Cannot log in to Sandbox after refresh due to multi-hour delay in user replication
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Cannot log in to Sandbox after refresh due to multi-hour delay in user replication

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Last updated 2019-03-22 ·Reference W-2303445 ·Reported By 272 users

Fixed - Spring '15 Patch 11.0

Summary
After a sandbox has been activated, it may take up to several hours for login attempts via the test.salesforce.com login portal to be successful.

This is due to a delay in the replication of the user from the new sandbox environment to the redirection pointer on the test login server.

In some scenarios, the replication delay seems to also occur when creating new users in a sandbox environment.

Repro
After your sandbox has been refreshed, attempt to log into the environment from Test.salesforce.com. After several hours, the login attempts will be successful once the replication has completed.

Workaround
The current workaround is to log into the application directly from the server in which this sandbox environment is hosted. This will bypass the test login server completely.

To login directly to the server, access the login page for the server itself.

For example, if you organization resides on the cs5 environment you would log in via https://cs5.salesforce.com.

If you are using My Domains and not sure which server you should be accessing, please define the domain for the environment into the field on this page.

http://trust.salesforce.com/trust/domainLookupLaunch/

Updates
4/27/2015: A secondary symptom of this issue may include the inability to update user records in the sandbox for a period of time due to an error:

Duplicate Username.
The username already exists in this or another Salesforce organization. Usernames must be unique across all Salesforce organizations. To resolve, use a different username (it doesn't need to match the user's email address).

This is due to the replication processes that delete the previous sandbox's occurrences of the username not completing immediately. If you're unable to wait for the process to complete please contact Support to investigate and manually clear out the previous sandbox's lingering usernames if appropriate.

Reported By (272)

Mor Ventura Jennifer Rosenwald Eric Eastwood Crystal Karanovich Michael Fazio Inactive User Nickolas Gamblin James Lacy Ashok Kanagarla Henry Wong idan bliech Ketan Dave Steven Truong Shannon Santana Chris Benoit Dominik Konrad Joe Joe Hector Cabrera Diaz Robert Stepp Victor Almeida Arun Vadduri Admin MERITIS Mike Jutzin Tracy Lakin Nikolay Danilov Timothy Moore Jolene White Nathan Graber Arthur Newman Sarah EAAT Prod karen brown MN Service Admin Dani Ostle Johan Fabert SAQUIB SHAIKH Jarl Fisker Hansen Sharon Foreman Rachael Davis Manish Goel Carrie Trentham Daniel O'Toole Johann Pierre Frédéric Provot Michel Nialon Aurélien Lacenaire **ਇऌथਙধઍભਮঙठ&\乀50a! **सগਯધळਸअਔ&\一50a! Stuart Gare Rebecca Glasser Keith Schwartz Jay Shah David Speck Integration User Sravanthi Lakkimsetyy Andrew Barash Raghavendar Madireddy Ian Sidle Jason Bellis Tom Poovathumkel Nancy Ahrens Daniel Malone Tom Brown Bart Chapman Pei Huang Shalabh Katdare Wen Ma Maria Pacheco Uma P Christian Eichhorn Rachel Burcher Michelle Schlies Lynda Kane Doug Beltowski Guy Clairbois Elaine Drake David Wright Sara Beck Arun Selvarangam imad Eid Mark Hempen Brandon Terrell Chris Norton Karthikeyan Chandran Rhonda Ross Linda Bliss Andrey Zhavoronkov Brandon Foster Craig McKinney Ian Brown Michael Hodges Marie-Claire Arkoulakis Louis Cao Anthony Foster Jenny Chang Lou Martina Lydia Seton Jacob Klay ATS Integration Bev Cheshire Curtis Avery Mary Berge n manne Al Antosca Cloud4Good Consultant Ivan Grgurina Michael Anderson Theodore Copeland Michelle Bura (DO NOT USE) Allen Ng Chris Mendler Jonathan Garrison John Herson Hunter Sabol Kiran Ravikanti Santosh Bapat Jarrod Shumaker Jerry Back Anirudh Sharma Christian Mikkelsen Manjunath TJ DataLab Christopher Sweet Jason Joseph Maciej Sobkowicz Pranav Lal Tushar Narang Shan Chidambaram Siân Walker Mike Clutts Scott McGregor Bola Ola Aravindh Subash Ballabh Garg John Mitchell Susane Antunes Leonardo Lino Lee Evans Lee Evans Nicholas Whitney Amlan Sengupta Tommy Noe David Webb Aditi Deshpande Magesh Kamalanathan Kailash Kaushik Neil Bertram James Tran BAU Admin Liz Durborow Wes Hamasaki Jonathan Chow Michael Stewart Susan Peterson Arun Jagannathan Developer Account Brittany Golob SF Team Stephen Lea Victoria McGowan Peter Jaenicke Russell Keenan Laurentiu Lulciuc Yuying Chen Parthipan Krishnasamy Vishal Rana Amgen Admin Adrian Dutton BizDev Chris Rustici Lenn Goethals Weston Welch Caitlin Pfeiffer David TERROIR Prakash Jangama Barry Schell cm team Timothy Moore Lindsey Colvin Jeremy Hayes Eric Fishman Janet Kang Bhargavi Chitneni Navin Muneesamy Geof Goebel Jonathan Bunford Mike Prutz Kyle Bentsen Sabrina Williams Scott Dentes Gina Decastro Mike Dabisch Matthew Doherty Peter Nigro Alan Ward Alyssa Wang Allen Corona Jeff Levy Mark Haywood David Bell Benjie Aguilar Robert Holmes Martin Bristow Ashok Kumar Nagaleekar Stephanie Foerst Igal Trach Joseph Podgurny Jason Smith Mark Schultz Sunil Sarilla Fredrik Guiance Sanjay Gupta Johan Yu Andrew Goodman Mike Camp Grayson Peters Daniel Satake Howard Stein Uwe Heim Steve Williams Tim de rycke Samuel De Rycke Wayne Lovely Mihir Powani Joe Stean James Snyder Janice Pieprzica Satishkumar Ramasamy Kevin Gwynn Brad Ruderman Lance Cresswell Matt Hagey Jason Lucas Morgan Ma Bryan Van Hoorn Aaron Blair Mohammed Tanveer Kala Ajjampur Lokesh Rao V Carmelo Andronaco Tyron Vaz Chris Napoli Maggie Frederick Chris Edwards Craig Warheit 功司 木山 Travis Smith Sriram Balakrishnan Incadence Andrew McMinn Devi Mishra Laura Force Kathy Miller Jason Albert Jeremy Straw Tyler Carey Chaitanya Kadem Robert Kürzinger Artie Brosius Dmitriy Lovchinsky Johan Liljegren Suzanne Ruck Carrie Stallings Don McIntosh Glenn Dodds Nidhi Ghuwalewala Jordy Boom Shoukat Khan Doug Long Kevin Berkline Kazuya Ouchi Melissa Hansen Krishna Vadlamudi Jon Keener

Is it Fixed?

AP0 AP3 AP4 AP5 AP6 AP7 AP8 AP9 AP10 AP11 AP12 AP13 AP14 AP15 AP16 AP17 AP18 AP19 AP20 AP21 AP22 AP24 AP25 AP26 AP27 AP28 AUS1 AUS11 AUS2S AUS27 AUS26S AUS25 AUS24S AUS23 AUS22S AUS3 AUS43 AUS4S AUS5 AUS6S AUS7 AUS9 BRA1 BRA2S BRA4S CAN17S CAN1 CAN11S CAN2S CAN4S CAN6S CAN8S CS1 CS2 CS4 CS5 CS6 CS7 CS8 CS9 CS10 CS109 CS108 CS107 CS106 CS105 CS102 CS101 CS100 CS115 CS119 CS110 CS117 CS114 CS113 CS112 CS111 CS11 CS116 CS123 CS122 CS121 CS126 CS127 CS129 CS128 CS125 CS124 CS137 CS138 CS133 CS132 CS14 CS148 CS142 CS159 CS152 CS151 CS15 CS162 CS16 CS169 CS165 CS160 CS173 CS17 CS174 CS18 CS189 CS194 CS192 CS193 CS190 CS191 CS199 CS197 CS19 CS198 CS196 CS195 CS20 CS209 CS200 CS202 CS201 CS203 CS21 CS219 CS218 CS217 CS216 CS215 CS214 CS213 CS212 CS211 CS210 CS22 CS220 CS23 CS234 CS24 CS25 CS26 CS27 CS28 CS29 CS31 CS32 CS33 CS34 CS35 CS36 CS37 CS40 CS41 CS42 CS43 CS44 CS45 CS46 CS47 CS49 CS50 CS53 CS57 CS58 CS59 CS60 CS61 CS62 CS63 CS64 CS65 CS66 CS67 CS68 CS69 CS72 CS73 CS74 CS75 CS76 CS77 CS78 CS79 CS80 CS81 CS84 CS86 CS87 CS88 CS89 CS90 CS91 CS92 CS94 CS95 CS96 CS97 CS98 CS999 CS99 DEU1 DEU2S DEU4S EU16 EU17 EU18 EU19 EU25 EU26 EU27 EU28 EU29 EU30 EU31 EU32 EU33 EU34 EU35 EU36 EU37 EU38 EU39 EU40 EU41 EU42 EU43 EU44 EU45 EU46 EU47 EU48 FRA1 FRA2S FRA4S IND1 IND16S IND15 IND11 IND18S IND13 IND2S IND23 IND3S IND4S IND5 IND6S IND7 IND9 JPN1 JPN2S JPN3 JPN4S NA104 NA107 NA109 NA100 NA101 NA103 NA102 NA105 NA119 NA116 NA110 NA118 NA112 NA111 NA115 NA114 NA113 NA117 NA125 NA124 NA122 NA120 NA126 NA127 NA123 NA129 NA121 NA128 NA138 NA134 NA133 NA136 NA135 NA132 NA131 NA130 NA137 NA139 NA140 NA142 NA141 NA149 NA146 NA147 NA148 NA154 NA158 NA159 NA153 NA151 NA155 NA152 NA150 NA156 NA161 NA163 NA167 NA160 NA166 NA165 NA169 NA164 NA168 NA162 NA172 NA170 NA174 NA171 NA173 NA196 NA202 NA204 NA21 NA218 NA214 NA217 NA215 NA64 NA65 NA66 NA68 NA69 NA70 NA71 NA72 NA73 NA74 NA75 NA76 NA77 NA80 NA81 NA82 NA83 NA84 NA85 NA86 NA87 NA88 NA89 NA90 NA91 NA92 NA93 NA94 NA95 NA96 NA97 NA98 NA99 UM1 UM2 UM3 UM4 UM5 UM6 UM7 UM8 UM9 USA1 USA2S USA3S USA4S

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