Linked Cases Related List on articles displays Case opened and closed times in GMT as opposed to local time
Last updated 2016-12-08 ·Reference W-2949660 ·Reported By 3 users
If you are currently using 'Enable list of cases linked to an article' and have any articles linked to cases, you will notice that Case Related List shows the case's Date/Time Opened and Date/Time Closed. These time stamps are currently displayed in GMT time.
You can follow the steps to enable the feature found in this document:
Once the feature has been enabled, attach an article to a case and review the Case Related List from the article detail page.
None at this time
Is it Fixed?
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