Running into time out issues while loading the Custom Setting Detail Page
Trailblazer Community

Known Issues · Fixed

Running into time out issues while loading the Custom Setting Detail Page

VisualForce , User Interface , Winter 16

Last updated 2017-06-10 ·Reference W-3729315 ·Reported By 39 users

Fixed - Summer '17

Summary
Some orgs might run into the "time out" errors while loading the Custom Setting Detail page .

Seeing an Internal server error

An internal server error has occurred
An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience.

Thank you again for your patience and assistance. And thanks for using salesforce.com!

Error ID: 711654263-8967 (648124390)

Repro
Try to open the Custom setting Detail page
1. Login to the org
2. Go to Setup -> Custom Setting
3. Click on custom setting.

The page will try to open and run into an Internal server error/ times out.

Workaround
1. Recommendation :
To use the Metadata API and Dataloader to upload custom setting records instead of the custom setting Detail page.


2. To get the custom Setting page up and running --

Hold down the CTRL button and click on the Custom Settings several times, if one of the tabs times out, close all the tabs and repeat same. Eventually cache will take effect and be able to open the page.

Reported By (39)

Hanrry Cardoso Kevin Wright ランドコンピュータ Dileep Tandra Stephanie Foerst Cheryl Feldman Boris Bachovski Ziad Alsukairy Rob Alexander Peggy Griffin manmeet singh Swetha Ammanabrolu Ankur Jain Ben Locke Michele Bredow Sunny Belich Portal OPSWAT Francesco Bonopane Laura Vitellaro Santo Scaccianoce Andrea Di Leo Gabriele La Russa Loris Malatesta Cono Giuseppe Sanseverino Giorgio Torraco Davide Redaelli Tom Brown Chinju Maliakal Nina Holman Karen Gonnet Rahul Sharma Brian Oconnell Shilpa Sirikonda Tj cinco Shane Wilkens Sandeep Kondapalli Noa konyak Jason Smith Paul Lo

Is it Fixed?

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