objUser.EmailEncodingKey = 'ISO-8859-1';
objUser.LanguageLocaleKey = 'en_US';
objUser.LocaleSidKey = 'en_US';

Database.DMLOptions dlo = new Database.DMLOptions();
dlo.EmailHeader.triggerUserEmail = true;
dlo.EmailHeader.triggerAutoResponseEmail = true;

objUser.setOptions(dlo);

system.debug(objuser.username);
insert objUser;

-You will no longer receive user activation email

Note: This is not a bug, but a feature limitation with process builder

Workaround
Use workflow instead of process builder

Reported By (242)

Alexis Grau Tim Bott Dustin Strickler Amy Smith Sri Lakshmanan Yelena Slobard Crm Admin Vipin Pulinholy Ryan Willette James Batke Jacqueline Vaessen Burke Wombwell Michele Lougheed Rick Arthur Ines Cortes Brad Mampe Kevin Hsu Anouchka Bryce Victoria Sliwa Andrew Hawkins Priyank Rajvanshi Andy Woodard Brooke Trainer Rachel Hands Frank Marter Troy Bryant Pam Schuckies David Zheng Magnus Vogel Gurpreet Singh Kakkar Brianne Eastburn Bill Johnson Madeleine Coutanceau Sumanth Velma Nolan Gee Naga Potti Neelesh Ratn Dwivedi Gabriel Krug Daikin Community Hanna Sandoval Pavani Akella Daniel Bennett Lauren LaFortuna Cody Royster Matt Bruederle Matt Gvazdinskas Peter Bengov Dan Moore David Sparks Nathan Follen Tish Sherwood Mike Teegen Karen Lacayo Henrik Helt Hansen Henrik Helt Hansen Prakrut Mehta Florent LAUNAIRE Prabhakar Jain James Kacerguis Jr Susana Henriques Trent Giardino Adam Hoar Benoit Marineau Ralf Wittenberger Melissa Hofman Adam Erskine Kevin Hendriks Aldo González Will Jones Matt Prorok Gillian Reynolds John Crimmings Steve Rodrigues Theresa Mason Yasmina Khalife Jessica Lana David Johnson Cullen Combs Nat Lee Rick Rudeen Caleb Sidel Eva Mooney Adam Kebeck Sarah Carr Jamie Evans Adam Wall Arune Blaziunaite Miranda Fonteijn Jaiti Bhrany Nate Kauffman Kameshwar Singh Marlon Rodriguez Jeff Chan Trinh Harrison Debra Anderson Jason Walke Simon Baird Azlan Ahmad Rusyidah Shuaib Alexander White Baskar Narayanaswamy Juinn Hin Chua Tim Shores Shahiruni Wahida Che Saidi Susan Howard Tim Slijp Joe Harrison Fred Flynn Jonathan Ng Cathie Donohue Jason Ziegler Marcus Winn Rebecca Schrader Louleena Duddi Diana Banyai Monique Castel Sherise Thompson Silverline Admin Amanda Thackray Lee Goodenough Tim Wierzbicki Paul Narsavage Scott Fletcher Riaz Karim Steffani Karrson Colleen Burnsed Nick Lewis Patricia Achterhof Shruthi Naidu Jeremy Bourgein Tyler Hudson Sanjay Ghosh Lena Slobard Marcelo Leão Jesse Edelsberg Ashok Boggarapu Karina Chang Autumn Hearne Chris Florido Joseph McLain Nate Moncrief Bhavana Adiga Joanna Iturbe Laura Sack Rajeev Agarwal Jaymee Parson Kenneth Mayer Sakthi Sethu KSS-Sys Admin-KSS Mariana Kumar Reuben Wilkes Chris Andrews Ainat Malachi Doug Burt Matt McKimmy Mike Borzumate Julia Chee Christopher Barrett Matthew Jones Shadi Abuid Lee Yakiwchuk Corrao Group Kimberley Shortt Karen Lorenz Brian Burkhart Alexander Schätzle Johan Yu Alejandro Jr. Pollojan Carla Llewellyn Kate Vickery Bhavana Adiga Ajay Gupta Kevin Hart Will Tsoi Zay Yar Oo John Head Stephanie Foerst Eli Haugen Kenichi Ruf Sean Adair Tas Ranson Information Technology Department Monique Castel Will Tsoi RelationEdge T C Hetain Awasthi Shweta Mahapatra Anna Rudenko Kim Burnette Brian Weldon Mike Gamache Christopher Wagner Lu Yang Cherisse Taylor Andreas Landsbo Vaibhav Jain Simon Walker Stacy Hyatt Scott Shapiro David Farrington Benjamin Dolar Julia Carvalho Jonathan Tan Jaclene Roshan Krista Jacobsen Ben Bromberg Vishal Pujary David Palmer Joshua Teran Olivia Munro Vishal Belawade Vishal Belwade Rahul Sharma Melanie Moede Jess Battle Ahmad Helal Christen Sisler Aaron Fogleman Erica Lotecki Richard Cave Lissa Smith Mayank Srivastava Lissa Smith Admin Avantis Aderonke Adenariwo Justin Porter Mehdi Ouakim Lee Evans Alekhya Sudheer Crystal Mathews Larissa Neale Danielle Ring Julia Cannon Pierre Kaluzny Pierre Kaluzny Bryce Rankin Janet White Haley Huhn Tim Mabee David Venaas Josh Van Heukelom

Is it Fixed?

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