Record Detail "Back to List" Links to Wrong List or Disappears
Trailblazer Community

Record Detail "Back to List" Links to Wrong List or Disappears

User Interface

Last updated 2020-03-03 ·Reference W-1306807 ·Reported By 162 users

No Fix

The "Back to List" link sometimes directs users to a previously viewed object other than the one they were just viewing. Occasionally the "Back to List" link is not visible after clicking into a object record from a list view.

This functionality is dependent on a cookie that is maintained by web browsers. At present, this cookie is only updated when opening a new list view.

If for, example a Recent Item is viewed without clicking "Go" for a full list view, a previously viewed object may appear when "Back to List" is clicked. If the cookie does not exist at all, the link will not appear.

1. Clear browser cookie.
2. Login to any org.
3. Go to Account tab (/001/o).
4. Click on any record to open a details page, and you'll see the Back to List link missing.
5. Go to Contact tab (/003/o).
6. Click on any record to open a details page, and you'll find Back to List: Accounts showing up.

At this time, the most consistent behavior of the "Back to List" link will be seen when records are opened directly from a List View.

Reported By (162)

Vanessza Cseik Marina Perepetaylo Philip Loehlein Mallikharjuna Aravind Chaganti Leonie Baur Florent GUIGNARD Thomas Renkers Ivor Jenkins Jennifer Castle Andre Mink DeDe Connors Tena Allen Chase Price Elle Mueller Chris Uttley Mike Budd Paul Krauter Sergey Gorovoy Angela DiCesare Todd Follmer ASHWATH DESHPANDE Crystal Karanovich Adam Martin Leslie Roberts Suraj Patel Luis Perdices Jeanette Hagan Harshal Sakpal Erica St. Angel Naveen Kontham Mayur Dahale Shahida Robertson Heather McCann Bill Hare CNS Support David Flowers Aaron Genter sarath reddy Heather Martinez Adam Dirks Erik van den Hurk Minto Tsai Andrew Mills Minto Tsai Jason Reynolds Magan Sandhu Gael DEGENEVE Greg Wilson Tobias Haller Magnus Vogel Jennifer Zouak Brad Hood Andreas Lankow Francesco Scariolo Winnie HY Chuah Viliam Klamarcik Jason Murphy Katherine Jarosz Matthew Kim Becky Willis Eric Kintzer Biagio Greco Theresa Gossett Chris Reedy Chris Reedy Clark Morgan Bartley Doyle Jim Mottola Diana Barnes Diandre Langlais Nimisha Jain Hiren Patel Dagny Fernandes HARUMI SAKO Samantha Noll Devender Thareja Amaris Harris Emily Griffin Callum Sullivan Chris Howlett Fabrice Cathala SF Admin Forrest Cook Daniel Phung Garvey Paraiso Tim Blair Stacy Jewell Anthony Goodridge Samantha Powell Donald Bittenbender Manidipa Majumder Daniel Lewis Kalpesh Vyas Stephanie Allen Shane Damico Sophia Siraki Nathan Graber Lonny Anderson Franky Ong Benjamin Bolopue Magnus Dahlqvist Shelley Curnow Esti Gershonowitz Sivaprasad Thummagunta Waldemar Kaczor Coralie BABIN Subhrajyoti Nath Shilo Jackson Stacy Nguyen Gerlyn Delos Reyes Bonita Patel Migration Admin Maddie Broadbent Ravi Shedge Katja Hildebrandt Sabarish Logeswaran NexGen Consultants Saravana Rajkumar Christoph Steinhauf Jose Contreras Geoff Lunsford Sébastien Richard Jan Kebeck Johan Yu Sudipta Nayak Laurentiu Lulciuc Todd Fredricks Karthikeyan Chandran Pontus Lundell Jennifer Perez Arne Cornils Vineet Thanki James Thomson Alex Joseph Elaina Myers Trent Thomas Brad Hood Admin GreatVines Edrington GreatVines Mark ROWLAND Vasanth Kalyan Janardhan Muddana Rajkumar Muthusamy Patrick Labaye Ish Fuseini Renuka Singh Pete Holzmann Andrew Strandberg Pietro Perugino Amanda Ream Emily East Sabrina Gruber Johannes Roth Esther Wong Michca Morris Site Admin Alexander Lapa Paul Mickens Laura Force Miya Nazzaro-Grampp Gorav Seth Ian Sidle

Is it Fixed?

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