Additional Emails on Email Alert are ignored by Process Builder
Last updated 2016-07-28 ·Reference W-2561090 ·Reported By 25 users
When you create an Email Alert, there's a field where you can specify additional email address the email should be sent to. When said email alert is triggered by a Process, the email is only send to the main email address and not to the additional ones.
1- Create an Email Alert and add 2 or more email addresses to the Additional Emails field, with each email address separated by a separate line.
2- Create a Process with the criteria of your choice and configure it to send an email alert. Choose the email alert created on step 1.
3- Trigger the process (by creating a record, etc, depending on the criteria you defined).
Result: The email is only sent to the main email addresses, any emails included in the Additional Emails fields are ignored.
Use commas (,) to separate the email addresses in the Additional Emails field.
Reported By (25)
Is it Fixed?
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