Highlights panel does not refresh when tab is refreshed
Last updated 2016-12-08 ·Reference W-2684349 ·Reported By 15 users
Highlights panel does not reflect new information when a tab is refreshed. All other custom components get refreshed, but not highlights panel. It leads to inconsistent information being displayed.
1) Set to display Contacts as primary tab in the console
2) Edit the page layout to show Title in the highlights panel and to turn on the highlights panel
3) Go to the console and open a contact
4) Modify that contact's title with another user
5) Refresh the primary tab using the dropdown or the Shift+R shortcut
6) Notice the detail page shows the new title but the highlights panel doesn't
Workaround is to F5 refresh or close+reopen the affected tab.
Is it Fixed?
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