LiveChatTranscript records have a Request date of 01/01/1970
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LiveChatTranscript records have a Request date of 01/01/1970

Live Agent

Last updated 2017-03-28 ·Reference W-2392446 ·Reported By 1 users

Fixed in version LiveAgent.194

Summary
Some customers have noticed that some "missed" LiveChatTranscript records have 01/01/1970 as the requested date, which can cause confusion when running a report on transcripts.

Repro
This issue is not reproducible on demand, but it appears to affect "Missed" chats more than other chats.

Workaround
None at this time. If this is impacting your reports, you can use a filter to remove these transcripts, for example

Requested Date | Greater than | 01/01/2014

This would filter out transcripts where the Requested Date is 01/01/1970

Reported By (1)

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