Permission error occurs when a Partner Community users tries to update case status using "Change Status" casefeed action
Last updated 2021-05-26 ·Reference W-2320485 ·Reported By 2 users
When a partner community tries to change case status using the case feed publisher action "Change Status"
A pop-up message shows "You don't have permission to do this."
1. Set up a partner account and a partner contact. Enable the partner account as partner and allow the partner contact to log in to partner community
2. Set up a customer account and a customer contact (with a valid email address), and assign the account owner to the partner contact.
3. Create a new case for customer account with the customer contact, and assign the case to the partner contact
4.Log in to partner community using the partner contact, "Manage External User" -> "Log In to Partner Community", go to "Cases" tab, find the case, and using the case feed publisher action, change the case status
If the partner community user goes to the case detail page and changes the status there, it works fine.
Is it Fixed?
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