User Profiles and Permission Sets related to Pardot licensed orgs were modified by Salesforce
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User Profiles and Permission Sets related to Pardot licensed orgs were modified by Salesforce


Last updated 2022-10-04 ·Reference W-6156078 ·Reported By 1000 users


For the latest information on this issue, please read our root cause update:

What’s the issue?

On May 17, 2019, Salesforce blocked access to certain instances after an incident involving broader permissions being applied to users within Salesforce orgs that have -- or previously had -- Pardot. As of May 18, 2019, access for users with a System Administrator profile has been restored to customers affected by the database script issue, and full access has been restored to customers unaffected by the database script issue.

NOTE: Only users within an impacted org could have been granted additional permissions for data within that org. To remedy those permissions, Salesforce blocked access by temporarily reducing permissions on instances and customer orgs, causing the disruption.

What was the impact?

While this issue only impacted customers that use the Pardot service or previously used the Pardot service, to protect our customers, Salesforce blocked access to all instances that contain affected orgs.

How did Salesforce respond?

Salesforce initially blocked access to all instances that contained affected customer orgs. Once we were able to isolate the affected orgs, we restored access to non-affected customer orgs. As of May 18, 2019, access for users with a System Administrator profile has been restored to affected customer orgs. We continue to work to restore permissions for affected orgs to where they were prior to this issue.

What actions can I take now?

Now that we have restored administrator access to all affected orgs, please see the workaround section for details on how to restore your profiles and user permissions

Not Applicable

Can I restore my profiles and user permissions?

Two options exist to restore production profiles and permissions from a Sandbox Copy

Option 1: Sandbox containing production profiles and permission sets exists

- To determine if your Sandbox Copy contains a valid backup of the data, check the Profiles and Permission Sets in Setup under “Administration/Users”.

- If your non-admin profiles are configured such that all of the “Standard Object Permissions” (Read, Create, Edit, Delete) are unchecked, then the sandbox org was impacted and is not a valid source for recovery.

- Object permissions may be deployed from Sandbox to Production orgs.

Please see the documentation links below for details.

Change Set Documentation:

Ant Migration Tool Documentation:


- The Sandbox configuration may be outdated and not identical to the production org before the incident. Carefully review these settings before deploying them to production. We recommend testing with a subset of profile and permission sets before migrating all en masse.

- Profile metadata for object permissions require the associated object and dependent components to be included in the same deployment for change sets. Since it is not possible to include standard objects as components in change sets, deploying profiles to reset object access is not advisable and will not work for standard objects.

Admins may deploy permission sets without including related object metadata as components in a change set to reset permission set object access.

​​​​​​​If deploying profiles, it is recommended to leverage the Metadata API and supported client tool such as the Ant Migration Tool or IDE.

Option 2: Sandbox containing production profiles and permission sets does not exist

If a Sandbox containing production profiles and permission sets does not exist and there is an organizational need for you to restore, Admins can manually modify Profile and Permission Set configurations to grant appropriate access to their users.

Edit Profiles Documentation:

Permission Sets Documentation:

I'm an Admin experiencing errors logging into my org. What should I do?

- If you are unable to log into your Salesforce org as a user with a System Administrator profile, please contact Salesforce for help resolving this issue.

How do I modify permissions or profiles that are uneditable?

- Admins of affected orgs are able to modify Custom Profiles and Permission Sets only.
Salesforce is working on restoring edit capabilities for Standard Profiles and Permission Sets.

As a Field Service Lightning (FSL) administrator, how can I update the Permission Sets that it requires?

- Please see the following document for instructions on how to update Field Service Lightning Permission Sets:

When I try to edit a Custom Profile, I receive an error message about dependencies. What should I do?

These dependency errors can be resolved by identifying the permission depended upon, and toggling it off and then back on in the Profile.

NOTE: Please make sure you want the designated permission enabled. These error messages are expected when the required permission is not enabled for the user.

1. Go to the Setup tree and click on the "User Management Settings" node under the "Manage Users" sections, and turn off the "Enhanced Profile User Interface".

2. Edit the Custom Profile and click OFF and ON for every user permission that is resulting in an error.

- For example, if you see the error "Permission Manage Cases depends on permission(s): Create Cases, Delete Cases, Edit Cases, Read Cases" then click OFF AND ON for the user permission "Manage Cases."

When I try to edit a Custom Permission Set, I receive an error message about dependencies. What should I do?

These dependency errors can be resolved by identifying the permission depended upon, and toggling it off and then back on in the Permission Set.

NOTE: Please make sure you want the designated permission enabled. These error messages are expected when the required permission is not enabled for the user.

1. Go to the Setup tree and click on the "User Management Settings" node under the "Manage Users" sections, and turn off the "Enhanced Profile User Interface"

2. Using the API/Workbench, turn off the affected user permissions identified in the dependency errors, in one API call. This will be on the PermissionSet object.

3. Go to Setup, edit the Custom Permission Set, turn on the same user permissions disabled in step 2.This will set the dependent object permissions.

- For example, if you see the user permissions dependencies error, "Permission Manage Cases depends on permission(s): Create Cases, Delete Cases, Edit Cases, Read Cases" then take the following steps to toggle the "Manage Cases" permission:

-- Using the API/Workbench, update the Permission Set record to turn off this permission: PermissionsManageCases.
-- Using Setup in the browser, edit the Permission Set to turn on "Manage Cases."

Reported By (1000)

Jeremiah Dohn Algon Korah Melanie Rahman debate org sangmook kim Valter Podmanicki Junior Jennifer Ross Michelle Magsarili Federico Ok Admin EZCLONE Jean baptiste de la sauniere Aviral Agrawal Symon Shim FileCloud Sales Diane Wille Gopi Pajjuru Joe Zant Casey E. A. Dee Surico Soraia Hassam Deployment User Peter Elliott Julia Coetzee Daniel Wu Steve Pedaline Ronnie Thomas Phuong Nguyen Susan Nordquist Gina Cockrum Paul Apollo Allison Wong Karen Spiegelberg Chuck Gamble Joe Pellicano 彩香 佐藤 Tricia Farris Rafael Rangel Tyler Iams Brian Nguyen Krista Adams Christopher Jackson Arthur Hillenaar Stefan Obst Andrew Maly Jaime Kade Rachel Hands Henry Hung Emilee Crocker Ben Lehman Lisa Newhouse Luke Stokes Rita DiFonzo Alain Boninn Kei Sasamoto Jing Cui Jaime Davenport Aaron Wall Gene Bradley Ben Gomilla Kayla Perron Lindsey Barlow Exploitation Dev Sebastian Hoeldtke Bonita Elevario Marcela Bataglia Janet Schroedl Roy Brooks Dustin Berry Jenell Powell Brett Schwasinger Paul Hunter Alan Cole Laura Leighton Florine CLEMENT Joe Edens Matt Hanagan Jenny Humphreys Dennis Chiu Andrea Cooper Alex Moffat Jean Friedline Joe Stolz Kimberly Liberty Aine Johnson Glen de Marcos Premier Admin Adrián Mercado Vargas Eva DeLorio 34ARACELI TORRES VILLARREAL ServiceMaster Vancouver Kim Assal Shea Lyons Valli Babu Charlie Garcia Jeffrey Malin Jake Lavender Alpesh Sethia Jessica Thompson George Dimopoulos Donna Tremmel Administrador Fandeli Andrew Debus Elizabeth Gordon Jon Neustedter Jennifer La Porta Ashley Klein Maité Granseigne Flint Chandler Amanda Griffiths Mathew Alexander Ateeq Rehman Sushanta Karan Darren Garside Pirkka Kaijanen another account Darshan Dedhia Jason Kisling Mary Joyce Pillai Lindsay Greenstone 聡一郎 志村 JF Quibod Anel Malabanan Joel Richards Katie Gaita Matt Freedman Shadi Abuid Leandro Valdes Viera Nathanael Padgett Dinorah Roggero Kristine Kiernan Cory Cowgill Hossein Moshfeghian Spencer Packer Eric Richardson Paula Elliott Jennifer Spahn SI Admins Joe Tamargo Chris Hoffman Michael Torchedlo Nicholas Chen Pavan Khapre Olga Loza Harish Chandra Vince Nguyen (AMZN Desk) Jenny Berg Tyler Cooper Emily Cobb Edie Harrison API Dev Melissa Tividad Marites Lanticse Kaitlyn Vigue Michelle Beaudry Mike Anderson Duncan McGovern Kim McClure Remy d'Arras Samantha Carroll Anne Marshall Evelyn Tomer Jon Smith Cory Payne Elana Cipin Raphael Fraga Moriah Gonzalez Anna Thai Teri Pahon Binoy Sivan Linda Jenkins Kent Chung Tim Thorp ITS Administrator Monica Sutcliffe Andrew Kamuf Jab H Kearson Farishon Heidi Hopkins Shyli Alva Bart van Ruiten Natalya Murphy Sathees Balashanmugam Anthony Scannicchio Jennifer Fiocca Char Carson Chris Unger Guylaine Gauthier Mark Chase Lori Ashley Frédéric Vallery-Radot Pablo Lozon Lopez Penny Cooper Dominic Lajoie Jack Regan Arun Kurumathu Antonio Higueras Gordo Ramakrishna Reddy Mike Martin Meighan Brodkey Todd Barry George Woods Arunkumar Tharanichelvan Michele Lougheed Sugirtha Manohar Matt Blight Tim Flint Robert Robinson Emily James Michael Slawnik Rokt Calendar Admin Dakota Duff Courtney Church-Fasula Prag Ravichandran Kamalaveni Miranda Hall Emmie DeFusco Ben Smith Mark Bodde Brad Endres Joanna Iturbe Susan Imperato Elizabeth Luke Monica Anderson Nicole Staroscik Tonya Kraan Francisco Riccomagno Sam Laird Kerry Gibson Reese Rogers Kavyareddy Voruganti Denise Tucker Shawn Padua Greg Kirchdorfer Sandi Nuss Zellner Rachel Rodriguez Krishna Narne Anila Khwaja Kelly Krumreich CRM Science Robert Edwards Megan Robeson David Calvert Holly Elwess Ken Taylor Judi Desorcie Jayasri Ranganathan Zach Felten Tom Nepa Suzan O'Leary IT User Jessica Higgason Kate Campbell Amanda Sukhoo Mark Stieg Al Tejwani Russell Gossen Esau Sanchez Justin Smith Kavitha Devisetti Sydney Treppa Josh Kohl Tammy Jackson Jimmy Bria Jason Hardesty Debra Margagnoni Allyson Lower Brandon Foster Matthew Casciano Jorge Mimica Sharon Hopkins Chris Feldhacker Lauren George Leon Aghazarian Eric Chan Leon Aghazarian Suresh Sundar Amanda Lee Megan Gallagher Ashley Bruno Michael Rihm Becca Lentz Mete Kural Keith Ayers Evan McDaniel Aastha Saxena Tim Huegerich Sandeep Kakani Kathryn Castle Keith Poulos Marissa Calogero Giorgi Gelovani Andy Nill Kou Xiong Rob Mitchell-Crossley David Liu Scott Sackville Libby Snow Brian Oconnell Brian Oconnell Kayle DuBeshter John Vargo Ben Hall Tyler Stump Greer Banks Murgendra Katti Marina Shuman Julie Nunns Joelle Patten Prashant Patel Rob Lofaro Amy Jacobson Hanna Sandoval Nicole Soer Brian Swafford Anabel Angulo Service Marketing ACTIS Courtney Welbon Jeremy Wilbert Jacob Azia Bruno Rosati Violet Tveit Arabelle Lacorte Annie Cardoso Sandeep Gadhiraju Rebecca Ackerman Debra Love Aana Wilson Mary Armstrong Lisa Foster J Solutions Alex Carls Dane Nightingale Miki Nagikawa Reid Roemmich Craig Fuller Ben Prozinski Sonia Genesse Karisa Booth Litify Services Natasha Fischmer Kelly Montifar Nick Hutchens Michael Leonard Colby Juarez Sue Irvine Peter Lyons Kenneth Theriot George Sowards Terry Crady Ben Brody Brandon Woodcook John Mark Hulsey Juan Marquez Toni Boss - CHC CRM Tom Scully Sudha Kumari Victor Moreno Justin Porter Xuanru Zhou Teja Chaithanya Ed MacIntosh Richard Young Lakshan Weeraratne Jesse Fisch Team Ascend Christopher Hickman Brittany Funk Sameer Vitvekar Nathan Carlton Audrey McGraw Alison Souza Lisa Hart Caren Lynne Beltran Bill Lester Fraud and Funding Team Janet Handy Mitchell Campbell Terraell Hazlett Joel Foucher Leonardo Geraldo Brent Gossett Paul Garza Marsha Haffner Kyle Dixon Janis York Lindsey Hanson Derek Brost Linh Tran Catherine Ong Benjamin Harris Jenny Van Rees Heather Cave Jarvis Jackson Phoenix Harris Christopher Barrett Service Centre Admin April Keenan Missy Oclon Stacy Jewell Larry Hill Bradley Rice Diana Barnes Bob Phelps Annie Waddill Susan DeFazio Guilherme Miranda Rashad Saeed Subhash Kumar Rob Andrzejewski KB HVACi Marka Grimes Jessica Grady Mark Wittwer Kate Bischoff Mike Martin Ajay Verma Nana Gregg Jeffrey Markussen Hailey Farah Matt Wiesenberg Mitch Lynch Jérôme Pijpers Nicholas Barton Brian Dyer Jorge Humberto Montaña Duque Nikki Babcock Greg Mitchell Marie Wentzel Luke Demers Tamal Chakraborti Bob Greene Andrew Cook Stephen Forbes Bonnie Bailey Omar Rodriguez Jeanette Boyle Jake Jacobsen Geoff Alvarez Manasa Papishetty System Administrator Brian Hendricks Kevin Lynch April Belso Ryan Decker Dan Barker Beth Strella Armando Psalms Azurin Mike Smith Peter Young Brian Stoiber Nate Schaufler Shelley Rom Sean Adair Lauren Gallo Sarah DiGiovine Karen Schumacher Mark Smith Greg Radziszewski Admin Cross Peak Sean Russell Ryan Baker Jaclyn Jimison Peter Knolle Matt Miller Gustavo Leal Russ Benhardt Shannon Mooney Andrew Carlson Scott Kaszyk Zain Ul Islam Marc Will Cory Rosenwald Kevin Crews Stuart Holt Ashley Jones Bill Rowe Felipe Inacio Lindivania Jesus Jessica Lana Girbson Bijou Adam Swinehart Jon Santos Jeff Karlsson Mauricio Copetti Stacey Cogswell Chris Sears Asit Mishra Laurie Ziesemer - Meissner Simran Suri Josh Smyth Diana Martin Rory O'Neill Lori Zajac Fabrice Cathala Kimmy Javier Alastair Dutton Craig Maxwell Jay Alano Brian Adkins Zeeshan Ahmed Rocco Sorrentino si MALAKOFF Simon Alexander Shauryanaditya Singh Natalie Jennings Administrateur CRM Jen Smith Yogesh Potdar Aleem Mohammed Krzysztof Ostrowski Andrew Mannering Oscar LOPEZ CANO Sudhakar Babu Pallam Benjamin Cachon Bernd Steinhauer Dan Underwood Soline Bagnariol pandu gola Antoine BROSSAULT Satrughan Mahato Miguel Fenoglio Rodrigo Castro Rangel Courtney Almond Andreea Deliu Jorg Gempe Nazia Pathan Chris Louder Capgemini SMARTTeam David Perry Robert Kaleinek Hellas NetU Vignesh Rajendran Beate Nast Michel Mertens Mateusz Jakóbik Monina Maturan Štěpán Víteček Yann Seddik Richard Pomeroy Pierre Boivin Pradheepan Kirubanandan Jack Pearson Jan Malcharek Zsolt Szolcsanyi Ben Taylor Nancy Pham Evert-Jan Driesen Ross Crooke Vincent de Ligny Patrick Claret Jean-Michel BARASZ Zoom Integrator Pari Mørk Thomas Lütke Siestrup Robin De Bondt Shirley Qu Przemyslaw Bok Carla STROOP BAMBURY George-Alexandru Andrei Livia Van den Bossche Vikash Kumar Mandal Subrina Shriram Matt Blight Maud Frommhold Bogdan Damian Eric Bournay Tamaki Sato Rajesh Valiya XCD Support Kari Leppänen Stacie Petersen Megan Thomas Payal Mittal Tarun Arora Imranbhai Patel Jon Cline Justin Hanley Pam Lehrke Francesca Metallo Corey Snow Jodi Wagner Troy Schildan GA Admin Bryan Murphy Ed Tisdale Bailey Rudd Beth Koehl Tracy Smith Andre Allen Crissy Koger Leigh Smyth Kazuhiro Imaki Priya Davidson ami-j Ray Corinne Flores Badri Nath Jason Robbie Mike Rethage Daniel Quigley 友理 福士 Gareth Hernandez Hunter Kim Chris Gooding Hiroaki Katori Rob Baker Mark Wiseley Anna Lehmann Carrie Anderson Gary Singh Jonathan Floyd Emily Telford Dan Donin Cheana Samrith Chan Kim Joe Martinez Mark Cohen Keith Arnold Ross Pennington Rebecca Glasser Zach Saunders Luis Laborda Brian Akselrad Erin Fink Admin User Johnny Davis Christine Danas Fred Akpala Lucy Mead David Limiero Kate Kujawa Erik Van Asch John Paul Dantanus John Henry Bruno Boutantin Kim Green Andy Johnson Gina Rusan David Krueger Mandi Derbis Janna McNeil Justin Rogers Mayumi Hayasaka Zeb Payne Sara Chieco Craig Rosenbaum Chris Auger Ivan Flores Release Management David Benoit Shaun Draycott Neal Gelderman Master Admin Anurag Joshi Sushanth Kallem Michał Linowski Ed Foss Dean De-Viell Bernd Wölfel Rachel Huntington Michael Bobee Eric Techo Ryan Strittmatter Debra Shoup Lexie Mallow Stephane Houle Trace Gillespie Craig Donisthorpe Francisco Cuevas Ashley Perona Jiří Mach Kyle Blanchard Nicole Lang Laurent Beaubier James Stinson Mike Schuster Saket K Billie-Lynne Fife Esti Gershonowitz Sandhya Katta Lance Nguyen Julia Galletto Rachel Kjos Michael Guse Eric Swinehart Alex Rademeyer Vamsi Krishna Rytec Administrator - Wendy Zangl Laurie Tobias Francis Flores Zach Ackerman Eric Magnuson pankul gupta Jeffrey Mirenda Donna Heyvaert Michelle Stolting Laura Rodbro Eric Bertucat Sam Davyson Tony Kayyali Jürgen Ensinger Amy Collins Brian Kodai Katy Roberts Heather TH McLemore Hussam Fawzy Brian Fluckiger Elise Franchi Kristen Putikka Jonathan Pace Narayanan Lakshmanan Kevin Hart Serenity McCaw Angela Dalle-Molle Lynn Lund Sowmya Vutukuru Ann Beattie Julien Le Dantec Sam George Theodore Salgado Shell Black Daniel Byrne Marc-Adrien Paris Conner Leo Kevin Moore Louisa Barrett Christian Haller Kostadin Tomov Annette Higgins Onttu Lindeman Jennifer Borkovich Geert De houwer Christopher Mulcahy Kalyan Lanka Jonas Winberg Johanna Ciezczak Josh Kerber Ankur Arora Anawat (Ice) Tarr Susan Kolb joe bradley Raj Salvi Christopher Baloloy Ashlee Adams Amanda Sepe Meera Raman Jay Sallafranque Mike Woolfrey Tony Ward Ryan Lewis Lakshminarayana Medikonda Tsvetan Georgiev John Marketing HCI Salesforce Admin Central SupportQA Deb Papay Geoff Vincelette Varun Chaddha Ian Richardson Santosh Kumar William Bixby Jordan Arvin Greg Poirier Kristen Santomauro Josh Hanger Jim Wood Brenda Allamong Jeroen Naafs Bill Button SFDC Prod Support Raj Patel Arne van Veen James L Sean-Work Willis Eric van Horssen Nicolas MAUREL Simone Magnoni it admin PGS BC-data Cloud Concept Adam Palmer Rocco Sorrentino Romain Bablot Dennis Poole Georgina Seal Paras Bhatt Sweety Dongre Wim van Strien Chun Wei Lee Jhomann Carreon Jamie Saward Bharath Samanthula Madelene Wärja Elad Oz Rahul Jagadale Nicola Mele Cooper Dinning Ilya Popov Koby Mizrahy Bernd Steinhauer Aaron Goldblatt Jodi Roark Sonal Gupta Joanna Esguerra Karen Stock SREERAM KANTAMANI Matt Kurtz Maurice Provo Michael Wray Mike Kiffel Tim Blischke Rajiv Kolluru Kim Noceda Salesforce Administrator Christine Miller Camron Shahmirzadi Sean Allen Bill Beauchene Bobby Capulong Lonnie Barish Ken Milhous Jen Bowen Meredith Long Jean-Philippe Bertrand David Noble Amy Crouch Sarana Sabbi Sumanth Vankadara Jagannatha Reddy Kathy Vanucie Steve Brooke Andres Baesso Domenick Verga Anabel Kiely Mike Olson Salesforce Administrator Jonathan Babbitt Golnaz Haghnegahdar J M Cristian Diaz Vicki Harrell C Casey Dinesh Annapareddy Omer Paz Chris Chahinian Krista Santucci Sridhar Radhakrishnan Jeff Lup Will Bowen Jeff Sullivan Scott Goley Samantha Basuk Michael Duplessis David Sarbello Matt Deichler Alicia Griffith Jordan Tucker Sean Sarder Steve May Shakh Alam Yuki Taka Heather Creel Chris Chin Lakshman Bugude Lakshman Bugude Aleksandra Radovanovic Saulo Rodrigues Ashley Hayes OnePlace Support Steve Powell Thomas Nieman Lisa Trachsel Karthik P Bart Rodenbaugh James Browne Michael Mattiaccio Vertex Admin Stephanie Roberts Moon Vijay Sharma Riley Olson Tyson Parody Claudia Vickery Heather Hanson Matt Baker Kumar Saxena James Dove AERO EFRONTECH Andy Sackley Kendra Kaiser Chris Deroba Carly Mandel Cody L. 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