Related Recipients in email drafts are not displayed in EmailMessage detail record
Last updated 2016-07-28 ·Reference W-2475878 ·Reported By 0 users
In case feed / Email Publisher, a user can create an email, populate To/Cc/Bcc recipients with contacts and users, and then save the email. This creates an EmailMessage record with the status marked as "Draft". However, the email addresses of the related recipients in To/Cc/Bcc are not displayed in the EmailMessage object. Only email addresses of those that are NOT contacts or users are displayed in the EmailMessage detail page.
- enable case feed, enable email draft, and ensure you have a few contacts with email addresses defined.
- Update the case detail page layout to include Emails as a related list.
- Create a case, and using the case feed, create an email, specify the To/Cc/Bcc recipients with different contacts/users, and email addresses that do not exist in the system
- Save the email in the email publisher.
No workaround found at this moment.
Reported By (0)
Is it Fixed?
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