Using Message Queue to handle Email 2 Case process
Last updated 2019-10-12 ·Reference W-1712107 ·Reported By 108 users
When using email-to-case, users will sometimes get an UNABLE_TO_LOCK_ROW error notification. This can happen if there is large data skew for the same parent record (eg, thousands of case records to a single contact record), which cause long-running database queries to time out.
1- Create a test contact record
2- Create and associate more than 5,000 cases to test test contact record
3- Use email-to-case to create a case
The Automated Case User will receive an UNABLE_TO_LOCK _ROW error message
This issue is not a bug. Salesforce is developing a feature to re-process emails if this row lock occurs.
Reported By (108)
Is it Fixed?
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