"Creating a .csv File for Article Import" Help & Training page does not state correct file size limits
Last updated 2016-12-08 ·Reference W-2941469 ·Reported By 0 users
The "Creating a .csv File for Article Import" Help & Training page, https://help.salesforce.com/HTViewHelpDoc?id=knowledge_article_importer_02csv.htm, states the following:
"The .zip file can’t exceed 10 MB and the uncompressed files can’t exceed 100 MB."
Also, the page does not state the size limit for individual files within the zip file.
The correct limits are:
* 20 MB for the zip file
* 10 MB for individual files within the zip file
Attempt to import articles by going to:
2. Data Management
3. Import Articles
4. Select Article Type
5. Select a zip file that exceeds 20 MB or that contains an individual file larger than 10 MB
6. Import Now
7. Encounter error at top of Import Articles page that zip file exceeds the maximum of 20 MB or that file exceeds that maximum size limit of 10 MB.
The zip file may not exceed 20 MB and individual files within the zip file may not exceed 10 MB.
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