'Platform' field in Live Agent Transcript is not capturing Windows 8 details and logs "WinNT" instead
Last updated 2018-03-30 ·Reference W-2347459 ·Reported By 2 users
The "Platform" fied in the Live Agent Transcript is not capturing the Windows 8 and it's showing WinNT instead.
1. Open any Live Agent Chat Transcript where the "Platform" field should be Windows 8.
2. You'll see WinNT instead.
It works correctly for other "Platforms": WinXP, WinVista, Win7,...
The "User Agent" field is displaying "Windows NT 6.3", that field could be used to identify chats coming from Windows 8 in the meantime.
Is it Fixed?
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