Community user gets "Maximum Logins Exceeded" when performing a login call via SOAP API
Trailblazer Community

Known Issues · Fixed

Community user gets "Maximum Logins Exceeded" when performing a login call via SOAP API

API , Communities

Last updated 2017-04-14 ·Reference W-2530634 ·Reported By 5 users

Fixed - Winter '17

Summary
A standard (CRM) user name is required to be unique across all production and test instances, but a community user name is only required to be unique within a given organization. Thus it is possible to have a standard user with username john.smith@example.com in one organization, and a community user with the same username in a different organization. In this case, SOAP API login calls performed by the community user fail with error "INVALID_LOGIN: User has exceeded the number of allocated logins."

Repro
- Create a community user with same username as another standard user
- Try to login as that user with SOAP. "INVALID_LOGIN: User has exceeded the number of allocated logins" will be returned.

Workaround
Change username to avoid duplicate username with standard user.

Reported By (5)

Ian Sze Gareth Chapman Gopal Venkatakrishnan Gareth Chapman Andy Norris

Is it Fixed?

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