Visual Flow Text Templates: Rich Text Formatting Exposes HTML Code (Working as Designed)
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Visual Flow Text Templates: Rich Text Formatting Exposes HTML Code (Working as Designed)

Flow , Winter 15

Last updated 2016-12-08 ·Reference W-2417471 ·Reported By 108 users

No Fix - Summer '16

In the Flow Designer, when formatting a Text Template with Rich Text, HTML markup becomes exposed as part of the template's value.

- Actual Result
The email you receive is a text email, which exposes HTML code.

- Expected Result.
You should receive a properly-formatted HTML email.

1. Create a flow

2. Create "Variable"
- Name: EmailAddress
- Data Type: Text
- Default value: your email address

3. Create "Text Template":
- Name: EmailBody
- Click "Rich Text" Button, add some texts. i.e. "abc"

4. Create "Send Email" Static Actions
- Name: SendEmail
- Body: {!EmailBody}
- Subject: {!EmailAddress}
- Email Address (comma-separated): {!EmailAddress}

5. Save the flow, Run it.

6. Check your email and note HTML code, such as:
<SPAN ALIGN="LEFT"><FONT FACE="Arial" STYLE="font-size:12px" COLOR="#000000" LETTERSPACING="0" KERNING="0">abc</FONT></SPAN>

Use text email.

Please note that this has been considered a feature request, not a bug. It's currently working as designed. We only support text email.

FINAL UPDATE: Documentation has been updated to reflect that, when using the Flow Send Email Element, the emails are treated as plain text and that HTML formatting isn't respected. This is the expected behavior, now it's documented here:

Reported By (108)

Jerome Woods Sam Veihmeyer Amanda Lyons Megan Moody Martijn Stokhof José David Cordón Peregrina Lori Manley Vishnu Prasad Dan Grossberg Shellene McKendrick Ryan Petersen Ryan Valle Paul Fox Ben Whatton James Radcliffe Jaron Curtsinger Patrick Sullivan Lyndsay Neer Devin Ingersoll Vincent Barrow Kara Allen Rachel Mosakowski Alan Mascarenhas Susan Peterson Heidi Fry Kim Snipes Xavier DEFOSSEZ Cody Sanders Cheryl King Alex Roth Marie-Dominique Orange Jodi Jenkins Rick Frias Alex Quinn Kiran Patil Marie Orange Anna Calcagno Debbie Schoeppel Jeremy Kicklighter Glenn Balmonte Scott McFarlane Rushabh Sheth Scott Johnson Grégory Lejeune Ashley Sisti Nolan Gee Matthew Souther Nicholas Zuaro Hwan Shyan Lim Wei Keong Khoo Gerrit Straughter Jan Bennett Nigel Fisher Sriharsha Thammishetty Kathleen Siemonsma Michael White Christopher Bruce ARUN KUMAR ANALA Jennifer W. Lee Kothai Sengodan John Flint Gorav Seth Robin Somerville James Allen Brian Pitts Peter Stockemer RelationEdge Admin Justin Hooper Swaliha Shaik Jennifer Good Mike Pothier Kuldeep Apradh Mike Brown Mike Brown Sue Schmiechen Sue Schmiechen James Thibeaux Peter Ikladious SS SS Rafi Bin-Nun IW Frank Verrill Corvisa Support Jim Rae Administrador Comercial Nacional - Colombia Ann Runstadler Matthew Heaford Duncan Farquharson Banzai Admin Michael Helland Rakesh Gupta Bryan Lucas Nick Dubernard Chester See Jan Farrell Claudia Rosario Brian Knezek Ian Sidle Kelley Bevans Bryan Heidenreich Doug Ayers Benjamin Massenburg John Braun Justin Midyet Andrew Strandberg John Stevens Stephen Nicol Diane Carroll Jessica Boardman

Is it Fixed?

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