Spring 16 - Internal Server Error observed when accessing OR creating articles when there is no page layout assigned
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Known Issues · Fixed

Spring 16 - Internal Server Error observed when accessing OR creating articles when there is no page layout assigned

Knowledge , Spring 16

Last updated 2017-04-14 ·Reference W-2907512 ·Reported By 6 users

Fixed - Winter '17

Summary
Some customers may have observed the following error when when accessing OR creating articles post upgrade to Spring 16:

An internal server error has occurred
An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience.

Thank you again for your patience and assistance. And thanks for using salesforce.com!

Error ID: 1537889661-13123 (-1618480404)

Customer gets a different error when creating article in the same sandbox, but I found the stack trace to be the same:

Error ID: 255256738-22129 (503410244)

The root cause of this issue has been found when there is no page layout assigned to the article type.

Repro
1. Go to the Article Management tab
2. Click on any article
3. You will see an error
4. Click on new Article
5. And you will see an error.

Workaround
Assign the Page Layout to Article Types

Reported By (6)

Kiaya Caraway Sharmila Jeevarakshagan Nate Kauffman Sarahbeth Dikun John Streeter Candy Weekes

Is it Fixed?

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