Process builder cannot handle null of cross object on formula criteria
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Process builder cannot handle null of cross object on formula criteria

Last updated 2022-02-15 ·Reference W-2763830 ·Reported By 584 users

In Review

Summary
Process Builder does not handle cross-object formula criteria when that relationship field doesn’t have value.

Repro
1. Create a process on Contact using the Process Builder.
2. For the first action group's criteria, select Formula evaluates to true and enter formula: ISBLANK([Contact].ReportsTo.Description)
3. Add an immediate action (e.g. post to chatter).
4. Activate the process.
5. Create a new contact without entering a value for Reports To.

Expected Results
The contact is created successfully or a user-friendly error message is issued.

Actual Results:
- Error like: A flow trigger failed to execute the flow with version ID 301xx00000000Hb.

- Debug log and/or fault notification email to process creator will indicate error: "The flow failed to access the value for myVariable_current.ReportsTo.Description because it hasn't been set or assigned."

Workaround
If possible, use filter criteria instead of formula criteria, being sure to include a criteria to check that the relationship field is not null prior to making a cross-object reference across that relationship.

As an example, for the criteria given in repro steps above, filter criteria could be used like:
---
1. [Contact].ReportsTo is null boolean False AND
2. [Contact].ReportsTo.Description isnull boolean true
---

UPDATE 09/03/2016
================
Workaround is not valid for cross-object picklist fields referenced in a cross-object formula criteria when the relationship field doesn’t have value

Reported By (584)

Michael Francis Cruz Chris Feldhacker Man of Steel Felipe Da Cruz Pankaj Deshpande Andrew Lowe Ian Brown Julie Force Raja Valeti Shraddha Gupta Sheela Viswanathan Lukasz Pietrzak Sreenu Thammisetty Taylor Boyer Kevin O'Hara Erika ROUX Leonardo Paulo de Macedo Mallik Kongara Saumitro Sinha Manan Shah Rupal Seth Gerard Iervolino Helena Hedrich Chance Hoskins Mayur Chimurkar Vinod Kumar Rohan Sinha mehatab roza Tejas Ghalsasi Marcus Miller Sarah Chen Nicole Ervin Emilie Scott Compro Admin Tom Lepke Christoffer Walz Thomas Kluson Max-Henri Bailly Felix Bumm Tobias Höfler Hung Nguyen Kaavya Gowriboina Thiru K Shashank Jaiswal Jonathan Ng Anderson Crowley Agraj Mishra Sumant Pandey Kristine Kiernan Emily Adams Surendranath Ponnaganti Erin Wolfe Brian Chong Carl Huseby Fosli Daria Vyshniakova Matthew Prorok Karen Stancliff リントウ タン Victor Hanson Dobromila Modrzejewska Irfan Shaikh Neelesh Ratn Dwivedi Suraj Puttagunta Mounica Pattapu Jessica Smith Vanessa Szajnberg Divya Hegde Lee Stone Nithin Channigaraya Kotagudda Kevin Kneip Shawn Nguyen Nabil Jida☁ Aaron Smith Dali Boucetta Steve Weimerskirch Simon Fischer Narendra Varma A Thomas Webb Mike Martin KARAN JUGTAWAT Cristi Harkins William Velarde Andrew Hemwall Nancy Ramirez Mudassar Khan Cyril Caton ET Jones Rajesh Kumar Laurie Gardner Rémi Le Guin Abhinav Swaroop Saxena Ben Bettin Sujit Mandal Pradeep Khatod Savannah Baratta Savannah Cecil Jeff Gillis John Paul Dantanus Alex Costa Jericho Ruan Michelle Orbach Debbie Farley Monica Thornton James Laird Benjamin Aebischer Tasos Papadatos David Cheng John Floria Candice Chu Deepak TrialHead Jonathan Wiesel Sumit Chaturvedi Samantha Sanon Wojciech Mozio Carlos Campillo nitin sharma David Flowers Dániel Várhidi Tracie Hart Kristi Brown Justin Allen Luke Martin Jason Walke Kody Hungenberg Martin Freire Thomas Strutt Ataullah Khan Daniel Roberts Jackie Teravainen Takahiro Kawabata Jan Michael Roberto Michael Farrell Morgan Gallop Laxmi Bandaru Borbala Antal Sonil Gohil Tyler Moody Stuart Armstrong Anurag Joshi Leonardo Paulo de Macedo Todd Bachamp Mike Elms Kurt Boiselle Greg Stone Clément TIXIER Tanya Sharma Salesforce Team Mario Meiners Abhijeet Bakare Parik Dhody Guillermo elChengue Anamika Rathore Asha Grayson Sabrina Siefert Rich Martin Dawid Reps Nathan Shepard James Browne Jana Kodel Rico Tägder Tania Fartaria Mohandaas Rangaswamy Salesforce Operations Vincent Cauchepin Pascal Taghji Eric Kintzer Ashwin Vijayaraghavan Stephen Johnson (Primary|Certs) Tyler Whitesides Lauren Russell Lola McCall Simplus Consultants Jayme Ipema Teja Pendeyala Hans Hong Jeroen Burgers Ian Hoisington Mark Grieve Agustin Cesar Dorigo Raymond Airey Jessica Clark Ketan Patel John Warner Ehsan Y Matthew McVey James Kelleher Shannon Crisp Rodney Andersen Evan Johnson Liju Mathew Henrik Helt Hansen Jodie Jones Prashant Tomar Whitney Bunker Nick Kremer Robert Horster-Wagner Angel Rivera Kris Goncalves Carl Lange Lynn Shaw Emma Diaz Joshua Elsman Jonathan Jacobs Maarten Devos Greg Owen Matt Freedman Hannes Ellerbrock Edmondo Porcu Peter Wouda Valter Podmanicki Junior Evan Stroh Claudia Gomez Radhika Yaramareddy Senthil Nathan Kris Zwetzig michael farrell Jason Gonzales Michael Chartier Meander Dreyer Casey Schorr System User Kacper Augustyniak Luke Miller Nakisha Vigilance Daniele Osif Aaron Hernandez Ryan Zimmerman John Collins Chuck Scott Mark Stevens Tyler Law Yiğit Sonmut Tunç Güngör Erem Örs Kartik Silla Elena Spirina Chris Mair Brad Powell Leo Pape Kyle Handley Steven Truong Sumeet Sangle Leena Mandadapu Jan Drommershausen Edie Harrison Francisco Cuevas Dennis Allen Eric Ball Elliot Hebert Emily Cobb Liz Ellis System Admin Jeroen Burgers Aksel Øvern Alex Song Tuomas Mikkola Anne Karkkonen Veronica Chernyavsky Amy Frankel Aaron Schacht Moné Kinard Dmitriy Tertyshnyi Malarvizhi Ekambaram Joe Rodden Kimberly Phillips Robert Mepham Kris McKee Rahul Sharma Alain Boninn Mathias Mouranche Karthik Shanadi Evan Shearin David Wright Horven Tsai Evaldas Micius David Fannar Gunnarsson Julio Claret Dane Nightingale Ann Situ Coline Ludwig Taha Syed AMIT AGRAWAL Shelley Swyer, PMP, CCXP Joe Stolz GIS System Admin Edgar Sampson Sira Cormier Alicia Ellingwood David Gant Amit Kumar Charlie Sanders Andrey Klyuyev Armin Felke Ryan Meyer Matthew Birt Toyota Ryoko Arjun Gupta Julie Steinloski Ben Seba Richard Saunders Michael Hassid Peter Bender Jarvis Howard Scott Newton Jon Kane Leigh-Anne Nugent - 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Is it Fixed?

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