LiveAgent chats do not autoscroll when Chrome zoom level is set to other than 100%
Last updated 2016-07-28 ·Reference W-2650569 ·Reported By 4 users
If using the latest versions of Chrome, with the zoom level set to something other than 100%, the LiveAgent message window will not auto-scroll to the bottom as new messages come in. In all other browsers, earlier versions of Chrome, or the latest version of Chrome with zoom set to 100%, the auto scroll will function as expected.
1. Using the latest version of Chrome, login as an agent on the Live Agent service console.
2. Zoom Chrome to any level other than 100%.
3. Start a Live Agent chat, and send about 7-8 messages from the client.
4. The text will go off the bottom of the chat screen, rather than auto scrolling.
Reset Chrome's zoom level to 100%, clicking: View | Actual Size.
Is it Fixed?
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