Partial Sandbox does not complete and enters a Stopped status
Last updated 9 days ago ·Reference W-2517289 ·Reported By 119 users
Partial Sandbox refreshes can enter a Stopped status and show no additional information on why it did not complete.
1. From Setup, enter Sandboxes in the Quick Find box, then select Sandboxes.
2. Click New Sandbox.
3. Enter a name (10 characters or fewer) and description for the sandbox.
4. Choose Partial Sandbox.
5. Select the data to include in your Partial Copy sandbox.
6. Click Create.
7. Verify whether refresh stops or not.
This error can be caused by the merging of some of the sampled records during the refresh process.
Please stop merging records while the sandbox refresh is ongoing in order to bypass this issue.
Reported By (119)
Is it Fixed?
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.