Assigning articles for translation in 2 or more languages simultaneously/exporting results in blank src attributes for images contained in RTA fields
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Assigning articles for translation in 2 or more languages simultaneously/exporting results in blank src attributes for images contained in RTA fields

Data Export , Knowledge

Last updated 2015-09-03 ·Reference W-2461795 ·Reported By 1 users

Fixed - Spring '15

When assigning articles for translation to 2+ languages and then exporting them via the Export Articles for Translation tool, the resulting zip file's .htm file for rich text areas (RTA) fields containing images does not properly maintain the src attribute within the image's HTML.

This may cause images contained in RTA fields fields to break upon importing translations due to the HTML (src= attribute) for the image not properly pointing to the location of the image file.

1. Create and publish an article with an image contained in a Rich Text Area (RTA) field.
2. Submit the article for translation selecting at least 2 or more languages and assign the translations to a queue
3. Export the articles from Setup, Data Management | Export Articles for Translation
4. Select the queue that you assigned the translations to: Export | All Articles | Next
5. Select to assign to a user and keep default export selections | Export now
6. Download the resulting zip file
7. Open the .htm file that was created for the RTA field containing the image.

Expected Results: The html for the RTA field should point to the location of the image via its src attribute.
Ex. <img alt="User-added image" height="343" src="rtafield_1.png" width="500">

Actual Results: When two or more languages are selected the src attribute is blank and does not properly point to the location of the image.
Ex. <img alt="User-added image" height="343" src="" width="500">

None at this time outside of assigning/exporting articles for translation in one language at a time or manually fixing the src= attribute in the RTA field's .htm file to properly point to the location of the image file.

Reported By (1)

Is it Fixed?

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