Email Alert sending to all members of Queue and Queue email when "Send Email to Members" is not checked
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Email Alert sending to all members of Queue and Queue email when "Send Email to Members" is not checked

Workflow

Last updated 8 days ago ·Reference W-2878086 ·Reported By 308 users

In Review

Summary
When an approval process updates the Record Owner to a Queue and sends out an Email Alert to the Record Owner, it is sending to each individual member of the queue and the queue email itself. This should not send out an email to them because the "Notify Assignee" and "Send Email to members" of queue is not checked.

Repro
Create a Queue and add some members, including yourself. Add a Queue Email and do not check the "Send email to members" checkbox.
Create an Approval Process that updates Owner to the Queue and has an Email Alert that sends an email to the Record Owner. The criteria can be anything you want.
Create a record on the Object you created the AP on
Submit the record for Approval

Workaround
None at this time.

Reported By (308)

Shreyas Prakash Sofigate Admin Jordan Horwitz Scott Searle Marian Ho Kevin Weil Venkatesh Budi Cindy Schwake Patti Sireno-Wack José Barbosa Ayumi Yokoo Leah Kennedy Zsofia Galicza Yamini Nagpal Nick Brown Majid Hosseini Andrew Johnston Anthony Kingery Marty Kopka Ian Hislop Mark Brett James Taylor Allison Heinritz Marko Roscic Serena Clermont Gary Davis Denise Murray (MS, PMP, CSM) Clay Chipps Chris Grover Stefan Schneeberger Jean Miller Thomas Kluson Dhana Luna Holly Hanna Xiaofeng Wang Neha Shrikhande Animesh Mohanty Anna Tso Scott Bub (MCS) Justine Loh Richardson Handjaja Cat Mayfield Shivang Kumar Miloš Macura Yash Surana Curvale CYPRIEN Emmanuel Gaheri Celia Orvalho Kristin Baxter Emily Sturm keerthi bikumalla Adam Loh Nadia AKEL Wade Lovell Scott Daniel Stephen Stark Joseph Markey Mary Jane Layfield Lindsay Recknell Michael Kozub Keith May Maggie Stewart Soobin Kittredge Mark Seifert Haroon Mohammed Luiza Jinaru Ashish Singh Denise Moore Danielle Toussaint John Hanauer hari chandana Tarun Naidu Sille Kathrine Antonsen Antonio Lento Cindy Boyer Jonathan Haro jason bruns SFDC1 Admin1 Dean Greer Sam Hoult Sarah Couture Geeta Paluri Lyndsay Gleaves Nicole Nelson Laura Grady I Chworek Matt Whiteman Erin Gilbert Emily Walton Greg Stone Tiziana Ziesing avinash pogaku Information System Department Karen Slowik Kirstin Gleeson Nancy McGarrity Rosalie Kendall Samuel Harsha Audrey Westfall Stefanie Lippold Sebastian Voos Staci Gilmore Simona Martin Dominique Wallace Peter Thompson Yogesh Sakat Rosalinda Rafael John Carew Leslie Waters Jeff Link Rener Rose Almadin Crystal Karanovich Michael Boulianne Mayank Kaushal Stephanie Masi Florentina Gemalescu Myles Grossblatt Muneer Mattummal Richard Sykes Mounica Musuluri Chris Humphries Saurabh Sethi Ryan Davies Karthik Saravanan Syed Murtaza Kazmi Birthe Oelmann Jaime Blalock Inderdeep Singh Sharan Swabik James Wilson Tatianna Harris Miina Koponen-Eskola James Aliucci Noe Camatte Sweety Dongre Rob Mitchell-Crossley Charina Enriquez Guillaume Loubier Josette El Hajj Daniela Levin Kelsey Cotton Rob Shikwana Kerry McClauss Marlene Barroso Salesforce Support Kris Ryan Kris Ryan Rob Craven Hans Rieschel Arleen Hammond Sharad Maheshwari TJ Wilcox Daniel White Prassu Mamillapalli Chris Hasandras Chris Ludovice Ross Glen Kathy Lee Allison Getty Charlie Sanders Amod Bhagwat Rhonda Riley Mihai Bejgu Mathias Willeck Claudia Merten Vanessa Szajnberg Nick McClanahan Casey Maharg Delinda Tinkey Gurleen Singh Justin Helgerson Billy Minnock David Brenner Merlinda Lu integration Michael B. Nick Polovina Mike Bennett Christopher Sweet Kothai Sengodan fresh admin skywater core-team Jeff Symonds Swati Gupta Keith Woods Jarryd Shirley André Bemsel Eric Praud Adam Benitez NuAge NuAge Experts John Smith Chloe Russell Kervin Fernandez Coastal Cloud Chris Johnston Bo Laurent Divya Verma Joanna Chin - Administrator SFDC Data migration Preet Kaur Dorien Moon Mallory Faria Emilie Scott Benjamin Sinclair James Casavant Genevieve Gilson Maxime Labbe Emily Littlefield Pavani Akella Stuart Gare akash purkar Jennifer Cole Frederic Geoffroy Bobby Mathew Anjani Prasad - QA Safiya AJ Seetha Arulprakash Trinh Harrison Andreas Dunaj Hannah Nugent Chris Raskulinecz Markus Lucht Elizabeth Rosas-Landa Steven Morrissey Kane Lazenby Giribabu Geda Muthukumar R Jean-Michel BEZIAUD Aparna Hegde Papiya Dutta Sebastian Zdarzyl Veronika Peycheva Marjorie Sanchez Kristopher Estrada Leela Balgobin Peter Ingemann Kevin Binder Brigette Sjoboen Josh Davis Matthew Baker Trent Giardino Admin BVL Ryan Antonizzi Heather Creel Takashi Ueno Jelle Hendriks James Lander Niels Mulder Stevano Cheung Robin Korver Abdel Robert Janke Anirudh Peri Vanessa Szajnberg Gwennaël BESSARD DU PARC Adrielle Robinson Llyr Jones Hanna Sandoval Julie Conrad Chris Jones Shannon Dykes Remko de Vries Adam Smith Leela Sowjanya Nerella Admin ACF Solutions 邦杰 黄 John Chiodo Donna Lutchman Kristen Walden Cindi Rella Jon Santos Hugues Beaurivage Geethanjali Dhanasekar Alesia Dvorkina Monique Castel Pratyusha Penugondla Olaf Habig Isabelle Felton Chandan Mullick Anne Moore Michele DiCillo 峰志 上野 Danielle Schatschneider Drew Chaplin Monique Castel Girish Kumar Bryce Breitenstein Joseph Hinton James Bywater Michael K Smith Lanny Barcelos Scott Fletcher IMC Salesforce Admin Jamee Jenkins Quentin Homan Rachel Li Sivateja Surabathini Michal Hruška Sneha Periwal Brian Fritton Ashley Hopkins Trifana Argue Jeff Manseau Matt Bostrom Stephen Shorter Mark Bourbina Patrick Watkins Grant Smith

Is it Fixed?

AP0 AP3 AP4 AP5 AP6 AP7 AP8 AP9 AP10 AP11 AP12 AP13 AP14 AP15 AP16 AP17 AP18 AP19 AP20 AP21 AP22 AP24 AP25 AP26 AP27 AP28 AUS1 AUS11 AUS23 AUS26S AUS24S AUS22S AUS2S AUS27 AUS25 AUS3 AUS43 AUS4S AUS5 AUS6S AUS7 AUS9 BRA1 BRA2S BRA4S CAN1 CAN17 CAN11 CAN2S CAN4S CAN6S CAN8S CS1 CS2 CS4 CS5 CS6 CS7 CS8 CS9 CS10 CS109 CS108 CS107 CS106 CS105 CS102 CS101 CS100 CS115 CS119 CS110 CS117 CS114 CS113 CS112 CS111 CS11 CS116 CS123 CS122 CS121 CS126 CS127 CS129 CS128 CS125 CS124 CS137 CS138 CS133 CS132 CS14 CS148 CS142 CS159 CS152 CS151 CS15 CS162 CS167 CS166 CS16 CS169 CS165 CS160 CS173 CS17 CS172 CS170 CS171 CS174 CS18 CS189 CS194 CS192 CS193 CS190 CS191 CS199 CS197 CS19 CS198 CS196 CS195 CS20 CS209 CS200 CS202 CS201 CS203 CS21 CS219 CS218 CS217 CS216 CS215 CS214 CS213 CS212 CS211 CS210 CS22 CS220 CS23 CS234 CS24 CS25 CS26 CS27 CS28 CS29 CS31 CS32 CS33 CS34 CS35 CS36 CS37 CS40 CS41 CS42 CS43 CS44 CS45 CS47 CS53 CS57 CS58 CS59 CS60 CS61 CS62 CS63 CS64 CS65 CS66 CS67 CS68 CS69 CS72 CS73 CS74 CS75 CS76 CS77 CS78 CS79 CS80 CS81 CS84 CS86 CS87 CS88 CS89 CS90 CS91 CS92 CS94 CS95 CS96 CS97 CS98 CS99 DEU1 DEU2S DEU4S EU16 EU17 EU18 EU19 EU25 EU26 EU27 EU28 EU29 EU30 EU31 EU32 EU33 EU34 EU35 EU36 EU37 EU38 EU39 EU40 EU41 EU42 EU43 EU44 EU45 EU46 EU47 EU48 FRA1 FRA2S FRA4S IND1 IND18S IND16S IND15 IND13 IND11 IND23 IND2S IND3S IND4S IND5 IND6S IND7 IND9 JPN1 JPN12S JPN10S JPN2S JPN3 JPN4S JPN5 JPN6S JPN7 JPN8S NA104 NA107 NA109 NA100 NA101 NA103 NA102 NA105 NA119 NA116 NA110 NA118 NA112 NA111 NA115 NA114 NA113 NA117 NA125 NA124 NA122 NA120 NA126 NA127 NA123 NA129 NA121 NA128 NA138 NA134 NA133 NA136 NA135 NA132 NA131 NA130 NA137 NA139 NA140 NA142 NA141 NA149 NA146 NA147 NA148 NA154 NA158 NA159 NA153 NA151 NA155 NA152 NA150 NA156 NA161 NA163 NA167 NA160 NA166 NA165 NA169 NA164 NA168 NA162 NA172 NA170 NA174 NA171 NA173 NA196 NA207 NA204 NA206 NA208 NA209 NA21 NA218 NA214 NA217 NA215 NA211 NA212 NA213 NA210 NA65 NA70 NA71 NA75 NA80 NA81 NA82 NA83 NA84 NA85 NA89 NA90 NA91 NA92 NA93 NA94 NA95 NA96 NA97 NA98 NA99 SGP2S SGP4S UM1 UM2 UM3 UM4 UM5 UM6 UM7 UM8 UM9 USA1 USA18S USA16S USA10S USA2S USA3S USA7 USA8S

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