Case Milestone Counter doesn't stop counting down when a Case is closed
Last updated Yesterday ·Reference W-2733255 ·Reported By 259 users
When adding the Milestone Counter/Ticker to Case Feeds, they do not stop counting down once the Case is closed.
Add a Counter/Ticker to Case Feeds and set an Entitlement Process/Milestone for that Case.
Close Case - the Counter/Ticker will keep counting down.
The Case Milestones related list on the detail page can be referenced instead.
Reported By (259)
Is it Fixed?
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