Approval Process Email "External URL" Link XML Parsing Error
Trailblazer Community

Known Issues · Fixed

Approval Process Email "External URL" Link XML Parsing Error

Workflow , Email Clients , User Interface , Spring 14

Last updated 2022-02-10 ·Reference W-1950957 ·Reported By 1 users

Fixed - Spring '14

Summary
Email Approval emails with {!ApprovalRequest.External_URL} generated links direct to a blank screen. If you view the page source, you will see an XML Parsing Error message.

Repro
1. Create/Update an Approval Process
2. In the Approval Assignment Email Template, include the {!ApprovalRequest.External_URL} merge field.
3. Submit a record for approval
4. Click the resulting External URL in the Approval Assignment Email Template and you are taken to a blank page

Workaround
The cause of this XML parsing error is due to the recent Clickjack protection JavaScript Critical Update.
You may temporarily disable the update if you need to have these links work, but this is not recommended and we advise waiting for the patch.

Reported By (1)

Husnain Khan

Is it Fixed?

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