Adding a filter to a custom report type on articles may cause the report to Gack
Last updated 2015-09-03 ·Reference W-2461607 ·Reported By 2 users
if you have a customer report type on articles, and you add a specific filter (filtering on the rejecting contributors name) the report may cause an error.
The error you will receive will appear as follows:
Error ID: 186205333-354201 (759830735)
1. Create a custom report Type on articles
2. Create a report using this report type
3. Add a standard filter eg:on the rejecting contributors name
4. After adding the filter click ok
You may receive an error at this point: 'Server connection lost. Check the status at http://trust.salesforce.com. Once connection is reestablished, click Run Report to see your results.'
5. Alternatively click run report
You will receive an error at this point
Where possible use a standard report type.
Alternatively, you can set you report as a summary report and group by the rejecting contributor to further analyse your report.
Is it Fixed?
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