"... More" link in Case Feed in-bound emails is missing from the Email Message Feed.
Last updated 2022-02-10 ·Reference W-1871658 ·Reported By 4 users
Sometime the email body is missing in the Email Message Feed.
1. Set up an account and user to use Case Feed.
2. May be you need to create email to case.
3. Create one case.
4. Use workbench to create an “EmailMessage” where the you will use the case Number you create above to associate the email inserted with the case.
5. Try creating en email with “textBody” only, and with “HTMLBody” only.
Result: Email with no HTMLBody body but no textBody will display not body in the Email Meessage Feed.
Expected Result: body should be displayed, if there is something in the HTMLBody or in the textBody.
Notice that if you open the email, the body does appear.
No known workaround at this time.
Is it Fixed?
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