Live Agent File transfer does not work in Firefox for visitor
Last updated 2017-04-14 ·Reference W-2410226 ·Reported By 13 users
Live Agent visitors are unable to send files within the Live Agent chat window to Agents when the visitor is using Firefox. This occurs when the Live Agent button is hosted in the Customer Portal.
Portal User initiates Live Agent chat via Firefox
Live Agent User accepts chat
Live Agent User saves record and initiates an external file transfer
In the visitor chat window in Firefox, the visitor uploads a file
- Note the error "File transfer request sent for Case: External Page".
Visitor's will need to use Chrome until this issue is fixed, as it's specific to the Firefox browser.
Is it Fixed?
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