knowledge article exact phrase search not working with html entity
Last updated 2021-05-26 ·Reference W-1438402 ·Reported By 13 users
Some customers have observed that when they search for a specific keyword of a knowledge article that either contains HTML content in a Rich Text Field OR the content is a part of a .html attachment associated to the knowledge article via the File data type custom field, would return zero results.
Consider an article with custom rich text field, where the HTML content in that field contains the HTML entity for a non-breaking space:
"abc def ghi jkl"
Using exact phrase search, search for "abc def" -- OK, article is found.
Using exact phrase search, search for "def ghi" -- no results found.
-None at this time
Is it Fixed?
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