Email Alert sending to all members of Queue and Queue email when "Send Email to Members" is not checked
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Email Alert sending to all members of Queue and Queue email when "Send Email to Members" is not checked

Workflow

Last updated 9 days ago ·Reference W-2878086 ·Reported By 285 users

In Review

Summary
When an approval process updates the Record Owner to a Queue and sends out an Email Alert to the Record Owner, it is sending to each individual member of the queue and the queue email itself. This should not send out an email to them because the "Notify Assignee" and "Send Email to members" of queue is not checked.

Repro
Create a Queue and add some members, including yourself. Add a Queue Email and do not check the "Send email to members" checkbox.
Create an Approval Process that updates Owner to the Queue and has an Email Alert that sends an email to the Record Owner. The criteria can be anything you want.
Create a record on the Object you created the AP on
Submit the record for Approval

Workaround
None at this time.

Reported By (285)

Serena Clermont Gary Davis Denise Murray Clay Chipps Chris Grover Stefan Schneeberger Jean Miller Thomas Kluson Dhana Luna Holly Hanna Xiaofeng Wang Neha Shrikhande Animesh Mohanty Anna Tso Scott Bub (MCS) Justine Loh Richardson Kilis Cat Mayfield Shivang Kumar Miloš Macura Yash Surana Curvale CYPRIEN Emmanuel Gaheri Celia Orvalho Kristin Baxter Emily Sturm keerthi bikumalla Adam Loh Nadia AKEL Wade Lovell Scott Daniel Stephen Stark Joseph Markey Mary Jane Layfield Lindsay Recknell Michael Kozub Keith May Maggie Stewart Soobin Kittredge Mark Seifert Haroon Mohammed Alexandre LE ROUX DE BRETAGNE Ashish Singh Denise Moore Danielle Toussaint John Hanauer hari chandana Tarun Naidu Sille Kathrine Antonsen Antonio Lento Cindy Boyer Jonathan Haro jason bruns SFDC1 Admin1 Dean Greer Sam Hoult Sarah Couture Geeta Paluri Lyndsay Gleaves Nicole Nelson Laura Grady I Chworek Matt Whiteman Erin Gilbert Emily Walton Greg Stone Tiziana Ziesing avinash pogaku Information System Department Karen Slowik Kirstin Gleeson Nancy McGarrity Rosalie Kendall Samuel Harsha Audrey Westfall Stefanie Lippold Sebastian Voos Staci Gilmore Simona Martin Dominique Wallace Peter Thompson Yogesh Sakat Rosalinda Rafael John Carew Leslie Waters Jeff Link Rener Rose Almadin Crystal Karanovich Michael Boulianne Mayank Kaushal Stephanie Masi Florentina Gemalescu Myles Grossblatt Muneer Mattummal Richard Sykes Mounica Musuluri Chris Humphries Saurabh Sethi Ryan Davies Karthik Saravanan Syed Murtaza Kazmi Birthe Oelmann Jaime Blalock Inderdeep Singh Sharan Swabik James Wilson Tatianna Harris Miina Koponen-Eskola James Aliucci Noe Camatte Sweety Dongre Rob Mitchell-Crossley Charina Enriquez Guillaume Loubier Josette El Hajj Daniela Levin Kelsey Cotton Rob Shikwana Kerry McClauss Marlene Barroso Salesforce Support Kris Ryan Kris Ryan Rob Craven Hans Rieschel Arleen Hammond Sharad Maheshwari TJ Wilcox Daniel White Prassu Mamillapalli Chris Hasandras Chris Ludovice Ross Glen Kathy Lee Allison Getty Charlie Sanders Amod Bhagwat Rhonda Riley Mihai Bejgu Mathias Willeck Claudia Merten Vanessa Szajnberg Nick McClanahan Casey Maharg Delinda Tinkey Gurleen Singh Justin Helgerson Billy Minnock David Brenner Merlinda Lu integration Michael B. Nick Polovina Mike Bennett Christopher Sweet Kothai Sengodan fresh admin skywater core-team Jeff Symonds Swati Gupta Keith Woods Patti Sireno-Wack Jarryd Shirley André Bemsel Eric Praud Adam Benitez NuAge NuAge Experts John Smith Chloe Russell Kervin Fernandez Coastal Cloud Chris Johnston Bo Laurent Divya Verma Joanna Chin - Administrator SFDC Data migration Preet Kaur Dorien Moon Mallory Faria Emilie Scott Benjamin Sinclair James Casavant Genevieve Gilson Maxime Labbe Emily Littlefield Pavani Akella Stuart Gare akash purkar Jennifer Cole Frederic Geoffroy Bobby Mathew Anjani Prasad - QA Safiya AJ Seetha Arulprakash Trinh Harrison Andreas Dunaj Hannah Nugent Chris Raskulinecz Markus Lucht System Admin Steven Morrissey Kane Lazenby Giribabu Geda Muthukumar R Jean-Michel BEZIAUD Aparna Hegde Papiya Dutta Sebastian Zdarzyl Veronika Peycheva Marjorie Sanchez Kristopher Estrada Leela Balgobin Peter Ingemann Kevin Binder Brigette Sjoboen Josh Davis Matt Baker Trent Giardino Admin BVL Ryan Antonizzi Heather Creel Takashi Ueno Jelle Hendriks James Lander Niels Mulder Stevano Cheung Robin Korver Abdel Robert Janke Anirudh Peri Vanessa Szajnberg Gwennaël BESSARD DU PARC Adrielle Robinson Llyr Jones Hanna Sandoval Julie Conrad Chris Jones Shannon Dykes Remko de Vries Adam Smith Leela Sowjanya Nerella Admin ACF Solutions 邦杰 黄 John Chiodo Donna Lutchman Kristen Walden Cindi Rella Jon Santos Hugues Beaurivage Geethanjali Dhanasekar Alesia Dvorkina Monique Castel Pratyusha Penugondla Olaf Habig Isabelle Felton Chandan Mullick Anne Moore Michele DiCillo 峰志 上野 Danielle Schatschneider Drew Chaplin Monique Castel Girish Kumar Bryce Breitenstein Joseph Hinton James Bywater Michael K Smith Lanny Barcelos Scott Fletcher IMC Salesforce Admin Jamee Jenkins Quentin Homan Rachel Li Sivateja Surabathini Michal Hruška Sneha Periwal Brian Fritton Ashley Hopkins Trifana Argue Jeff Manseau Matt Bostrom Stephen Shorter Mark Bourbina Patrick Watkins Grant Smith

Is it Fixed?

AP0 AP3 AP4 AP5 AP6 AP7 AP8 AP9 AP10 AP11 AP12 AP13 AP14 AP15 AP16 AP17 AP18 AP19 AP20 AP21 AP22 AP24 AP25 AP26 AP27 AP28 CS1 CS2 CS4 CS5 CS6 CS7 CS8 CS9 CS10 CS109 CS108 CS107 CS106 CS105 CS102 CS101 CS100 CS115 CS119 CS110 CS117 CS114 CS113 CS112 CS111 CS11 CS116 CS123 CS122 CS121 CS126 CS127 CS129 CS128 CS125 CS124 CS137 CS138 CS133 CS132 CS14 CS148 CS142 CS159 CS152 CS151 CS15 CS162 CS16 CS169 CS165 CS160 CS173 CS17 CS174 CS18 CS189 CS194 CS192 CS193 CS190 CS191 CS199 CS197 CS19 CS198 CS196 CS195 CS20 CS200 CS202 CS201 CS203 CS21 CS22 CS23 CS24 CS25 CS26 CS27 CS28 CS29 CS31 CS32 CS33 CS34 CS35 CS36 CS37 CS40 CS41 CS42 CS43 CS44 CS45 CS46 CS47 CS49 CS50 CS53 CS57 CS58 CS59 CS60 CS61 CS62 CS63 CS64 CS65 CS66 CS67 CS68 CS69 CS72 CS73 CS74 CS75 CS76 CS77 CS78 CS79 CS80 CS81 CS84 CS86 CS87 CS88 CS89 CS90 CS91 CS92 CS94 CS95 CS96 CS97 CS98 CS999 CS99 EU16 EU17 EU18 EU19 EU25 EU26 EU27 EU28 EU29 EU30 EU31 EU32 EU33 EU34 EU35 EU36 EU37 EU38 EU39 EU40 EU41 EU42 EU43 EU44 EU45 EU46 EU47 EU48 IND1 IND2S IND3S IND5 IND7 IND9 NA104 NA107 NA109 NA100 NA101 NA103 NA102 NA105 NA119 NA116 NA110 NA118 NA112 NA111 NA115 NA114 NA113 NA117 NA125 NA124 NA122 NA120 NA126 NA127 NA123 NA129 NA121 NA128 NA138 NA134 NA133 NA136 NA135 NA132 NA131 NA130 NA137 NA139 NA140 NA142 NA141 NA149 NA146 NA147 NA148 NA154 NA158 NA159 NA153 NA151 NA155 NA152 NA150 NA156 NA172 NA174 NA171 NA173 NA196 NA202 NA21 NA61 NA62 NA64 NA65 NA66 NA68 NA69 NA70 NA71 NA72 NA73 NA74 NA75 NA76 NA77 NA80 NA81 NA82 NA83 NA84 NA85 NA86 NA87 NA88 NA89 NA90 NA91 NA92 NA93 NA94 NA95 NA96 NA97 NA98 NA99 UM1 UM2 UM3 UM4 UM5 UM6 UM7

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