Summer '21 Patch 13.0
Trailblazer Community

Known Issues · Releases · Summer '21 Patch 13.0

Einstein Case Classification enablement may not complete with an endless loading icon

Einstein Analytics - Templated Apps

When attempting to enable Einstein Case Classification in an org with more than 500 entities the loading icon may spin endlessly and the enablement does not complete.

Fixed - Summer '21 Patch 13.0 ·Reported By 3 ·Updated 2022-10-04

Einstein Recommendation Builder cannot be disabled from Setup page

Einstein Platform Services

Einstein Recommendation Builder cannot be disabled from Setup page after it is enabled. You can toggle the button to off, but when you refresh the page, it still shows that the feature is on. The issue was only visible when there was no recommendation in the setup page.

Fixed - Summer '21 Patch 13.0 ·Reported By 0 ·Updated 2022-08-08

Tableau CRM - Image widgets, text and number widget background colors are not included when printing dashboards

Einstein Analytics - Dashboards/Lenses

When printing a Tableau CRM dashboard, the following will not render: 1. Image widgets 2. Text widget background colors 3. Number widget background colors

Fixed - Summer '21 Patch 13.0 ·Reported By 15 ·Updated 2022-02-10

Tableau CRM - Dashboards and Lenses fail to render when projecting Unique of a dimension with conditional formatting applied

Einstein Analytics - Dashboards/Lenses , Summer 21

A known issue is causing lenses and dashboards to fail to render if they include a query that projects "Unique of [dimension]" and the dimension has conditional formatting defined. This manifests in several ways: The browser window may display a solid light blue background and nothing else. A minified...

Fixed - Summer '21 Patch 13.0 ·Reported By 10 ·Updated 2022-02-10

Einstein Discovery - "Unable to show predictions" on prediction examinations

Einstein Discovery

An "Unable to show predictions" error message is appearing on prediction examinations in Einstein Discovery when available fields from the source dataset are not used as variables in the Story.

Fixed - Summer '21 Patch 13.0 ·Reported By 8 ·Updated 2022-02-10

Tableau CRM - Waterfall charts fail to render/update when bar grouping includes date_Quarter

Einstein Analytics - Dashboards/Lenses

A known issue is preventing waterfall charts from updating or properly rendering if their bar grouping involves a date_Quarter field. This impacts "Quarter" and "Year-Quarter" date structures. You may receive an error like the following, or the chart may go blank or fail to change: Error: Invalid...

Fixed - Summer '21 Patch 13.0 ·Reported By 5 ·Updated 2022-02-10

Users seeing error when viewing Call History in Dialer since Summer '21

Lightning , Summer 21 , High Velocity Sales

In Summer '21 users are seeing an error with error Id ending (1871294090) on Call History panel in Dialer.

Fixed - Summer '21 Patch 13.0 ·Reported By 4 ·Updated 2022-02-10

Getting error when renewing Sales Agreement

Manufacturing Cloud

Customer can't renew Sales Agreement when enablement of Manufacturing Sales license is non in English language

Fixed - Summer '21 Patch 13.0 ·Reported By 3 ·Updated 2022-02-10

Accessibility: Invalid ARIA Attribute “aria-hasdropdown” Value for Theme Navigation Menu Links

Communities , Disability and Product Accessibility

An invalid ARIA attribute name “aria-hasdropdown” has been provided on the top banner navigation menu links (for “More” link). The aria-hasdropdown attribute does not provide any relevant information for the assistive technologies to convey appropriate information to persons with disabilities. User interface...

Fixed - Summer '21 Patch 13.0 ·Reported By 2 ·Updated 2022-02-10

"Period Over Period" in compare table is not selectable in spite of Date grouping with 2 measures

Einstein Analytics - Dashboards/Lenses , Summer 21

The window function, "Period Over Period", in compare table is not selectable on Summer'21 even if there are date grouping and 2 measures.

Fixed - Summer '21 Patch 13.0 ·Reported By 2 ·Updated 2022-02-10

In LEX, Activities Related to Person Account in the Name field as Who are not showing up in Related List

Activities

While creating activity, when we add the person account in the NAME field as a contact then records are not visible in open activities related list. This behavior specifically occurs when Shared Activities are NOT enabled in LEX. However, in Classic, the data is shown as expected. For Example:- Create...

Fixed - Summer '21 Patch 13.0 ·Reported By 1 ·Updated 2022-02-10

Saving an external service in an org with a managed package results in ‘Error encountered while saving External Registration. Please try again later.’

Packaging

This unexpected error can happen when you (1) create a package, (2) make the package managed, and then (3) try to register an external service in an org. Error: ‘Error encountered while saving External Registration. Please try again later.’ The error doesn't happen when you (3) register an external...

Fixed - Summer '21 Patch 13.0 ·Reported By 1 ·Updated 2022-02-10

Printable view button can cause a stack trace error

Service

An Internal server error when clicking 'Printable View' on the case record page in Lightning.

Fixed - Summer '21 Patch 13.0 ·Reported By 1 ·Updated 2022-02-10

Data Prep is not functional when data storage limit is exceeded

Einstein Analytics - Data Integration

When an organization's data storage allotment is exceeded, accessing Data Prep will result in the following error: "Sorry, something went wrong. Please wait a couple of minutes, and then refresh the page."

Fixed - Summer '21 Patch 13.0 ·Reported By 0 ·Updated 2022-02-10

Sort order of Service Territories display in lightning scheduler is not consistent with the distance

Field Service , Summer 21

Sort order of Service Territories display in the scheduler is not maintaining the ascending order of the distances

Fixed - Summer '21 Patch 13.0 ·Reported By 6 ·Updated 2022-02-03

Internal server error received when changing record type label

Sharing

System Admin is unable to rename record type for an object if there is a sharing rule on this object using "RecordType Not Equal to Null" condition.

Fixed - Summer '21 Patch 13.0 ·Reported By 3 ·Updated 2022-02-03

Einstein Recommendation Builder results in Error occurred while fetching Recommendation Configuration for Api Name in sandbox

Service , Einstein Platform Services

Attempting to use Einstein Recommendation Builder in sandboxes may result in the following build error: Error! Error occurred while fetching Recommendation Configuration for Api Name Build_APIName_Here - null

Fixed - Summer '21 Patch 13.0 ·Reported By 0 ·Updated 2021-08-09

Error message when Agent answers the call using CTI Softphone Panel when using Docked/Popped out view

CTI

Agent logs into CTI call center, client calls, agent is answering the call. No search record pops up and shows an error window with message: "This page has an error. You might just need to refresh it. First, would you give us some details? (We're reporting this as error ID: 981032730).

Fixed - Summer '21 Patch 13.0 ·Reported By 41 ·Updated 2021-07-21

Null pointer error thrown from SOQL on MessagingSession AgentMessageCount and EndUserMessageCount without perm

An issue has been identified where the SOQL for AgentMessageCount and EndUserMessageCount fields will result in a component gack if the Access Conversation Entries permission is removed from the user profile accessing these fields. This started in Summer 21, previously the data for these fields would...

Fixed - Summer '21 Patch 13.0 ·Reported By 11 ·Updated 2021-07-20

View Survey Responses action on SurveyResponse errors out with internal server error stack-trace (133327422).

Surveys , Summer 21

View Survey Response action on SurveyResponse record option in the Survey Invitations does not work and errors out with internal server error stack trace (133327422). For any Survey Invitation record be it on the Survey details page or any related contacts related page, there is a "View Response"...

Fixed - Summer '21 Patch 13.0 ·Reported By 59 ·Updated 2021-07-15

CDN Usage Reports not returning data on certain instances

Sites , Communities

CDN Usage Reports or custom report type with Domains as the primary object not returning any CDN usage data on certain instances (ex:na90).

Fixed - Summer '21 Patch 13.0 ·Reported By 4 ·Updated 2021-07-13

My Feed list view filters aren't working as expected

High Velocity Sales

If there are alerts in the Work Queue My Feed that are related to emails that only have BCC recipients, with no recipients in To or CC, the list view filters for My Feed may not work as expected.

Fixed - Summer '21 Patch 13.0 ·Reported By 2 ·Updated 2021-07-13

In community, suggested records at lookup field does not show the proper result when the search term includes whitespace.

Search , Communities

In Communities, when typing the search term at the lookup field, the suggested records will be listed. When the search term includes double-byte whitespace, the suggested record does not show the proper records.

Fixed - Summer '21 Patch 13.0 ·Reported By 3 ·Updated 2021-07-12

Lightning Dialer Logging Call Without Relating to Record

Lightning

When using Lighting Dialer from a custom object's phone field, the Log a Call task is not automatically attached to the record.

Fixed - Summer '21 Patch 13.0 ·Reported By 6 ·Updated 2021-07-08

Error thrown when pressing down arrow using Global Search scoped to Chatter

Search

With Actionable Instant Results enabled, if you click into the Global Search bar and scope the search to Chatter you will receive an error.

Fixed - Summer '21 Patch 13.0 ·Reported By 1 ·Updated 2021-07-06

French language - Entity label is not shown correctly in search box when creating a new record (i.e case)-

Lightning

When using French language, Entity label is not shown correctly in search box when creating a new record

Fixed - Summer '21 Patch 13.0 ·Reported By 1 ·Updated 2021-07-06

RELEASED

Released

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Patch 15.6 FRA12S Winter '23 Patch 15.7 FRA19 Winter '23 Patch 15.7 FRA1 Winter '23 Patch 15.7 FRA11 Winter '23 Patch 15.7 FRA24S Winter '23 Patch 14.6 FRA2S Winter '23 Patch 15.7 FRA32 Winter '23 Patch 15.7 FRA36 Winter '23 Patch 15.7 FRA34 Winter '23 Patch 15.7 FRA4S Winter '23 Patch 15.7 FRA5 Winter '23 Patch 15.7 FRA6S Winter '23 Patch 15.7 FRA7 Winter '23 Patch 15.7 FRA8S Winter '23 Patch 15.7 FRA9 Winter '23 Patch 15.6 GBR1 Winter '23 Patch 15.7 GBR2S Winter '23 Patch 15.7 GBR4S Winter '23 Patch 15.7 IND14S Winter '23 Patch 15.7 IND17 Winter '23 Patch 15.6 IND19 Winter '23 Patch 14.6 IND18S Winter '23 Patch 15.7 IND16S Winter '23 Patch 15.7 IND15 Winter '23 Patch 15.6 IND13 Winter '23 Patch 14.6 IND11 Winter '23 Patch 14.6 IND1 Winter '23 Patch 15.6 IND12S Winter '23 Patch 15.7 IND10S Winter '23 Patch 15.7 IND20S Winter '23 Patch 15.7 IND27 Winter '23 Patch 14.6 IND25 Winter '23 Patch 15.6 IND21 Winter '23 Patch 14.6 IND23 Winter '23 Patch 14.6 IND2S Winter '23 Patch 15.7 IND28S 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Patch 15.6 NA97 Winter '23 Patch 15.6 NA98 Winter '23 Patch 14.6 NA99 Winter '23 Patch 14.6 SGP10 Winter '23 Patch 15.7 SGP1 Winter '23 Patch 15.7 SGP2S Winter '23 Patch 15.7 SGP3 Winter '23 Patch 15.7 SGP4S Winter '23 Patch 15.7 SGP6S Winter '23 Patch 15.7 SGP8S Winter '23 Patch 15.7 SWE1 Winter '23 Patch 15.7 SWE2S Winter '23 Patch 15.7 SWE4S Winter '23 Patch 15.7 UM1 Winter '23 Patch 15.6 UM2 Winter '23 Patch 15.6 UM3 Winter '23 Patch 15.6 UM4 Winter '23 Patch 15.6 UM5 Winter '23 Patch 15.7 UM6 Winter '23 Patch 15.6 UM7 Winter '23 Patch 15.6 UM8 Winter '23 Patch 15.6 UM9 Winter '23 Patch 15.6 USA194S Spring '23 USA13 Winter '23 Patch 15.7 USA198S Spring '23 USA196S Spring '23 USA1 Winter '23 Patch 15.7 USA19 Winter '23 Patch 15.7 USA17 Winter '23 Patch 15.7 USA15 Winter '23 Patch 15.7 USA20S Winter '23 Patch 15.7 USA26 Winter '23 Patch 15.7 USA28S Winter '23 Patch 15.7 USA2S Winter '23 Patch 15.7 USA222S Spring '23 USA220 Winter '23 Patch 15.7 USA22S Winter '23 Patch 15.7 USA3S 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