When closing a Case record the cursor focus can shift in certain cases.
Last updated 2015-09-03 ·Reference W-2408914 ·Reported By 5 users
In certain cases, typically when visualforce pages are present in another frame the cursor focus can shift when closing a Case record. It will appear to be in a field on the case detail page but, may shift to other areas like the Knowledge sidebar or other elements like the highlight panel.
1. Enable the knowledge one sidebar for your cases, this does not occur in the older knowledge sidebar. Also make sure Case Feeds is not enabled.
2. Close the with a field required on the closed case page layout left blank.
3. The cursor should appear to be in the required field but, when you start typing the search area in the knowledge sidebar will start populating instead.
Click back into the desired field. Enabling Case Feeds may be an option as it does not appear to occur there. Enabling the older knowledge sidebar will also work as well.
Is it Fixed?
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