Dashboard Component shows "getting your data" after refresh but never loads
Last updated 2018-02-02 ·Reference W-2528913 ·Reported By 18 users
When refreshing a Dashboard, a single Component, or specific components will not refresh. They simply display the "getting your data" message but never fully load.
The sole occurrence of this can be replicated as follows:
- Create a Summary Report
- Ensure the Report is grouping by a formula field based on record Last Activity
When Salesforce syncs a Task from from SF to Outlook it populates the Due date however if the due date is blank it seems to be populating it with the value 1/1/4501. This value then pulls into the Formula field and skews the Report/Dashboard results to the point it causes the above behavior.
The current work around is to Identify any Tasks with erroneous dates and ensure they are updated or their due date is removed.
Is it Fixed?
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.