_HL_ENCODED or _BR_ENCODED_ displayed when formula used as display on dashboard table component and chart
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_HL_ENCODED or _BR_ENCODED_ displayed when formula used as display on dashboard table component and chart

Analytics

Last updated 2021-04-06 ·Reference W-1625994 ·Reported By 205 users

Fixed - Summer '17 Patch 18.0

Summary
Dashboard Table component displays _HL_ENCODED or _BR_ENCODED_ when using Summary Report summarized on a Text Formula Field. Also Export Details has the same problem. Formula Fields with hyperlinks show as _HL_ENCODED_/...
when you Export Details on a report that contains Formula Fields with hyperlinks

Repro
1. Add a few accounts.
2. Add a custom field to Leads as Lookup(Account)
3. Create a custom object called Referral. Allow Reports, Activities etc.
4. Add 2 custom lookup fields to Referral, Lookup(Leads), Lookup(Opportunity)
5. Add a Text Formula Field to Referral - called Related Account Name with the following formula syntax.
IF( ISBLANK( Opportunity__c ) , ( HYPERLINK( "/" & Lead__r.LeadAccount__r.Id , Lead__r.LeadAccount__r.Name , "_self")),
HYPERLINK( "/" & Opportunity__r.Account.Id, Opportunity__r.Account.Name, "_self"))

6. Add a few referrals.

7. Create a Summary Report of Type Referrals and summarize based on Related Account Name. Observe that Related Account Name appears correctly as a clickable link .

8. Create a dashboard table component using the report you created in Step 7. Observe the Related Account Name Column.


Please note that another Known issue covers the export report part of this issue: https://success.salesforce.com/issues_view?id=a1p30000000eNf6AAE

Workaround
View in Lightning Experience.

Updates
This issue has been resolved in Summer '17 patch 18 for Lightning Experience.

Reported By (205)

Lamiaa Zaid Alastair Dinning Jeff Wilder Matt Dickerson Marie van Roekel John Paul Dantanus Admin User BPM Admin Corbin Neike Lisa Walker Pooja Arora Manisha Palsana Krishna Kanth Sandrine Badaud Patrick O'Brien Abhilash Kuntar Kelly Hanna Eric Magnuson Craig Zelley Bianca Pahuta Lif Hueg Øyvind Borgersen Ralf Stehle Rex Lai Rebekah Oakes Heather Thompson Maggie Farley Greg Coogan Jeremy Bergtholdt Dan Boudreau Raymond Ng Jon Pitterle Mark Litnewski Corrinne Rice Jeremy Barry Bijil Ravindran Travis Coffey Emily Griffin Kimi Paprocki Rich Englhard Veltig Consulting Grace Selley Sunil Sarilla Rajat Jain Matt Shonkwiler Christopher Shackleton Danielle Morse Eric Nelson Julie Fantasia Paul Fortune Jessica Kwok Kristopher Estrada Michael Anderson Stephanie Poorman Paul Dickensheet Lianne Wallace Esa Vasara Jericho Ruan Cassandra Parker Tom Blamire Lane Van Elderen Krystal Blesi James Davis Cedric Blin Chad Mayne Katerina Parkins lissa coffey Lawson Teo Sandra Peterson Jeff Hagopian Javed Mohammed Javed Mohammed Ray Bala Doug Berringer Alex Searcy Sheeba Michael Art Smithson Administrator Salesforce Flora Vidal Charan Thumma Keith Robertson Doug Ayers Natascha Schweiger James Radcliffe Megan Daetsch Leonardo Girgenti Sam TURRALL William Keam Fidelia Teoh David Nghiem Raviteja Maddireddy Jim Cripe Bruce Ge Joel Druwe George Weilenmann SFDC Admin System Architect Sara Grimaldi Thomas Partridge Eana Chung Philip Stennett Lance Johnson Rajendra Rathore Ilya Popov Josh Dingler Michael Slawnik Peter Ingemann Allan Serena Ben Hails Michal Skuhra Justin Sheppard Louis Burgis Bertrand AGIER Site Admin Thomas Koegl Sravan Nanduri Jodi Nemser-Abrahams Jake Landis Aubrey Spath Valerio Lancia Benjamin Bolopue Mike Bennett Amlan Sengupta Dan Sai Ben Patterson Mario Meiners Amit Kumar EMILY FABER Jayesh Patel Joshua Gates Sue Stevens Douglas Ayers Jon Laster Antonio Herrera Michael Faber Kelsey Stultz Gary Buchwald Rens Verhagen Aaron Hinnendael John Donahue Samuel Clement Josh Kendall Ankita Trehan Sean Book Bobby Mathew Laura Ardanaz Stephen Clissold Ahmad Ibrahimov Naiya Mittal Bailey Rudd JeroenWork Schwankhuizen Geoffrey Flynn Roland Zimmermann Gianni Commessatti SLTy Consultants Admin Stephanie Sie Specialist Administrator Shawn Kaiser Southampton Center Jeremiah Dohn Ryo Yokota Sarah Boueiri David Farrington Derek Foreman David Alloul Kshitij Lawate Rafael Delgado 泰啓 坂本 MediaTek IT Admin Neeraj Soni Kira McAllister Norris Scott Johnson Michael Wood Josh Rivera Anthony Goodridge J L Karla Winters Andrzej Zawadka Stephanie W Shaw Richard Gilchrist Yoav Silberman George da Silva Chirag Verma Anthony Flint Susan Thayer Claire Herrett Stéphane CLARET Nipawan Vongsripoomithes Tracy Powell BT ATLANTIC Andrea Borsani Leslie Peabody Amy Ward Martae Giometti Ian Hargreaves Ian Hargreaves Natalie Gunther 雄大 嘉屋 Tara Hall Andrew Corr Siddharth Jain William Dressler II Steve Early Brian Hemesath Dawn Heien

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