Email Alert sending to all members of Queue and Queue email when "Send Email to Members" is not checked
Last updated 8 days ago ·Reference W-2878086 ·Reported By 308 users
When an approval process updates the Record Owner to a Queue and sends out an Email Alert to the Record Owner, it is sending to each individual member of the queue and the queue email itself. This should not send out an email to them because the "Notify Assignee" and "Send Email to members" of queue is not checked.
Create a Queue and add some members, including yourself. Add a Queue Email and do not check the "Send email to members" checkbox.
Create an Approval Process that updates Owner to the Queue and has an Email Alert that sends an email to the Record Owner. The criteria can be anything you want.
Create a record on the Object you created the AP on
Submit the record for Approval
None at this time.
Reported By (308)
Is it Fixed?
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.