Lightning Experience & Salesforce1: Auto-Populate not working on Mailing Address, Phone and Fax when creating a Contact from an Account related list
Trailblazer Community

Known Issues · Fixed

Lightning Experience & Salesforce1: Auto-Populate not working on Mailing Address, Phone and Fax when creating a Contact from an Account related list

Last updated 2018-01-15 ·Reference W-2854593 ·Reported By 187 users

Fixed - Summer '17

Summary
Currently, Auto-populate for the Mailing Address, Phone and Fax when creating new Contacts from the Contact Related List on Accounts in Lightning is not working.
This is also affecting the Salesforce1 hybrid and mobile browser app.

Expected behavior is that the fields would auto populate when creating a new contact from an account from the Contacts related list in Lightning.

Repro
In Lightning (& Salesforce1), scroll down to the Contact Related List on an Account. You will notice the Mailing Address, Phone, and Fax fields will not auto populate with values from the Parent Account.

Salesforce1:
Navigate to Account | scroll to Contacts related list, choose New

In Salesforce Classic, the values will auto-populate.

Workaround
Fill in the data manually or use Salesforce Classic for this function until this is resolved.

Reported By (187)

Kevin Lemery Ericka Cacho Lauren Jordan Lauren Jordan Duane Bryan Roger Chang Peter Moustrides Marci Breen Corey Mendelsohn Sarah Niemann Jeremie BOISSET Gregory MARTIN Caroline O'Connor Leah Parsons Faazi Adam Alexander Schares Geoff Frost Satish Palyam Ron Bohn Kris McKee Mary Tagler Sudha Iyer dsgdghfg seydrt Ali Naji Kathy Osuch Craig Tally Dhairya Shah James Brou Beth Thibodeaux D. Romero Jessica Lana Heidi Catron Bridget Overgaard Peter Macnamara Antonina Romanova Renaud GAMBA Muralikrishna Jonna Sarah Williams Arron Kochanowicz Arnold Brown Joe Hacking Joe Alviani Mohan Babu K J Fitzgerald Anukam Thomas JEGOU Yohann Lecornet Mitch Goldstein Linsey Billings Amir Zeierman Tara Martin Laura Sponaas CGTCRM Admin Christophe Boucquet Quentin F Mario Haas Vicky Hsin Lilian Chuang Javier Castellanos Audrey Child Freek Kraan Wendy Meijer Karol Clark Stefanie Riechel Nathan Woolley Rhonda Ross Admin User Andrew Stitt Collin Terrell Emily Knox HEMANTA Patra Tom Parrish Michelle Brown Crystal Mathews Paul Freiberg Pierre Kaluzny Hamza Hamou Tahra Kelly Thorsgard Douglas Phan Jeffrey Castro Kevin Binder Rita Stump Alan Cole Amanda Matczynski Michael Groth Lindsay MacArthur Leslie Meacham Ryan Stephens Ulrike CHAPRIER Anurag Joshi Jenni West Rob DeRosia Anand Mathivanan Vlad Iasynskyi Manjit Singh Gary Marshall Jon Cash David Zamora Ian Watt Karthick Janardhanan Debbie Hoogestraat Matt Stubblefield Tim Worsley Nick Harris Kenneth Thompson Kristen Cetrano Monica Portillo Karen Stock Michael Kitanovski Granger McGregor Glenn-Iv Plaine Rick Upton Eva Rodenas Jacob Feisley Philippe Brems Martha Huezo Agustin Herrera ALICIA ROBLES GOMEZ Hrafnhildur Sigurdardottir Catharina Amandusson Sapna Nayak Devran Ekinci Axel García Moreno Busy Administrator Nexell InsideBroker Samer Seif Alexander Velitsky Raissa Lim Lana Tom Hashir Safi Kayleigh Powers Kevin Rice Peg Rifleman Abhay Singh Gary Galvin Guillaume SERTON Debra Jensen Olivier Neynaber Roland Frey Surabhi Menon Abhishek Sivasubramanian Marco Jaurigue Sapna Nayak Jeremy Smith Tim McLaughlin Jacqui Lloyd Shannon Carabetta Ryan Owens Justin Edelstein Jason Atwood Ananth Raman Clout Clout Eric Zorn Fiona Joyce Curtis Chastain Kristen Strater Jimmy Meijer Simon Gray Misty Whitney Susan Howard Rebekah Casey Alli Kaeppel Sergey Erlikh Wendy Greene Michelle Nunnerley Kori Robino Caroline Pirard Rose Finelli Julian Olsen Yael Perez Ben Richards Susan Aragon Chris Uttley praveen sone Natalie Gunther Cindy Schwake Nick Kremer Kathleen Siemonsma Peg Rifleman (old profile) Erik Nelke Toni Lucey Prolytics Robert Delgado Amanda Griffith Rochelle Laurice A. Fuertes Crystal Goodale Rochele Reget Erik Peterson

Is it Fixed?

AP0 AP3 AP4 AP5 AP6 AP7 AP8 AP9 AP10 AP11 AP12 AP13 AP14 AP15 AP16 AP17 AP18 AP19 AP20 AP21 AP22 AP24 AP25 AP26 AP27 AP28 AUS1 AUS11 AUS23 AUS26S AUS24S AUS22S AUS2S AUS27 AUS25 AUS3 AUS43 AUS4S AUS5 AUS6S AUS7 AUS9 BRA1 BRA2S BRA4S CAN1 CAN17 CAN11 CAN2S CAN4S CAN6S CAN8S CS1 CS2 CS4 CS5 CS6 CS7 CS8 CS9 CS10 CS109 CS108 CS107 CS106 CS105 CS102 CS101 CS100 CS115 CS119 CS110 CS117 CS114 CS113 CS112 CS111 CS11 CS116 CS123 CS122 CS121 CS126 CS127 CS129 CS128 CS125 CS124 CS137 CS138 CS133 CS132 CS14 CS148 CS142 CS159 CS152 CS151 CS15 CS162 CS167 CS166 CS16 CS169 CS165 CS160 CS173 CS17 CS172 CS170 CS171 CS174 CS18 CS189 CS194 CS192 CS193 CS190 CS191 CS199 CS197 CS19 CS198 CS196 CS195 CS20 CS209 CS200 CS202 CS201 CS203 CS21 CS219 CS218 CS217 CS216 CS215 CS214 CS213 CS212 CS211 CS210 CS22 CS220 CS23 CS234 CS24 CS25 CS26 CS27 CS28 CS29 CS31 CS32 CS33 CS34 CS35 CS36 CS37 CS40 CS41 CS42 CS43 CS44 CS45 CS47 CS53 CS57 CS58 CS59 CS60 CS61 CS62 CS63 CS64 CS65 CS66 CS67 CS68 CS69 CS72 CS73 CS74 CS75 CS76 CS77 CS78 CS79 CS80 CS81 CS84 CS86 CS87 CS88 CS89 CS90 CS91 CS92 CS94 CS95 CS96 CS97 CS98 CS99 DEU1 DEU2S DEU4S EU16 EU17 EU18 EU19 EU25 EU26 EU27 EU28 EU29 EU30 EU31 EU32 EU33 EU34 EU35 EU36 EU37 EU38 EU39 EU40 EU41 EU42 EU43 EU44 EU45 EU46 EU47 EU48 FRA1 FRA2S FRA4S IND1 IND18S IND16S IND15 IND13 IND11 IND23 IND2S IND3S IND4S IND5 IND6S IND7 IND9 JPN1 JPN12S JPN10S JPN2S JPN3 JPN4S JPN5 JPN6S JPN7 JPN8S NA104 NA107 NA109 NA100 NA101 NA103 NA102 NA105 NA119 NA116 NA110 NA118 NA112 NA111 NA115 NA114 NA113 NA117 NA125 NA124 NA122 NA120 NA126 NA127 NA123 NA129 NA121 NA128 NA138 NA134 NA133 NA136 NA135 NA132 NA131 NA130 NA137 NA139 NA140 NA142 NA141 NA149 NA146 NA147 NA148 NA154 NA158 NA159 NA153 NA151 NA155 NA152 NA150 NA156 NA161 NA163 NA167 NA160 NA166 NA165 NA169 NA164 NA168 NA162 NA172 NA170 NA174 NA171 NA173 NA196 NA207 NA204 NA206 NA208 NA209 NA21 NA218 NA214 NA217 NA215 NA211 NA212 NA213 NA210 NA65 NA70 NA71 NA75 NA80 NA81 NA82 NA83 NA84 NA85 NA89 NA90 NA91 NA92 NA93 NA94 NA95 NA96 NA97 NA98 NA99 SGP2S SGP4S UM1 UM2 UM3 UM4 UM5 UM6 UM7 UM8 UM9 USA1 USA18S USA16S USA10S USA2S USA3S USA7 USA8S

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.