Known Issues · Releases · Summer '21
Invalid query locator error occurs when iterating child objects in parent-child relationship query result if CLOB fileds are included in the query and there are 200 child records.
Scheduled - Summer '21 ·Reported By 250 ·Updated 3 days ago
When a report filter on a picklist field contains just one value and that value is subsequently renamed or deleted, users will receive a "Picklist value does not exist" error dialog when editing the report in the Lightning report builder. After dismissing the error message, the Fields, Outline/Filters,...
Scheduled - Summer '21 ·Reported By 38 ·Updated Yesterday
With the following Organization Setup/Configuration: - Send Through External Email Services enabled for Office 365 - Email Attachments setting (Setup | Email Administration | Email Attachments): "Include as attachment up to Salesforce email size limit or as links if more" When a user sending...
Scheduled - Summer '21 ·Reported By 42 ·Updated 2 days ago
When a REST call is made for an individual record it retrieves all associated fields on the object. If the query for the fields on the object is to complex they will receive the error: “An unexpected error occurred. Please include this ErrorId if you contact support: 407282875-7779 (-1425720777)” This...
Scheduled - Summer '21 ·Reported By 9 ·Updated Yesterday
Keep Working with Tab-Focused Dialogs not working with Quick Actions on custom object layout
Keep Working with Tab-Focused Dialogs not working with Quick Actions on custom object layout when quick action is overridden with Lightning Component
Scheduled - Summer '21 ·Reported By 8 ·Updated Yesterday
No notification when assigned resource has been removed from service appointment
Resources receive a notification when they are assigned a Service Appointment, but no notification when assigned resource has been removed from service appointment.
Scheduled - Summer '21 ·Reported By 4 ·Updated Today
Internal Server Error -1375613836 in Historical Trending report when a new custom field is added
Operational Analytics - Reports
Internal server error -1375613836 will be displayed for Historical trending report after a custom field is added to the underlying object
Scheduled - Summer '21 ·Reported By 4 ·Updated Yesterday
Standard labels on Opportunity related list not translated when user language is changed to French.
Platform , Platform Encryption
On any new org, simply go to an Opportunity Details page and hover over the associated account. In the French language, you'll see "Etape:" which is apparently incorrect, in French it should have "Etape :", with space.
Scheduled - Summer '21 ·Reported By 4 ·Updated Yesterday
When trying to assign user permissions while creating a user using Flows, while debugging the flow, the flow screen goes blank and all the debug details also vanish. No error is shown.
Scheduled - Summer '21 ·Reported By 3 ·Updated Today
Filtered lookup is returning fewer results when searching using partial search term
Some customers may have observed that end users including admins are seeing fewer search results for their filtered lookups. While to a certain degree this is WAD and documented here - https://help.salesforce.com/articleView?id=search_crowding_considerations.htm&type=5 Enhancements have been made...
Scheduled - Summer '21 ·Reported By 2 ·Updated Yesterday
Customers are reporting that validation rule error messages set to the field level location are not appearing anywhere on the page after drag and drop in the Kanban listview. The modal appears when the validation rule is triggered, but the error message does not display anywhere on the page even...
Scheduled - Summer '21 ·Reported By 1 ·Updated Today
Validation rule fires unexpectedly on Forecast Category
Sales and Marketing , Lightning
When there is a validation rule set for Forecast Category values, it fires inconsistently. For example, the validation Rule is set to run when Forecast Category is 'Omitted'. In inline edit in lightning experience, if you set the stage value this automatically sets the forecast category, but when...
Scheduled - Summer '21 ·Reported By 1 ·Updated Today
Fatal Apex error using List.deepClone() on records returned from SObjectxAccessDecision.getRecords() method
Scheduled - Summer '21 ·Reported By 1 ·Updated Yesterday
Activities , Financial Services Cloud
Loading "spinner" remains indefinitely on screen while saving changes to an existing Task or Event record after making inline edit to the record.
Scheduled - Summer '21 ·Reported By 0 ·Updated Yesterday
Formula fields are not truncated correctly in the Record Banner when the window size is changed
Adding a formula field to the compact layout of an object, and then resizing the window so that the formula field gets truncated, will cause a large gap of whitespace in the Record Banner component within Communities. This does not happen in regular LEX, only in Communities.
Scheduled - Summer '21 ·Reported By 7 ·Updated 2 days ago
Survey sent by Customer Feedback Survey in Support Settings doesn't use the Email Template with Survey link set in the Survey's Default Settings. Survey email is sent using the default email template Custom email templates with Question (and NOT survey link) works fine when the Survey has at least one...
Scheduled - Summer '21 ·Reported By 0 ·Updated Yesterday
When a survey is created and too many questions, answers, or logic definitions are used admins may encounter an error on save stating: We can't save your survey because of an error: null
Scheduled - Summer '21 ·Reported By 0 ·Updated Yesterday
Repeat box unclickable when editing an event
The "Repeat" box on an event is unclickable when editing the event. This happens both: When hovering over the event on the calendar view and clicking Edit When clicking the event on the calendar view and going to the event detail page.
Scheduled - Summer '21 ·Reported By 0 ·Updated Yesterday
When sitemap.xml is automatically created, each page title is evaluated and a corresponding URL for that page gets added to the sitemap.xml. When a page title contains a french character, the corresponding link for that page gets incorrectly terminated at the first occurrence of the french character...
Scheduled - Summer '21 ·Reported By 4 ·Updated 2 days ago
Initial Save of a Named Credential is not redirecting to Auth. Provider login page
With Spring 21, 'Start Authentication Flow on Save' is automatically checked and greyed out however when we save, it does not redirect to the Auth. Provider login page. This works fine in Winter 21(228). - Actual Result While creating a named credential, Start Authentication Flow on Save' is automatically...
Scheduled - Summer '21 ·Reported By 2 ·Updated 2 days ago
Product Request lookup fields not accessible when creating custom button/link
You can see lookup fields for eg. Accounts>, DestinationLocation > when you create a formula field on ProductRequest Object but when you try to create a custom button on ProductRequest Object you won't be able to see these fields in Insert Merge fields.
Scheduled - Summer '21 ·Reported By 0 ·Updated 2 days ago
Test.setCreatedDate() on protected custom Object record results in InvalidParameterValueException
Test.setCreatedDate() in a Test Class results in the following error during Run Test when it is used with a protected visibility on custom Object : System.InvalidParameterValueException: Provide the ID of a test-context sObject as the first parameter for setCreatedDate().
Scheduled - Summer '21 ·Reported By 15 ·Updated 3 days ago
Embedded Service for Web Chat, saves transcripts with agent messages only via iOS
It has been observed that in some instances when a customer tries to save transcripts from Embedded Service web chat, they are presented with a file containing just the agents messages. This is currently only observed via iOS mobile devices. (Android and Desktop, work as expected.) This also only...
Scheduled - Summer '21 ·Reported By 14 ·Updated 3 days ago
ApexTestResult Record not created when a testcase fails with RunningForTooLongException
When executing Apex tests in parallel mode, unit tests sometimes deadlock and fail in multiple ways. Some tests fail with a fairly well-known "unable to obtain exclusive access to this record" message while interacting with normal sObjects ; others fail with a "connection was cancelled here" message...
Scheduled - Summer '21 ·Reported By 49 ·Updated 4 days ago
Internal Server error on clicking "View More" on Chatter: What I follow.
Unable to load "What I Follow" section from Chatter. It is throwing the below error: An internal server error has occurred Error ID: 1248075107-132484 (-953508192).
Scheduled - Summer '21 ·Reported By 1 ·Updated 3 days ago
Accessibility: Topic Headings in Communities Are Incorrectly Encapsulated Within Lists
Communities , Disability and Product Accessibility
Some level-1 headings in communities are incorrectly encapsulated within lists. Assistive technology reads these headings as though they were inside a list, which is not semantically correct in accordance with accessibility best practices.
Scheduled - Summer '21 ·Reported By 1 ·Updated 3 days ago
Activities , Email Clients , Surveys
The inserted Image sent from survey email using email composer in the survey builder doesn't render in the recipient's email and is broken.
Scheduled - Summer '21 ·Reported By 1 ·Updated 3 days ago
Apex Tests that update MessagingEndUser consent status end up persisting data in the org
Record created in test class getting committed to database on MessagingEndUser table while updating "MessagingConsentStatus" field of "MessagingEndUser" test record in the Test Class.
Scheduled - Summer '21 ·Reported By 0 ·Updated 3 days ago
Fails to create trial orgs using private template on an instance different from TSO
When creating an org using private trialforce template on an instance which is different from the TSO, it fails and no error email is sent.
Scheduled - Summer '21 ·Reported By 27 ·Updated 4 days ago
LIMIT_USAGE section for Second-Generation Managed Package (2GP) is not available in debug logs
LIMIT_USAGE section for Second-Generation Managed Package (2GP) is not available in debug logs.
Scheduled - Summer '21 ·Reported By 18 ·Updated 4 days ago
Admin user unable to delete older sandboxes with an insufficient privilege error.
Admin users despite having the proper permissions may encounter an insufficient privileges error when attempting to delete an older sandbox(created around 2017 or earlier).
Scheduled - Summer '21 ·Reported By 8 ·Updated 4 days ago
Org-wide email sender name appears different in activity timeline when an email is sent through SingleEmailMessage vs LEX
Scheduled - Summer '21 ·Reported By 1 ·Updated 4 days ago
Activities , User Interface , Lightning
Hovering over a Holiday from a Calendar in Lightning results in the following error: Looks like there's a problem. INVALID_TYPE: sObject type 'Holiday' is not supported in describeCompactLayouts.
Scheduled - Summer '21 ·Reported By 0 ·Updated 4 days ago
When using entityFieldMapping for the firstName field to a custom field the visitor name won't show up in the Waiting State and also won't show up in the transcript.
Scheduled - Summer '21 ·Reported By 18 ·Updated 5 days ago
Unable to add Opportunity Split in Lightning, return an error that the percentage doesn’t equal 100%
Sales and Marketing , Lightning , Winter 21
Unable to add Opportunity Split in Lightning, return an error that the percentage doesn’t equal 100% when a newly inserted row has larger % than the Opportunity owner's original split %.
Scheduled - Summer '21 ·Reported By 7 ·Updated 5 days ago
Einstein Discovery - Scoring jobs may fail without canceling
A known issue is causing Einstein Discovery scoring jobs to sometimes fail without cancelling the job. This appears to be related to row access contention (row locks) from other jobs.
Scheduled - Summer '21 ·Reported By 0 ·Updated 5 days ago
NullPointerException is thrown when navigating to the previous page in Flow which has a Lightning Web Component and apex defined variable as input Property
Scheduled - Summer '21 ·Reported By 6 ·Updated 7 days ago
Metadata doesn't handle namespace for installed CustomButton
When trying to deploy a Lightning Record Page (Flexipage) with dynamic actions (winter 21 feature) on the Quote object with CPQ managed package (Summer 20 & preview) actions the deployment to a production org fails with the following error message: "Component [force:highlightsPanel] attribute [actionNames]:...
Scheduled - Summer '21 ·Reported By 5 ·Updated 8 days ago
Saving an Apex class with a statically invoked flow throws an ISE
When attempting to save an apex class when adding statically invoked code logic, the class fails to save and throws an internal server error. This happens when the flow contains a resource variable of type record using the entities Tenant Usage Entitlement and Skill and the variables have "Availability...
Scheduled - Summer '21 ·Reported By 2 ·Updated 8 days ago
Notifications from Task records created as a result of a process being invoked by Apex are not sent
Activities , Apex , Process Builder
When Apex executes and creates a record which meets the criteria of a process, if that process creates a Task record, the Task my not send a notification email to the assigned user.
Scheduled - Summer '21 ·Reported By 5 ·Updated 9 days ago
When performing "right click and open in a new tab" operation from the Global Search Result records in Community, the wrong/incorrect record is getting opened. The href attribute is pointed to the incorrect record id for some records. So, it is opening the wrong record in the new tab. - Actual Result. Right...
Scheduled - Summer '21 ·Reported By 1 ·Updated 9 days ago
API , Metadata , Lightning , Salesforce DX
If you have an org with a lightning web component, and you use Metadata API or sfdx to try to deploy a new custom label and a reference to that custom label in the existing component, you get an error saying that the reference to the custom label is invalid.
Scheduled - Summer '21 ·Reported By 29 ·Updated 10 days ago
Error -1457219799 in subscription email from matrix report that includes Grand Total with attachment
Operational Analytics - Subscriptions
Matrix Report with Grant Total enabled Subscription with attachment fails to render the report and email with this error is received by the subscriber -1457219799
Scheduled - Summer '21 ·Reported By 27 ·Updated 10 days ago
Word wrap on ranked survey questions can happen in the middle of a word
Word wrap on survey ranked questions will happen in the middle of a word creating a less than ideal cosmetic appearance.
Scheduled - Summer '21 ·Reported By 1 ·Updated 10 days ago
New action overrides fail in community with a prefix of 15 or 18 characters
When a community exists with a prefix of length 15 or 18, and a "new" action override is created on a custom object, the action will result in a redirect to an incorrect URL.
Scheduled - Summer '21 ·Reported By 1 ·Updated 10 days ago
Users without "Customize Application" can edit/add entries for "Trusted URLs for Redirects"
Platform , Metadata , Winter 21
Users who have been granted the "View Setup and Configuration" permission, but not the "Customize Application" permission are able to Read, Create, and Edit entries for "Trusted URLs for Redirects." It is expected that users with "View Setup and Configuration" will be able to Read these entries in...
Scheduled - Summer '21 ·Reported By 0 ·Updated 10 days ago
Updating the record via "Check for New Data" button on Account requires system permission "View Setup and Configuration.
Scheduled - Summer '21 ·Reported By 6 ·Updated 11 days ago
"Assigned To" field does not get populated and defaults to record owner when task is created via Mass Action.
Scheduled - Summer '21 ·Reported By 6 ·Updated 11 days ago
Tables in rich text fields may overflow or run off page in Lightning Knowledge Articles
Knowledge , User Interface , Lightning
When implementing a complex table in a Lightning Knowledge article's rich text area field, the table's content may run off or outside the 'Record Detail' component.
Scheduled - Summer '21 ·Reported By 6 ·Updated 11 days ago
Patch org creation fails due to deleted managed custom metadata type record
Patch org creation fails if managed custom metadata type record is deleted
Scheduled - Summer '21 ·Reported By 2 ·Updated 11 days ago
In managed package, Default page assignment is failed when installing
Packaging , Lightning , Spring 20
- Managed package issue - The issue occurs at the package includes lightning page that assigns App Default setting. - Any page causes this issue, such as HOME or Record
Scheduled - Summer '21 ·Reported By 0 ·Updated 11 days ago
Sharing , Knowledge , Change Sets
When trying to set up an outbound change set and adding a criteria-based sharing rule for Knowledge, you receive an Internal Server Error if external sharing model is enabled. Trying to access the change set again also gives the same Internal Server Error
Scheduled - Summer '21 ·Reported By 5 ·Updated 12 days ago
Error Occurs Sending Email Fails When Attaching Multiple Files Which Are Shared with the Record
Content and Files , Communities
Sending an email fails with an error when a user attaches multiple files (8 or more than 8) to an email and when those files are not owned by the user but are shared with the user by access to the record. When sending large number of files with an email, the attachments are turned into Delivery Links...
Scheduled - Summer '21 ·Reported By 1 ·Updated 12 days ago
Old bookmarks in Partner Portal when MyDomain redirect is enabled shows the logout page
When the redirect Policy is set to "redirected to the same page within the domain" is enabled the old bookmarks don't work in the portal.
Scheduled - Summer '21 ·Reported By 6 ·Updated 17 days ago
Lookup Fields Aren't Populated When Creating A New Record from a Related List
When creating a new record from a Related List, lookup fields aren't populated by the parent record.
Scheduled - Summer '21 ·Reported By 5 ·Updated 24 days ago
CMS Collection based on Record List View does not load translation for Record Type Name field
CMS Collection based on Record List View does not load translation for nested fields such as RecordType.Name
Scheduled - Summer '21 ·Reported By 3 ·Updated 25 days ago
Even when "Available on mobile" checkbox is not checked in a Dashboard, the dashboard remains available in Einstein analytics mobile app when searched.
Scheduled - Summer '21 ·Reported By 1 ·Updated 25 days ago
Opportunity Split record opening 2 tabs when using lightning console App
Opportunity Split record opening 2 tabs when using lightning console App
Scheduled - Summer '21 ·Reported By 1 ·Updated 29 days ago
Omni-routed work can become stuck as Assigned and not reroute to other available agents.
When an available agent is assigned work and logs into Omni from another browser just at the same moment, that work may not be transferred to the new session. When this happens, the AgentWork record remains stuck in 'assigned', the work record itself remains owned by the agent, and the work will not...
Scheduled - Summer '21 ·Reported By 83 ·Updated 30 days ago
Getting the text " Changed __MISSING LABEL__ PropertyFile - val RecordType not found in section udd_WorkOrder" when changing record type of Work Order object records in Classic.
Scheduled - Summer '21 ·Reported By 1 ·Updated 2020-12-16
'You can only add up to one what relation.' error occured when editing event series on GUI after updating whatid of event series via queueable Apex if enable Shared Activities.
Scheduled - Summer '21 ·Reported By 0 ·Updated 2020-12-16
Search Results component doesn't load when a guest user searches a Customer Service community
In a Customer Service community, the Search Results component may not fully load when a search is performed by a guest user.
Scheduled - Summer '21 ·Reported By 0 ·Updated 2020-12-16
Prompt users to add products to opportunities does not work from custom related list
Prompt users to add products to opportunities" does not work from custom related list
Scheduled - Summer '21 ·Reported By 0 ·Updated 2020-12-16
The formula field using hyperlink function with "_blank" or "_self" or no parameter doesn't work on Mobile Publisher for both iOS and Android. Nothing happens by tapping the hyperlink. Formula is: HYPERLINK("https://www.salesforce.com", "Salesforce", "_blank") OR HYPERLINK("https://www.salesforce.com",...
Scheduled - Summer '21 ·Reported By 4 ·Updated 2020-12-15
Task is not marked "Completed" if the "Complete" button is clicked right after saving the edited Task record.
Scheduled - Summer '21 ·Reported By 3 ·Updated 2020-12-15
Performance slowness in running reports via the Partner Portal
When reports run through partner portal users in the partner portal, latency or slowness is observed. There are no errors observed on UI but only slowness in execution.
Scheduled - Summer '21 ·Reported By 0 ·Updated 2020-12-15
Metadata , Change Sets , Communities
When deploying community ExperienceBundle by Change Set or Metadata API, it fails with the following error: === All file paths must use a three level structure (site/type/definition). Update the structure in CommunityName/routes/.json and try again. === This issue occurs when page label of community...
Scheduled - Summer '21 ·Reported By 0 ·Updated 2020-12-14
Unable to erase Activity custom fields when Topics are enabled on Event.
Error is thrown when we try to erase deleted fields on Activity.
Scheduled - Summer '21 ·Reported By 0 ·Updated 2020-12-14
All Tabs (Accounts, Opportunities, etc.) Disappear When Copy/Pasting Report URL in Chrome
Copying the link to some reports, and then pasting that link into the URL bar and pressing enter will take users to that report, but all the navigation tabs (such as Home, Accounts, Opportunities, etc.) will all quickly disappear. The only remaining tab will be the report tab. Closing this tab, you...
Scheduled - Summer '21 ·Reported By 11 ·Updated 2020-12-10
Note Owner doesn't change correctly in Lightning Experience
Changing the Note Owner in Lightning Experience under "Notes & Attachments" related list, doesn't change the Owner correctly. The related list still displays the "Created By" user.
Scheduled - Summer '21 ·Reported By 0 ·Updated 2020-12-10
Text value in Task record is displayed as blue in Record Banner component on mobile community
The simple text value of Task record in Record Banner component is displayed as blue color on mobile community. Both on Experience Builder and on Mobile Browser can be confirmed this issue.
Scheduled - Summer '21 ·Reported By 2 ·Updated 2020-12-09
Unable to see the product after adding 100 Products to Price Book Entries related list (LEX Only)
Unable to see the product after adding 100 Products to Price Book Entries related list (LEX Only) and this issues only happening in LEX .There is no issues on classic.
Scheduled - Summer '21 ·Reported By 0 ·Updated 2020-12-09
Generic message when trying to disable the Partner Account
Scheduled - Summer '21 ·Reported By 1 ·Updated 2020-12-08
Cannot add New Notes to Campaigns when Topic for object is Disabled, Error Invalid Session
Some users might see the error when trying to add Notes to Campaigns in Classic UI -The action you performed was invalid for your session. Please refresh your page and try again.
Scheduled - Summer '21 ·Reported By 0 ·Updated 2020-12-08
Create Event record with Attendees via Actions, Event record's Attendees doesn't always show everyone until page is refreshed
Scheduled - Summer '21 ·Reported By 0 ·Updated 2020-12-08
ContentNote inserted using Apex with body containing 4 characters (or multiple of 4) displays special characters when Note is viewed in Lightning Experience. The issue is seen only in LEX. In classic, it works fine. Actual Result Notes body is different, although the text preview on the sidebar...
Scheduled - Summer '21 ·Reported By 0 ·Updated 2020-12-07
List View refreshes when opening a record in a new tab in Console App
When in a console app, viewing a list in split view, firing force:refreshView will sometimes cause the list to be refreshed. It is expected that the list should not refresh
Scheduled - Summer '21 ·Reported By 4 ·Updated 2020-11-20
SCHEDULED
Released
Not Released Yet
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.