Duplicate case team entry error on deploy of case assignment rules
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Known Issues · In Review

Duplicate case team entry error on deploy of case assignment rules

Change Sets

Last updated 14 days ago ·Reference W-2757886 ·Reported By 81 users

In Review

Summary
Some customers have observed that they encounter the following error when deploying case assignment rules in their target org.

“Duplicate case team entry for XXXXX”

XXXXX here is the name of the Predefined Case Team on the case assignment rule being deployed.

Repro
Source org:
1. Go to Setup | Customize | Cases | Case Teams , Create a case team
2. Go to Setup | Customize | Cases | Assignment Rules
3. Create an Assignment rule and add a predefined case team you created in step 1
4. Create an outbound change set and add the assignment rule>Upload

Target org:
1. Go to Outbound Change sets
2. Deploy the change set you created in step 4 (source org)
3. Notice you get the error.

Workaround
The quick solution is to remove the predefined case team on each rule that may have one added.

To do this go to the source org, click Edit next to the rule entry. In "Step 4: Optionally, select predefined case teams to add to the case", remove all case teams that may have been added. This has to be done in every rule entry of the assignment rule.

Once removed, create a new outbound change set and upload to the destination org.

Link to Article - https://help.salesforce.com/apex/HTViewSolution?urlname=Change-Set-Error-Duplicate-case-team-entry-for-case-team-name&language=en_US

Reported By (81)

JP Horton Matt Metzinger Emily Knox Ventzislav Iankoulov Tom Braditz Santhosh K Shivalingappa Arleen Hammond Katie Masterson Alex Schach Sahil Bansal Murphy Hosford Colleen Higgins Drew Snyder Carlos Fusco Jędrzej Szeląg Suramya Dubey Lindsey Hogan Nithin Channigaraya Kotagudda Jochen Clemens Pushpa Mandyam Silvio Bruckmann André Roesner Desarae McColley User Admin 6 Jessie Stever Ádám Elek Thomas Nieman David Speck Kyoko Ikemoto Jeremy Henson Admin GizemFrit Melissa Bunch Bryan Butler Anthony B Jorge Ortega Traverso Mr. Jenkins Leandro Valdes Viera Ryan Dinesman Janet Grant David Wright Tracy Ritter Umesh Shinde Anton Rybkin Roy Lloyd Kel Woodbury Patty Chau Brian Cameron Kevin Peters Mahesh Adi Richard Ostroske Vince Carr Vroni Mylle Shahiruni Wahida Che Saidi Frisine Heyvaert Ian Burleigh Majd Chemaou Cheryl King Scott Zellin Susan Howard Men Mee How Mohammad Ghouse Azwanti Zuber Kenny Chong Fenny Chai Krittanat Pacharanoraset Andrew Naples Jon Casey Dylan Gerow Mike Hoogervorst Diego Carbonetti Matthew Lamb JW JW Richard DiNardo Elzbieta Kasprzyk Will Tsoi Francisco Riccomagno Christian Warden Kevin Strange Juergen Schneider Pedro Velasco Keith Weinheimer

Is it Fixed?

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