A customer portal user cannot update own custom object records unexpectedly
Trailblazer Community

Known Issues · No Fix

A customer portal user cannot update own custom object records unexpectedly

Portal

Last updated 2018-07-31 ·Reference W-2107647 ·Reported By 35 users

No Fix

Summary
A customer portal user cannot update own custom object records when it's updated via APEX class of VF page from their Customer Potal page.

Following error occurred:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Data Not Available
The data you were trying to access could not be found. It may be due to another
user deleting the data or a system error. If you know the data is not deleted but
cannot access it, please look at our support page.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Repro
Created APEX class using "with sharing" keyword and VF page for Customer Potal page in order to
update own custom object records.

Workaround
To use "without sharing"

Updates
As of now, the issue could not be reproduced.

If the same issue would occur, please make sure as followings:
1. Ensure that the custom object is available for Customer Success Portal Users in the Custom Entity Definition
2. Check if the user has CRUD on the entity
3. Query using UserRecordAccess if the user has access to the record or not.

Then still the issue exists, please contact Support with the reproducible steps.

Reported By (35)

Jasper Galapon Rohit B Rupesh Jayaprakash Ravi Kedia Bill Eaton Release Admin Ishwar Mete Christina Chao Alexander Zagvazdin Danny Lipskin Joey Len Manoj Nambirajan Santosh Nadagowda Stephen Wood Devin Thomas Solomon Subhash Carlos DeJesus John Tracy Ian Sidle Silverline Admin Justin Frenette Dimitri imec Raf De Kimpe Youngsun Seok Nick Clark Craig Johnson Scott Chalmers Karthikeyan Chandran Shawn Wilder Peter Hill Nedima Sinanovic Brian Hopkins Samuel De Rycke Ralph Yozzo Ragupathivel Thangavel

Is it Fixed?

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