Salesforce for Outlook: Side panel incorrectly displays an unsupported browser error message for Internet Explorer
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Salesforce for Outlook: Side panel incorrectly displays an unsupported browser error message for Internet Explorer

Email Clients , Outlook , Spring 14

Last updated 2016-07-28 ·Reference W-2646207 ·Reported By 114 users

Fixed - Winter '16

Sometimes Salesforce Side Panel incorrectly displays an unsupported browser error message when the customer is working on a supported browser.

When Salesforce customers are working with Microsoft® Internet Explorer® and they:

- Open Microsoft® Outlook® before Salesforce for Outlook starts for the first time, or
- Upgrade to a new version of Internet Explorer,

...customers sometimes see an error message in the Salesforce side panel that says:

" doesn't support Microsoft® Internet Explorer® 7 for the Salesforce Side Panel. Make sure you upgrade to a later version. Otherwise, content in the side panel won't display correctly."

Even when the customer is using supported versions of Internet Explorer (IE8 and later).

They will also see this error if they are running Internet Explorer (IE) in the Compatibility mode. IE Compatibility mode is not supported with SFO

Possible Workarounds:

- If customers are still using Internet Explorer 7, they should upgrade. Customers using the publisher action that allows users to create cases directly from the side panel (released in Spring '14) should upgrade to Internet Explorer 9 or later. All other Salesforce for Outlook features are supported on Internet Explorer 8 or later.

- If IE is running in the Compatibility mode, reset that and allow it to run normally

- See Help and Training article

-If "Security Zones: Use only machine settings" is "Enabled" under the Group Policy Settings this will also cause this error in the Side Panel.

NOTE: the registry settings in the article can be controlled by an organizations Group Policy that should be checked also as a source of the issue.


Reported By (114)

Tommy Aarts Paul Cash Christopher Thaxter Priya Cochran Tom Gauerke Andrew McMorland Andrew Dodge John Sung Alex Kloewer Kristen Kluczynski Daryl Moon Matt Hagey Nikki Van Dyke Michael Clodfelter Brandon Terrell Jacques Grillot Judy Lee Scott Eng David Miller Susan King Cathie Lybrook Dathan Brown James Russo Keith Yelnick Kristine Stewart Rupert Morris Marybeth Robinson Tom Glenn Jesus Ledezma Sfdc Sid Renee Callery Rich Shao Stephen Piner Erin Sanor Ossama Omara Bradley Dorton Amanda Ream Brent Downey Peter Cregger Roland Bickel Silverline Admin Stephen (Steve) Meyer Wes Hamasaki John Ramirez Hollie Cater Rory Cardinal Liz Durborow Austin Malherbe Sean Erb Mark Lewin Chad Jeffry Ho Lam Cheung Tomas Kolin Jakub Sterba Rich Cillessen Miranda Fonteijn Dan Rene Vestlund Forrest Peralta Michael Hartman Ken Corbran Karthikeyan Chandran Surine Ho Michael Homburger Bernard Verhoeven Michael Kirner Andy Hitchings Jendayi Jackson paul hasenfuss Sriram Balakrishnan Lisa Horne Laura Veprinsky Rami Syvari Joel Rankin Michael Adams Ameya Dhuri (Swiss Re) Steve Lake Cathy Kramer Rachel Katherine Holbrook Howard Saffran Guus Borst Arun K R Debbie Treloar Daniel Thornton Bernie Macht Karoline DNV Tony Doyle Didi Pratz Elizabeth Roemermann Nizar Nanjee Shirley Read Bhargavi Rayavarapu Brittany Bond Robert Wiskich Matt Davies Thomas Goecke Payton Brooks Scott Hull Mikron Administrator DJ Corbitt James Cary INT Test 2 Terence Da Silva John Creola Jenni Morgan Codi Kodama Travis Coffey Raj Ruprai LaTarsha Carr Don Spilky Cory Holbrough Casey O'Brien Richard Shipton Jeremy York Ted Todorov

Is it Fixed?

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