Known Issues · Fixed

Unable to upload local files to Chatter after updating to Google Chrome 31

Chatter , Performance , User Interface

Last updated 2014-07-25 ·Reference W-1957174 ·Reported By 159 users

Fixed - Spring '14

Summary
After updating Google Chrome to version 31, some users are unable to upload local files to their Chatter posts. Google has identified a known issue with their latest build of Chrome 31 and currently have a Priority 1 investigation open to correct the issue from their side. Google is tracking this issue here: https://code.google.com/p/chromium/issues/detail?id=320160

Repro
1. Update Google Chrome to the latest version of Chrome 31.
2. Login to Salesforce and attempt to attach a file to a new Chatter post.
3. The loading screen will continue to run indefinitely.

Workaround
Users impacted by this may want to use an alternate browser until the issue is resolved. Chrome is typically configured to run updates automatically; however, if Chrome has not yet updated to version 31 you can also temporarily disable automatic updates by following these steps: http://www.chromium.org/administrators/turning-off-auto-updates