Internal server error when modifying a package license in LMA
Last updated 2015-09-03 ·Reference W-2315657 ·Reported By 1 users
Some partners may experience an internal server error when modifying a package license in their LMO.
The error id mostly is xxxxxxxxxxxx-yyyyy(15661003640).
This is because the subscriber has uninstalled the package, but the license was not updated by LMA to "uninstalled" status.
1. In a LMO org, modify a license and save
2. Internal server error may occur.
3. Log a case to support, and they will find the error is:
INACTIVE_OWNER_OR_USER: owner or user is inactive. Org Id:00Dorgid User Id:0055userid
Delete the license since it is not an active license record which should not be modified.
Or create a custom field to track the uninstalled status of such license until the issue is fixed.
Reported By (1)
Is it Fixed?
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