Unexpected localized label (example, Japanese) is used for title of tabs in Siderbar component
Trailblazer Community

Known Issues · Fixed

Unexpected localized label (example, Japanese) is used for title of tabs in Siderbar component

Knowledge , Service Cloud Console

Last updated 2022-02-10 ·Reference W-2531132 ·Reported By 24 users

Fixed - Winter '17

Summary
Unexpected localized label (example, Japanese) is used for title of tabs in Siderbar component

Repro
1. 2 users are required
User A has English Language.
User B has Japanese Language.

2. login as User A
3. configure Service Console for Case
4. configure Custom Console Components of Case page layout
- Right Sidebar
Stype: Tabs
Width px: 400
Add: Topics and Files

5. logout
Don't access Service Console and Case until logout in this time.

6. Login as User B
7. Access to Service Console and open an existing Case
You will see Japanese characters. This is expected.

8. logout
9. login as User A
10. access to Service Console and open an existing Case

You will see title of tabs in Siderbar component is Japanese characters. This is unexpected.

Workaround
This is a cosmetic issue. None at this time.

Reported By (24)

Jennifer Smart Aleksandar Resan Abhilasha Dhamija LCT Admin Fabrice Pierre Essam Ackleh Jeff Stricklin Pierre Coolen Remco Sijtsma Curtis Gold Mark Hearn Larry Riggs Suada Pandza Kate Clark Prajakta Mitra Ad Vogelaar Rich Lombardi Monisha ASHOK-KUMAR Momchil Ognyanov Rusev Matthew Dominioni Cyril Verhaest rajavel baskaran Chris Bair Erika Rael

Is it Fixed?

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