Community/Portal Users losing their connection to Contacts on Partial Data Sandbox Copy Refresh
Trailblazer Community

Known Issues · Fixed

Community/Portal Users losing their connection to Contacts on Partial Data Sandbox Copy Refresh

Sandbox

Last updated 2022-02-10 ·Reference W-2484244 ·Reported By 19 users

Fixed - Summer '17

Summary
When customer refresh their partial data sandbox, they will notice that the community / portal users will lose their relationships to the contacts they are related.

Partial data sandbox typically copies 10,000 records per object (depending on sampling). This issues impacts customers who have less than 10,000 contacts in their org.

Repro
1. Ensure you have less than 10,000 contacts in your production org.

2. Create/ Refresh your partial data sandbox and ensure that the template includes the Contact object.

3. Once refresh is completed, login to the partial data sandbox.

4. You will notice the community user/portal users contact record do not have the "Login As" option.

5. Also the user record for the community/partner user does not have the contact record associated to it.

Workaround
1. You have to use a full copy sandbox.

2. Create new community/portal users.

Reported By (19)

OMEGA CRM_AA_1 OMEGA CRM AA Roger Wicki MXW Deploy Consultoria Cloud2b Robin De Bondt Tim de rycke Niels Muysewinkel Lani Rowe Acts Resource Satyendra Singh Jonathan Dobbs System User Jared Snyder Daniel McCullough Richard Tuttle John Wilson CRM Science Jake Richter Alex Sutherland (Partner)

Is it Fixed?

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