Process builder cannot handle null of cross object on formula criteria
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Process builder cannot handle null of cross object on formula criteria

Last updated 3 days ago ·Reference W-2763830 ·Reported By 516 users

In Review

Summary
Process Builder does not handle cross-object formula criteria when that relationship field doesn’t have value.

Repro
1. Create a process on Contact using the Process Builder.
2. For the first action group's criteria, select Formula evaluates to true and enter formula: ISBLANK([Contact].ReportsTo.Description)
3. Add an immediate action (e.g. post to chatter).
4. Activate the process.
5. Create a new contact without entering a value for Reports To.

Expected Results
The contact is created successfully or a user-friendly error message is issued.

Actual Results:
- Error like: A flow trigger failed to execute the flow with version ID 301xx00000000Hb.

- Debug log and/or fault notification email to process creator will indicate error: "The flow failed to access the value for myVariable_current.ReportsTo.Description because it hasn't been set or assigned."

Workaround
If possible, use filter criteria instead of formula criteria, being sure to include a criteria to check that the relationship field is not null prior to making a cross-object reference across that relationship.

As an example, for the criteria given in repro steps above, filter criteria could be used like:
---
1. [Contact].ReportsTo is null boolean False AND
2. [Contact].ReportsTo.Description isnull boolean true
---

UPDATE 09/03/2016
================
Workaround is not valid for cross-object picklist fields referenced in a cross-object formula criteria when the relationship field doesn’t have value

Reported By (516)

Shawn Nguyen Nabil Jida☁ Aaron Smith Mohamed Ali Boucetta Steve Weimerskirch Simon Fischer Narendra Varma A Thomas Webb Mike Martin KARAN JUGTAWAT Cristi Harkins William Velarde Andrew Hemwall Nancy Ramirez Mudassar Khan Cyril Caton Earlene Jones Rajesh Kumar Laurie Gardner Rémi Le Guin Abhinav Swaroop Saxena Ben Bettin Sujit Mandal Pradeep Khatod Savannah Baratta Savannah Cecil Jeff Gillis John Paul Dantanus Alex Costa Jericho Ruan Michelle Orbach Debbie Farley Monica Thornton James Laird Benjamin Aebischer Tasos Papadatos David Cheng John Floria Candice Chu Deepak TrialHead Jonathan Wiesel Sumit Chaturvedi Samantha Sanon Suraj Puttagunta Wojciech Mozio Carlos Campillo Gállego nitin sharma David Flowers Dániel Várhidi Tracie Hart Kristi Brown Justin Allen Luke Martin Jason Walke Kody Hungenberg Martin Freire Thomas Strutt Ataullah Khan Daniel Roberts Jackie Teravainen Takahiro Kawabata Jan Michael Roberto Michael Farrell Morgan Gallop Laxmi Chaitrika Bandaru Borbala Antal Sonil Gohil Tyler Moody Stuart Armstrong Anurag Joshi Surendranath Choudari Ponnaganti Leonardo Macedo Todd Bachamp Mike Elms Kurt Boiselle Greg Stone Clément TIXIER Tanya Sharma Salesforce Team Mario Meiners Abhijeet Bakare Parik Dhody Guillermo elChengue Anamika Rathore Asha Grayson Sabrina Siefert Richard Martin Dawid Reps Nathan Shepard James Browne Jana Kodel Rico Tägder Tania Fartaria Mohandaas Rangaswamy Salesforce Operations Vincent Cauchepin Pascal Taghji Eric Kintzer Ashwin Vijayaraghavan Stephen Johnson (Primary|Certs) Tyler Whitesides Lauren Russell Lola McCall Simplus Consultants Jayme Ipema Teja Pendeyala Hans Hong Jeroen Burgers Ian Hoisington Mark Grieve Agustin Cesar Dorigo Raymond Airey Jessica Clark Ketan Patel G a Ehsan Y Matthew McVey Jim System Shannon Crisp Rodney Andersen Evan Johnson Liju Mathew Henrik Helt Hansen Jodie Jones Prashant Tomar Whitney Bunker Nick Kremer Robert Horster-Wagner Angel Rivera Kris Goncalves Carl Lange Lynn Shaw Emma Diaz Joshua Elsman Jonathan Jacobs Maarten Devos Greg Owen Matt Freedman Hannes Ellerbrock Edmondo Porcu Peter Wouda Valter Podmanicki Evan Stroh Claudia Gomez Radhika Yaramareddy Senthil Nathan Kris Zwetzig michael farrell Jason Gonzales Michael Chartier Meander Dreyer Casey Schorr Andrew Davis Kacper Augustyniak Luke Miller Nakisha Vigilance Daniele Osif Aaron Hernandez Ryan Zimmerman John Collins Chuck Scott Mark Stevens Tyler Law Yiğit Sonmut Tunç Güngör Erem Örs Kartik Silla Elena Spirina Chris Mair Brad Powell Leo Pape Kyle Handley Steven Truong Sumeet Sangle Leena Mandadapu Jan Drommershausen Edie Harrison Francisco Cuevas Dennis Allen Eric Ball Elliot Hebert Emily Cobb Liz Ellis System Admin Jeroen Burgers Aksel Øvern Alex Song Tuomas Mikkola Anne Karkkonen Veronica Chernyavsky Amy Frankel Aaron Schacht Moné Kinard Dmitriy Tertyshnyi Malarvizhi Ekambaram Joseph Rodden Kimberly Phillips Rob Mepham Kris McKee Rahul Sharma Alain Boninn Mathias Mouranche Karthik Shanadi Evan Shearin David Wright Horven Tsai Evaldas Micius David Fannar Gunnarsson Julio Claret Dane Nightingale Ann Situ Coline Ludwig Taha Syed AMIT AGRAWAL Shelley Swyer Joe Stolz GIS System Admin Edgar Sampson Sira Cormier A E David Gant Amit Kumar Charlie Sanders Andrey Klyuyev Armin Felke Ryan Meyer Matthew Birt Ryoko Toyota Arjun Gupta Julie Steinloski Ben Seba Richard Saunders Michael Hassid Peter Bender Jarvis Howard Scott Newton Jon Kane Leigh-Anne Nugent - 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Behr Fabian Peters Paul Kissick Charlie Roberts Heidi Krapfl Stewart McNaught Edgar Allan Dalupan António Alvarez Mike George Emily Wilson Deirdre Li Robin Mead Emily Griffin Cyndi Jensen Paul Morriss Juris Upenieks Alexandra Payette Johann Furmann Salesforce Admin Jon Simmonds Sandeep Sekhon Jin Kaur Adam Kramer Debra Anderson David Manuel Kathryn Castle Michael Smith John Thompson Kevin Hart Ahmad Al-Jebouri Daniel Johnson Juan Pons Bejarano Young Li Chandra Prakash Michael Penrod Ben Schauerhamer Ian Lavey David Speck Jonathan de Vries 兵兵 毛 Jesus Gonzalez Olivia Heidrick Melanie Gaspro Yu Yue Tan Admin Admin CRM Richard Tuttle Virginia Brown Sreedhar KOLUKONDA Andy Kallio Vickie Jeffery Arjan Kramer Freek van Eijndhoven Samy Goihman Candace Carter Kelsey Burhans Kevin Stemple Meredith McDonald Mihi Stubbings Eric Jia Peta Savidge Marcelle Braithwaite Nat Sullivan Phillip Holden Jhomann Carreon Austin Slack 博哉 茅根 Audrey McIntosh Patrick Sullivan Sridhar Bojja David Farrington Esti Gershonowitz Chris Edwards Marco Capece Kathleen Siemonsma Kothai Sengodan Christina Moore George Weilenmann Erik Kakulis Vidhi Luthra Christina Moore brian cook Bill Thurow Kory Howard Madhavi Boppudi Arthur Harrill Joseph Campbell zachary nqa15.ee.single Brian Korbein Steven Foiles

Is it Fixed?

AP0 AP3 AP4 AP5 AP6 AP7 AP8 AP9 AP10 AP11 AP12 AP13 AP14 AP15 AP16 AP17 AP18 AP19 AP20 AP21 AP22 AP28 CS1 CS2 CS3 CS4 CS5 CS6 CS7 CS8 CS9 CS10 CS109 CS108 CS107 CS106 CS105 CS102 CS101 CS100 CS115 CS119 CS110 CS117 CS114 CS113 CS112 CS111 CS11 CS116 CS12 CS122 CS121 CS126 CS127 CS129 CS128 CS125 CS124 CS123 CS137 CS138 CS13 CS133 CS132 CS14 CS148 CS142 CS15 CS152 CS151 CS165 CS16 CS169 CS17 CS18 CS194 CS19 CS198 CS196 CS195 CS20 CS21 CS22 CS23 CS24 CS25 CS26 CS27 CS28 CS29 CS30 CS31 CS32 CS33 CS34 CS35 CS36 CS37 CS40 CS41 CS42 CS43 CS44 CS45 CS47 CS50 CS51 CS52 CS53 CS54 CS57 CS58 CS59 CS60 CS61 CS62 CS63 CS64 CS65 CS66 CS67 CS68 CS69 CS70 CS71 CS72 CS73 CS74 CS75 CS76 CS77 CS78 CS79 CS80 CS81 CS82 CS83 CS84 CS85 CS86 CS87 CS88 CS89 CS90 CS91 CS92 CS93 CS94 CS95 CS96 CS97 CS98 CS99 EU7 EU8 EU10 EU12 EU13 EU14 EU15 EU16 EU17 EU18 EU19 EU25 EU26 EU27 EU28 EU29 EU30 EU31 EU32 NA104 NA107 NA109 NA100 NA101 NA103 NA102 NA105 NA119 NA116 NA110 NA118 NA112 NA111 NA115 NA114 NA113 NA117 NA125 NA124 NA122 NA120 NA126 NA127 NA123 NA129 NA121 NA128 NA138 NA134 NA133 NA136 NA135 NA132 NA131 NA130 NA137 NA139 NA140 NA142 NA141 NA146 NA147 NA148 NA154 NA155 NA172 NA174 NA171 NA173 NA196 NA21 NA46 NA47 NA49 NA52 NA54 NA57 NA58 NA59 NA61 NA62 NA64 NA65 NA66 NA67 NA68 NA69 NA70 NA71 NA72 NA73 NA74 NA75 NA76 NA77 NA79 NA80 NA81 NA82 NA83 NA84 NA85 NA86 NA87 NA88 NA89 NA90 NA91 NA92 NA93 NA94 NA95 NA96 NA97 NA98 NA99 UM1 UM2 UM3 UM4 UM5 UM6 UM7

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