Salesforce for Outlook: SFO v2.5.x installer does not prompt users for admin credentials to install for pre-requisites
Last updated 2015-09-03 ·Reference W-2392674 ·Reported By 4 users
If pre-requisites such as Visual Studio 2010 Tools for Office (VSTO) are not installed on the computer where SFO is deployed and a non-admin user tries to run the installer for SFO v2.5.x, the installation fails with the error below and then exits.
It should prompt the user for admin credential during the install. On certain operating system versions, it does prompt the user but eventually throws the error message that before you can install Salesforce for Outlook you must first install pre-requisites.
- Run the Salesforce for Outlook setup file to initiate the installation process
- If you don't have admin rights on the computer, the installer will prompt you that VSTO is missing and quit
- It should prompt you for admin credentials
Have the prerequisites installed by your Local Admin or a user with admin rights on the machine. Your IT team can also push out the prerequisites via GPO using the system account. Users can then install Salesforce for Outlook v2.5.x
GPO can also be used to push out the installer of Salesforce for Outlook so that its installation kicks off when users log onto their Windows profile. The installation cannot be done by an administrator on behalf of another user across all Windows Profiles.
Is it Fixed?
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