Publisher Action unexpectedly triggering Workflow
Trailblazer Community

Known Issues · Fixed

Publisher Action unexpectedly triggering Workflow

Workflow

Last updated 2017-04-14 ·Reference W-1792258 ·Reported By 0 users

Fixed - Spring '14

Summary
When a user updates a Case status to "Closed" using Chatter Publisher/Case Feed Actions, the previous value of the status field appears to be evaluated, causing a workflow to trigger unexpectedly.

Repro
NOTE: This issue is intermittent and cannot always be reproduced.

- Create a Workflow that triggers (on creation) based on Case Status of "New"
- Verify that Workflow triggers as expected on Case creation
- Using Chatter Publisher Actions, update the Case status to something other than "New"
- Workflow incorrectly triggers a second time

Workaround
The only workaround at this time is to avoid changing the Case Status using the Chatter publisher actions.

Reported By (0)

Is it Fixed?

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