Salesforce for Outlook: Side panel incorrectly displays an unsupported browser error message for Internet Explorer
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Salesforce for Outlook: Side panel incorrectly displays an unsupported browser error message for Internet Explorer

Email Clients , Outlook , Spring 14

Last updated 2016-07-28 ·Reference W-2646207 ·Reported By 114 users

Fixed - Winter '16

Summary
Sometimes Salesforce Side Panel incorrectly displays an unsupported browser error message when the customer is working on a supported browser.

Repro
When Salesforce customers are working with Microsoft® Internet Explorer® and they:

- Open Microsoft® Outlook® before Salesforce for Outlook starts for the first time, or
- Upgrade to a new version of Internet Explorer,

...customers sometimes see an error message in the Salesforce side panel that says:

"Salesforce.com doesn't support Microsoft® Internet Explorer® 7 for the Salesforce Side Panel. Make sure you upgrade to a later version. Otherwise, content in the side panel won't display correctly."


Even when the customer is using supported versions of Internet Explorer (IE8 and later).

They will also see this error if they are running Internet Explorer (IE) in the Compatibility mode. IE Compatibility mode is not supported with SFO

Workaround
Possible Workarounds:

- If customers are still using Internet Explorer 7, they should upgrade. Customers using the publisher action that allows users to create cases directly from the side panel (released in Spring '14) should upgrade to Internet Explorer 9 or later. All other Salesforce for Outlook features are supported on Internet Explorer 8 or later.

- If IE is running in the Compatibility mode, reset that and allow it to run normally

- See Help and Training article https://help.salesforce.com/apex/HTViewSolution?urlname=How-do-I-change-my-local-machine-Internet-Explorer-browser-emulation-setting-in-the-registry&language=en_US

-If "Security Zones: Use only machine settings" is "Enabled" under the Group Policy Settings this will also cause this error in the Side Panel.

NOTE: the registry settings in the article can be controlled by an organizations Group Policy that should be checked also as a source of the issue.

Updates
update

Reported By (114)

Tommy Aarts Paul Cash Christopher Thaxter Priya Cochran Tom Gauerke Andrew McMorland Andrew Dodge John Sung Alex Kloewer Kristen Kluczynski Daryl Moon Matt Hagey Nikki Van Dyke Michael Clodfelter Brandon Terrell Jacques Grillot Judy Lee Scott Eng David Miller Susan King Cathie Lybrook Dathan Brown James Russo Keith Yelnick Kristine Stewart Rupert Morris Marybeth Robinson Tom Glenn Jesus Ledezma Siddharth Madhav Renee Callery Rich Shao Stephen Piner Erin Sanor Ossama Omara Bradley Dorton Amanda Ream Brent Downey Peter Cregger Roland Bickel Silverline Admin Stephen (Steve) Meyer Wes Hamasaki John Ramirez Hollie Cater Rory Cardinal Liz Durborow Austin Malherbe Sean Erb Mark Lewin Chad Jeffry Ho Lam Cheung Tomas Kolin Jakub Sterba Rich Cillessen Miranda Fonteijn Dan Rene Vestlund Forrest Peralta Michael Hartman Ken Corbran Karthikeyan Chandran Surine Ho Michael Homburger Bernard Verhoeven Michael Kirner Andy Hitchings Jendayi Jackson paul hasenfuss Sriram Balakrishnan Lisa Horne Laura Veprinsky Rami Syvari Joel Rankin Michael Adams Ameya Dhuri (Swiss Re) Steve Lake Cathy Kramer Rachel Katherine Holbrook Howard Saffran Guus Borst Arun K R Debbie Treloar Daniel Thornton Bernie Macht Karoline DNV Tony Doyle Didi Pratz Elizabeth Roemermann Nizar Nanjee Shirley Read Bhargavi Rayavarapu Brittany Bond Robert Wiskich Matt Davies Thomas Göcke Payton Brooks Scott Hull Mikron Administrator DJ Corbitt James Cary INT Test 2 Terence Da Silva John Creola Jenni Morgan Codi Kodama Travis Coffey Raj Ruprai LaTarsha Carr Don Spilky Cory Holbrough Casey O'Brien Richard Shipton Jeremy York Ted Todorov

Is it Fixed?

AP0 AP3 AP4 AP5 AP6 AP7 AP8 AP9 AP10 AP11 AP12 AP13 AP14 AP15 AP16 AP17 AP18 AP19 AP20 AP21 AP22 AP28 CS1 CS2 CS3 CS4 CS5 CS6 CS7 CS8 CS9 CS10 CS109 CS108 CS107 CS106 CS105 CS102 CS101 CS100 CS115 CS119 CS110 CS117 CS114 CS113 CS112 CS111 CS11 CS116 CS12 CS122 CS121 CS126 CS127 CS129 CS128 CS125 CS124 CS123 CS137 CS138 CS13 CS133 CS132 CS14 CS148 CS142 CS159 CS152 CS151 CS15 CS165 CS16 CS169 CS17 CS18 CS194 CS19 CS198 CS196 CS195 CS20 CS21 CS22 CS23 CS24 CS25 CS26 CS27 CS28 CS29 CS30 CS31 CS32 CS33 CS34 CS35 CS36 CS37 CS40 CS41 CS42 CS43 CS44 CS45 CS47 CS50 CS51 CS52 CS53 CS54 CS57 CS58 CS59 CS60 CS61 CS62 CS63 CS64 CS65 CS66 CS67 CS68 CS69 CS70 CS71 CS72 CS73 CS74 CS75 CS76 CS77 CS78 CS79 CS80 CS81 CS82 CS83 CS84 CS85 CS86 CS87 CS88 CS89 CS90 CS91 CS92 CS94 CS95 CS96 CS97 CS98 CS99 EU7 EU8 EU10 EU12 EU13 EU14 EU15 EU16 EU17 EU18 EU19 EU25 EU26 EU27 EU28 EU29 EU30 EU31 EU32 NA104 NA107 NA109 NA100 NA101 NA103 NA102 NA105 NA119 NA116 NA110 NA118 NA112 NA111 NA115 NA114 NA113 NA117 NA125 NA124 NA122 NA120 NA126 NA127 NA123 NA129 NA121 NA128 NA138 NA134 NA133 NA136 NA135 NA132 NA131 NA130 NA137 NA139 NA140 NA142 NA141 NA146 NA147 NA148 NA154 NA155 NA172 NA174 NA171 NA173 NA196 NA21 NA46 NA47 NA49 NA52 NA54 NA57 NA58 NA59 NA61 NA62 NA64 NA65 NA66 NA67 NA68 NA69 NA70 NA71 NA72 NA73 NA74 NA75 NA76 NA77 NA79 NA80 NA81 NA82 NA83 NA84 NA85 NA86 NA87 NA88 NA89 NA90 NA91 NA92 NA93 NA94 NA95 NA96 NA97 NA98 NA99 UM1 UM2 UM3 UM4 UM5 UM6 UM7

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