Known Issues · Releases · Summer '21
Duplicate Email Addresses Not Showing in Lightning Case Email Publisher
Service , User Interface , Lightning
When viewed in Lightning, when there are duplicate email addresses to be populated by the Case Feed Email Publisher, one of those emails will not display in the "From" field. Email addresses are populated from the following: - Email-to-Case - Organization-Wide Email Address - User Record - User...
No Fix - Summer '21 ·Reported By 75 ·Updated 2021-08-24
When a request is made on a domain for a path that does not match any of its custom URLs' path prefixes, which means that no custom URL on that domain uses the '/' root path prefix, the error page that is rendered is Salesforce's generic down-for-maintenance page and not a configurable error page.
Fixed - Summer '21 ·Reported By 42 ·Updated 2021-08-13
Outlook Integration login issue on Outlook for Mac after an upgrade to Mac OS Big Sur 11x
Users are unable to login to Salesforce Outlook Integration using Outlook for Mac on Mac OS Big Sur 11x. Please see this Knowledge Article for more information: https://help.salesforce.com/articleView?id=000356131&language=en_US&mode=1&type=1
Fixed - Summer '21 ·Reported By 1002 ·Updated 2021-07-21
Rule Violation "Working Hours - Service Appointment is scheduled outside of working hours" on SA for Shift created for Secondary territory.
Fixed - Summer '21 ·Reported By 6 ·Updated 2021-06-16
Apex , Flow , Field Service
- In a Flow, “An unhandled fault has occurred in this flow” occurs at the Apex component that uses GradeSlotsService function. - This issue occurs when the object has more than 200,000 records in Assigned Resource.
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-06-09
Service Appointments are not Scheduled properly with Optimisation
After running OR Customers might see few SA's updated by Optimisation user and having Only Scheduled Start and End Dates but Status is still shown None and there is no AR assigned to the SA
Fixed - Summer '21 ·Reported By 17 ·Updated 2021-06-08
Date/Datetime field on custom object record does not shows Japanese Imperial Calendar in Winter'21
Custom Objects , Lightning , Winter 21
Date/Datetime field on custom object record does not shows Japanese Imperial Calendar in Winter'21.
Fixed - Summer '21 ·Reported By 10 ·Updated 2021-06-08
Watchlist is erroring out: "Error in the watchlist"
Einstein Analytics - Apps , Einstein Analytics - Dashboards/Lenses
When a user clicks the Watchlist tab in Analytics Studio, no Watchlist item appears. After adding a dashboard metric to the Watchlist, nothing appears. It still says: "Error in the watchlist".
Fixed - Summer '21 ·Reported By 13 ·Updated 2021-05-28
Group Date by Fiscal Week shows "분류되지 않은" for week instead of "주차" when language is set to Korean
If the user language is set to Korean and a report has a date field grouped by "Fiscal Week", it shows "분류되지 않은" for week instead of "주차".
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-05-28
The 'Security Health Check' report reflects the same "Score Change Since Last Sync" for some orgs day over day, even though the change only occurred once.
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-05-28
Flow that passes an SObject with Picklist field as input to Invocable Apex will fail with INVALID_TYPE_ON_FIELD_IN_RECORD error
Fixed - Summer '21 ·Reported By 114 ·Updated 2021-05-26
ApexTestResult Record not created when a testcase fails with RunningForTooLongException
When executing Apex tests in parallel mode, unit tests sometimes deadlock and fail in multiple ways. Some tests fail with a fairly well-known "unable to obtain exclusive access to this record" message while interacting with normal sObjects ; others fail with a "connection was cancelled here" message...
Fixed - Summer '21 ·Reported By 112 ·Updated 2021-05-26
Deploying a change set containing a flow or process builder, creates a new version on the target org while the flow has not been modified.
Fixed - Summer '21 ·Reported By 100 ·Updated 2021-05-26
Omni-routed work can become stuck as Assigned and not reroute to other available agents.
When an available agent is assigned work and logs into Omni from another browser just at the same moment, that work may not be transferred to the new session. When this happens, the AgentWork record remains stuck in 'assigned', the work record itself remains owned by the agent, and the work will not...
Fixed - Summer '21 ·Reported By 92 ·Updated 2021-05-26
Error -1457219799 in subscription email from matrix report that includes Grand Total with attachment
Operational Analytics - Subscriptions
Matrix Report with Grant Total enabled Subscription with attachment fails to render the report and email with this error is received by the subscriber -1457219799
Fixed - Summer '21 ·Reported By 87 ·Updated 2021-05-26
When a report filter on a picklist field contains just one value and that value is subsequently renamed or deleted, users will receive a "Picklist value does not exist" error dialog when editing the report in the Lightning report builder. After dismissing the error message, the Fields, Outline/Filters,...
Fixed - Summer '21 ·Reported By 58 ·Updated 2021-05-26
API , Metadata , Lightning , Salesforce DX
If you have an org with a lightning web component, and you use Metadata API or sfdx to try to deploy a new custom label and a reference to that custom label in the existing component, you get an error saying that the reference to the custom label is invalid.
Fixed - Summer '21 ·Reported By 56 ·Updated 2021-05-26
With the following Organization Setup/Configuration: - Send Through External Email Services enabled for Office 365 - Email Attachments setting (Setup | Email Administration | Email Attachments): "Include as attachment up to Salesforce email size limit or as links if more" When a user sending...
Fixed - Summer '21 ·Reported By 52 ·Updated 2021-05-26
Tableau CRM - Can’t edit and save the dashboard when its set to viewing as another person
Einstein Analytics - Dashboards/Lenses
User A creates a dashboard and sets the Viewing As to User B. User C has permissions Manage Dashboards in Public Folders & Manage Dynamic Dashboards. When User C tries to edit a component on the dashboard they get the following error: "We're having trouble processing your request. Try again, or ask...
Fixed - Summer '21 ·Reported By 47 ·Updated 2021-05-26
Images inserted from Salesforce CMS don’t render in the new drag and drop email builder
When using the drag and drop email builder, images added to the content of an email from Salesforce CMS don’t render and instead display as a broken image icon. Any email sent that references the image will also render as a broken image icon.
Fixed - Summer '21 ·Reported By 39 ·Updated 2021-05-26
Quick Link totals are intermittently showing the wrong values
If you have an object that has many children (in related lists), and you add the quick link hover component to your page, sometimes it is possible for the counts for each child object to be wrong. For example, you will see a count of 5, when if you hover over the object link, you will see more.
Fixed - Summer '21 ·Reported By 34 ·Updated 2021-05-26
Fails to create trial orgs using private template on an instance different from TSO
When creating an org using private trialforce template on an instance which is different from the TSO, it fails and no error email is sent.
Fixed - Summer '21 ·Reported By 27 ·Updated 2021-05-26
A Process Builder on Feed Item fails when it refers to the parent object, and the parent is a custom object. When process criteria or action includes - for example - reference to "[FeedItem].Parent:My_Object__c.Id", then posting a feed item on a "My_Object" record causes the process to fail with...
Fixed - Summer '21 ·Reported By 26 ·Updated 2021-05-26
Salesforce app for iOS version 230.000 is delayed
Issue: The Salesforce mobile app version 230.000 for iOS has been delayed due to a blocking issue with the way specific types of VisualForce pages interact with Apple’s new privacy policy (https://help.salesforce.com/articleView?id=release-notes.rn_mobile_apple_privacy.htm&type=5&release=230). This...
Fixed - Summer '21 ·Reported By 23 ·Updated 2021-05-26
Activities , Platform , Email Clients
From address value is not being set to the Email-to-Case routing address when replying to an Email-to-Case Case record. This can result in Emails sent to customers with the wrong From Name values.
Fixed - Summer '21 ·Reported By 23 ·Updated 2021-05-26
Tableau CRM - Return to Initial View is not visible when Dashboard filter is applied
Einstein Analytics - Dashboards/Lenses
In Tableau CRM if analytics setting "Enable Wave Dashboard Saved Views" is disabled , "return to initial" button is not visible to reset view after a filter is applied
Fixed - Summer '21 ·Reported By 22 ·Updated 2021-05-26
SPRING '21: Report which includes Opportunity Product results in error
Report which includes Opportunity Product results in error
Fixed - Summer '21 ·Reported By 21 ·Updated 2021-05-26
When using entityFieldMapping for the firstName field to a custom field the visitor name won't show up in the Waiting State and also won't show up in the transcript.
Fixed - Summer '21 ·Reported By 21 ·Updated 2021-05-26
"View All" on "Community Members" Related List Causes Internal Server Error
In orgs with communities enabled, the "Community Members" related list is available to be placed on Account page layouts. When this is on the layout, and there are community users associated with that account, clicking "View All" or the Related List header link will cause an internal server error.
Fixed - Summer '21 ·Reported By 18 ·Updated 2021-05-26
LIMIT_USAGE section for Second-Generation Managed Package (2GP) is not available in debug logs
LIMIT_USAGE section for Second-Generation Managed Package (2GP) is not available in debug logs.
Fixed - Summer '21 ·Reported By 18 ·Updated 2021-05-26
Internal Server Error -1375613836 in Historical Trending report when a new custom field is added
Operational Analytics - Reports
Internal server error -1375613836 will be displayed for Historical trending report after a custom field is added to the underlying object
Fixed - Summer '21 ·Reported By 18 ·Updated 2021-05-26
Some User fields are unavailable on Activities custom report types via the "Assigned To" lookup
Operational Analytics - Reports
When editing the layout of a custom report type on Activities, a subset of the fields on the User object are available on the "Assigned To" lookup. An existing report type may already have a field using the "Assigned To" lookup on its layout. Though reports using such a report type will still run,...
Fixed - Summer '21 ·Reported By 17 ·Updated 2021-05-26
Lookup Fields Aren't Populated When Creating A New Record from a Related List
When creating a new record from a Related List, lookup fields aren't populated by the parent record.
Fixed - Summer '21 ·Reported By 16 ·Updated 2021-05-26
All Tabs (Accounts, Opportunities, etc.) Disappear When Copy/Pasting Report URL in Chrome
Copying the link to some reports, and then pasting that link into the URL bar and pressing enter will take users to that report, but all the navigation tabs (such as Home, Accounts, Opportunities, etc.) will all quickly disappear. The only remaining tab will be the report tab. Closing this tab, you...
Fixed - Summer '21 ·Reported By 16 ·Updated 2021-05-26
Users with a non English language receives an error message when clicking on App Launcher
Fixed - Summer '21 ·Reported By 13 ·Updated 2021-05-26
Lightning Sync - Google Meet links have stopped auto-populating after an event is synced
Email Clients , Einstein Activity Capture
Due to a change in Google Calendar API, Lightning Sync (and EAC) for Google no longer auto-populates the Google Meet link after an event is synced from Salesforce to Gmail (Google Calendar).
Fixed - Summer '21 ·Reported By 13 ·Updated 2021-05-26
In Lightning Experience, when a list view is taking a long time to load, an error message may be displayed: 'This list view isn't available in Lightning Experience. To see this list view, use Salesforce Classic or switch to another list view.' This message does not accurately describe the situation....
Fixed - Summer '21 ·Reported By 12 ·Updated 2021-05-26
Flow on a Lightning Record Page becomes duplicated when apex trigger fires an error
Flow on a Lightning Record Page becomes duplicated when apex trigger fires an error
Fixed - Summer '21 ·Reported By 12 ·Updated 2021-05-26
Deletion of the Muting Permission Set in Group is not reverting the object permission back to original in PSG
Fixed - Summer '21 ·Reported By 11 ·Updated 2021-05-26
Formula fields are not truncated correctly in the Record Banner when the window size is changed
Adding a formula field to the compact layout of an object, and then resizing the window so that the formula field gets truncated, will cause a large gap of whitespace in the Record Banner component within Communities. This does not happen in regular LEX, only in Communities.
Fixed - Summer '21 ·Reported By 11 ·Updated 2021-05-26
When trying to assign user permissions while creating a user using Flows, while debugging the flow, the flow screen goes blank and all the debug details also vanish. No error is shown.
Fixed - Summer '21 ·Reported By 11 ·Updated 2021-05-26
Admin user unable to delete older sandboxes with an insufficient privilege error.
Admin users despite having the proper permissions may encounter an insufficient privileges error when attempting to delete an older sandbox(created around 2017 or earlier).
Fixed - Summer '21 ·Reported By 10 ·Updated 2021-05-26
"Assigned To" field does not get populated and defaults to record owner when task is created via Mass Action.
Fixed - Summer '21 ·Reported By 10 ·Updated 2021-05-26
Tables in rich text fields may overflow or run off page in Lightning Knowledge Articles
Knowledge , User Interface , Lightning
When implementing a complex table in a Lightning Knowledge article's rich text area field, the table's content may run off or outside the 'Record Detail' component.
Fixed - Summer '21 ·Reported By 10 ·Updated 2021-05-26
When a REST call is made for an individual record it retrieves all associated fields on the object. If the query for the fields on the object is to complex they will receive the error: “An unexpected error occurred. Please include this ErrorId if you contact support: 407282875-7779 (-1425720777)” This...
Fixed - Summer '21 ·Reported By 10 ·Updated 2021-05-26
When clicking a custom button that launches a VF Page or a Lightning Component in Salesforce App iOS 230.000 version, users may see an unexpected BLANK screen [ invoking List View button that invokes Visualforce from a URL ] i.e. When the button calls up a "link" formatted URL NOTE: It's possible...
Fixed - Summer '21 ·Reported By 9 ·Updated 2021-05-26
Flow: Number input does not respect decimal places attribute for zero floating point numbers
When using a input of type number included in a flow screen The decimal places attribute is not adhered to and instead entering input such as 1.10 will instead be trimmed to 1.1 ref: https://help.salesforce.com/articleView?id=flow_ref_elements_screencmp_number.htm&type=5
Fixed - Summer '21 ·Reported By 9 ·Updated 2021-05-26
Keep Working with Tab-Focused Dialogs not working with Quick Actions on custom object layout
Keep Working with Tab-Focused Dialogs not working with Quick Actions on custom object layout when quick action is overridden with Lightning Component
Fixed - Summer '21 ·Reported By 8 ·Updated 2021-05-26
In Lightning Experience and Lightning Console, you can’t navigate search results history
In Lightning Experience, if you perform multiple searches in a row and click on a result to view a record, your browser's Back button takes you back to the search results for your first search. If you perform multiple searches in a row and don't click on any results, the Back button takes you to the...
Fixed - Summer '21 ·Reported By 8 ·Updated 2021-05-26
URL.getCurrentRequestUrl() causing schedule jobs to fail with error "Illegal character in path at index" if api version is > 40
Fixed - Summer '21 ·Reported By 8 ·Updated 2021-05-26
Patch creating is failed when the org enables My Domain.
Fixed - Summer '21 ·Reported By 7 ·Updated 2021-05-26
Support for accessing Lightning communities with Internet Explorer 11 has ended on December 31, 2020 but unsupported browser warning message still would not be displayed when accessing Lightning communities with IE11 currently.
Fixed - Summer '21 ·Reported By 7 ·Updated 2021-05-26
When using Embedded Service chat with Channel Menu, Case Record Type is not reflecting the Record Type defined on the embedded service pre-chat settings. Instead, the case record type is taken from the case owner Profile Case default record type. This is working fine when using embedded service deployment...
Fixed - Summer '21 ·Reported By 7 ·Updated 2021-05-26
Edit modal shows for users with no edit access, insufficient access error thrown on save
In Winter ’21, we have moved to using Lightning Web Components on Create/Edit/Clone for custom objects. In Spring ’21, accounts, leads, contacts, and opportunities are also included. When users try to edit a record that they don’t have access to, now they get an error after they try to save instead...
Fixed - Summer '21 ·Reported By 7 ·Updated 2021-05-26
Filtered lookup is returning fewer results when searching using partial search term
Some customers may have observed that end users including admins are seeing fewer search results for their filtered lookups. While to a certain degree this is WAD and documented here - https://help.salesforce.com/articleView?id=search_crowding_considerations.htm&type=5 Enhancements have been made...
Fixed - Summer '21 ·Reported By 6 ·Updated 2021-05-26
In LEX, duplicate records are created if internet connection is disrupted before clicking Save.
When a user starts creating a record in Lightning Experience, and is experiencing an internet disruption at the time they click Save, we show a message "Check your Internet connection and try again", with a "Try Again" button. Clicking that "Try Again" button once connection is restored clears the...
Fixed - Summer '21 ·Reported By 6 ·Updated 2021-05-26
Timeout When Changing Unique Field to Case Sensitive
When an org has a large volume of records, changing the status on a unique field from 'case insensitive" to "case sensitive" causes a timeout error after approximately 2 minutes.
Fixed - Summer '21 ·Reported By 6 ·Updated 2021-05-26
Old bookmarks in Partner Portal when MyDomain redirect is enabled shows the logout page
When the redirect Policy is set to "redirected to the same page within the domain" is enabled the old bookmarks don't work in the portal.
Fixed - Summer '21 ·Reported By 6 ·Updated 2021-05-26
Survey sent by Customer Feedback Survey in Support Settings doesn't use the Email Template with Survey link set in the Survey's Default Settings. Survey email is sent using the default email template Custom email templates with Question (and NOT survey link) works fine when the Survey has at least one...
Fixed - Summer '21 ·Reported By 5 ·Updated 2021-05-26
Error Occurs Sending Email Fails When Attaching Multiple Files Which Are Shared with the Record
Content and Files , Communities
Sending an email fails with an error when a user attaches multiple files (8 or more than 8) to an email and when those files are not owned by the user but are shared with the user by access to the record. When sending large number of files with an email, the attachments are turned into Delivery Links...
Fixed - Summer '21 ·Reported By 5 ·Updated 2021-05-26
In Lightning, when the profile of the logged in user does not have "Modify All Data", "Modify All on Contract" and "Activate Contracts" permission Attempts to change owner on an Activated Contract will return the following message: "You don’t have permission to take that action on this record or...
Fixed - Summer '21 ·Reported By 5 ·Updated 2021-05-26
Event organizer name doesn't display on the attendee's list
The event organizer's name doesn't display on attendees list. It displays as an organizer but not a name.
Fixed - Summer '21 ·Reported By 5 ·Updated 2021-05-26
MyDomain page doesn't respect the Authentication Configuration settings
MyDomain page doesn't respect the Authentication Configuration settings.
Fixed - Summer '21 ·Reported By 5 ·Updated 2021-05-26
Communities , Einstein Analytics - Dashboards/Lenses , Einstein Analytics - Templated Apps
Dashboards created within apps created using a custom template are not visible to the community users
Fixed - Summer '21 ·Reported By 4 ·Updated 2021-05-26
Unable to connect an org to Environment Hub
When attempting to connect an org to an Environment Hub, the connection attempt silently fails.
Fixed - Summer '21 ·Reported By 4 ·Updated 2021-05-26
Lightning , Disability and Product Accessibility
Screen readers cannot reliably track the cursor and the focus in the New Custom Field Object Manager dialog. No speech is heard when editing fields such as Label and no speech is heard when tabbing through the field creation page.
Fixed - Summer '21 ·Reported By 4 ·Updated 2021-05-26
Communities - Self Registration Verification Email Not DKIM Signed or Sent Through Email Relay
1) Communities with self-registration and the "Email" verification method enabled do not DKIM sign the verification email. This could cause email delivery issues for some email domains. 2) Email Relay is not respected if configured for the Organization.
Fixed - Summer '21 ·Reported By 4 ·Updated 2021-05-26
The formula field using hyperlink function with "_blank" or "_self" or no parameter doesn't work on Mobile Publisher for both iOS and Android. Nothing happens by tapping the hyperlink. Formula is: HYPERLINK("https://www.salesforce.com", "Salesforce", "_blank") OR HYPERLINK("https://www.salesforce.com",...
Fixed - Summer '21 ·Reported By 4 ·Updated 2021-05-26
Repeat box unclickable when editing an event
The "Repeat" box on an event is unclickable when editing the event. This happens both: When hovering over the event on the calendar view and clicking Edit When clicking the event on the calendar view and going to the event detail page.
Fixed - Summer '21 ·Reported By 4 ·Updated 2021-05-26
When sitemap.xml is automatically created, each page title is evaluated and a corresponding URL for that page gets added to the sitemap.xml. When a page title contains a french character, the corresponding link for that page gets incorrectly terminated at the first occurrence of the french character...
Fixed - Summer '21 ·Reported By 4 ·Updated 2021-05-26
Unable to deploy action layout changes (managed action) using sfdx/ant
According to this doc mentioned below, we should be able to change actions from a managed package as long as it's the action layout. We are able to change the layout from the org. However the same is not possible using sfdx/ant or workbench. https://developer.salesforce.com/docs/atlas.en-us.packagingGuide.meta/packagingGuide/packaging_component_attributes.htm Error...
Fixed - Summer '21 ·Reported By 3 ·Updated 2021-05-26
User Interface , Manufacturing Cloud
The "Target Value" column in the "Team Assignments" section of an Account Manager Target record will display the Dollar $ sign even if the USD currency is not used in the Org.
Fixed - Summer '21 ·Reported By 3 ·Updated 2021-05-26
Due to a known issue, randomly feed tracking on the orgs is getting enabled and there are no logs in the setup audit trail on who and when these changes were made.
Fixed - Summer '21 ·Reported By 3 ·Updated 2021-05-26
[Accessibility] Drop Down Menus categorizing items as checkboxes
Each menu item is heard as a checkbox rather than just an item via screen reader. Actual Result: Items in a drop down menu should not be heard as checkboxes. Expected Result: The items on a drop down menu should be read only, not heard as a checkbox.
Fixed - Summer '21 ·Reported By 3 ·Updated 2021-05-26
OmniScript and FlexCard Designers take over a minute to load
When the OmniScript or FlexCard Designers haven't been used in approximately one day in an org, loading them may take 1-2 minutes. Once it has loaded, it should take the normal amount of time to open for all other users in the org.
Fixed - Summer '21 ·Reported By 3 ·Updated 2021-05-26
Health Cloud: Lookup / Related Lists Don't Show Records when using Person Accounts
Some Health Cloud entities have a lookup to both account and contact. However, there is one related list on Account which uses the Health Cloud entities' account lookup. In the current data model, person accounts are related to the HC entities via contact lookup. Therefore they do not show up in the...
Fixed - Summer '21 ·Reported By 3 ·Updated 2021-05-26
Profile Name Lookup Filter not working for System Admin profile or any standard profiles.
Issue +++++++++++++++++++++ Lookup Filter on Contact Owner lookup field is not working if filter is set for Standard Profile Name. Actual ++++++++++++++++++++ When the filter criteria is satisfied the user is not showing up. Expected ++++++++++++++++++++++ When filter...
Fixed - Summer '21 ·Reported By 3 ·Updated 2021-05-26
Edit Task box does not close on clicking Save&New before opening the New Task box
Edit Task box does not close after hitting the 'save and new' to create a new Task. Once you created the new Task and go back to the Case record, the first Task's edit page is still open.
Fixed - Summer '21 ·Reported By 3 ·Updated 2021-05-26
Task is not marked "Completed" if the "Complete" button is clicked right after saving the edited Task record.
Fixed - Summer '21 ·Reported By 3 ·Updated 2021-05-26
Generic message when trying to disable the Partner Account
Fixed - Summer '21 ·Reported By 3 ·Updated 2021-05-26
Activities , Packaging , Lightning
Installing a managed package with a custom Lightning page including Event list view fails with following error. 1. (XXX) Component [flexipage:filterListCard] attribute [filterName]: Error retrieving filter [XXX] for entity [Event] XXX: Component [flexipage:filterListCard] attribute [filterName]:...
Fixed - Summer '21 ·Reported By 3 ·Updated 2021-05-26
"Cancel" label in Japanese, "キャンセル", for cancel button in Search component is not displayed completely, the ellipsis is shown. End-user can see only "キャン..." on the button. We can see the issue on both Experience Builder and Mobile Browser. The community uses CYPRESS theme replaced from Partner Cen...
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-05-26
Clicking Arrow on Phone MenuList in Community will jump to bottom of Page
In the contact record banner on community, using the phone field dropdown arrow causes the page to shift down instead of just opening the hover display. Only occurs the first time you open this on the page. Each attempt after works fine.
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-05-26
Live Agent , Disability and Product Accessibility
While waiting for an agent, the NVDA screen-reader user does not hear the messages "Hello, Guest! You're up next! Connecting..." When closing the chat, NVDA says "end chat" multiple times. When closing the chat, the NVDA user does not hear the message "Don't worry. After the chat ends, you can save the...
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-05-26
Cannot rename Service Territory object fields such as Owner/Name
User Interface , Lightning , Field Service
Cannot rename Service Territory object field such as Owner/Name, Basically, admin can edit the label for the field but these changes aren't reflected in the UI
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-05-26
LifeEventEventType values might be sorted in different order from the picklist order on Life Events component
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-05-26
Activities , Financial Services Cloud
Loading "spinner" remains indefinitely on screen while saving changes to an existing Task or Event record after making inline edit to the record.
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-05-26
Communities , Einstein Analytics - Dashboards/Lenses
A known issue is causing Analytics Dashboards to fail to load if they have a Live version that isn't the most recent version. This results in an error like the following when the Community user accesses the dashboard: INVALID_TYPE: sObject type 'LensDeveloper' is not supported. This is caused...
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-05-26
Blank div (for avatar) present on lookup fields in highlights panel when the user does not have access to the record and critical update 'Require Permission to View Record Names in Lookup Fields' is disabled Relase notes: https://help.salesforce.com/articleView?id=release-notes.rn_forcecom_genera...
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-05-26
User can't see the Opportunity even if there's a Read access as part of the Opportunity Team Member
User can't see the Opportunity even if there's a Read access as part of the Opportunity Team Member
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-05-26
Apex classes that use packaged code can not select older installed versions to use.
Apex classes that use packaged code can not select older installed versions to use. This impacts access to deprecated methods that were previously called. In Summer'20 release a change was made so that users could not longer change package version of a managed package from the Apex class edit setup...
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-05-26
Accessibility: The Select List View Button is Incorrectly Part of a Level 1 Heading
Disability and Product Accessibility
In every situation where a level 1 heading is used to title a list view, the Select List View button is part of that heading.
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-05-26
Text value in Task record is displayed as blue in Record Banner component on mobile community
The simple text value of Task record in Record Banner component is displayed as blue color on mobile community. Both on Experience Builder and on Mobile Browser can be confirmed this issue.
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-05-26
Org-wide email sender name appears different in activity timeline when an email is sent through SingleEmailMessage vs LEX
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-05-26
Mobile Community: Label "More" in Japanese in Tabs component for community is overflowed from tab
The label "More" in Japanese, "さらに表示", in Tabs component in community is overflowed from tab frame on mobile browser.
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-05-26
Spring '20 - App Launcher in Analytics Studio does not navigate to the correct apps
From Analytics Studio, using the app launcher to navigate to different apps does not actually navigate to the correct apps. Instead, it just returns to the last app that the user was on.
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-05-26
Content and Files , Communities
Community Guest Users cannot upload files using lightning:fileUpload component if apex triggers exist on "ContentDocument" with update event, it gets an insufficient access rights error.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
"Top Articles By Topic" Digital Experiences component only contains H1 tags
Communities , Disability and Product Accessibility
The Digital Experiences component "Top Articles By Topic" only contains H1 tags which makes it difficult to understand the logical structure of a page that contains this component.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Accessibility : NVDA Screen reader reads preview panels hierarchy incorrectly
On having multiple preview panels on your page layout. All Preview Stencil are using h2, instead of h1across multiple browsers. In this case, when the NVDA Screen reader reads preview panels within a page layout, the preview panels hierarchy is incorrectly called out.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Establish Schedule does not reflect latest quantity in Opportunity Product if the quantity is changed in Edit All Products page.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Knowledge , Communities , Lightning
After performing a Lightning Knowledge Migration links to classic knowledge articles that contain the 15 digit article Id properly redirect and open the new post migration lightning knowledge article when accessed in the context of a community however, a link to the same article that contains the 18...
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Under the section "Unassigned Permission Sets" in the Salesforce Optimizer result, Permission Set Group is directing to error "Insufficient Privileges
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
InsurancePolicy cannot be chosen as a secondary object to Opportunity when creating a CRT
Operational Analytics - Reports
Policy Object cannot be chosen as a secondary object to Opportunity when creating a CRT as no child relationship is defined in the crt.xml without creating a custom lookup.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Recently Viewed list view does not reflect the changes made from the search layout
For the standard Order Summary object the ordering and selection of fields can not be controlled in standard Recently Viewed List view. Recently Viewed list view should be allowed to be modified in case of Order Summary Object.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Mobile , Communities , Spring 21
On Spring'21, the formula field using hyperlink function for internal community URL with "_blank" doesn't work as "_blank" on Community using mobile browser. The page is opened as "_self". Internal community URL : <community site URL>/s/detail/<record_id> Formula example is: HYPERLINK("https://community001.force.com/com/s/detail/001xxxxxxxxxxxxxxx",...
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Actual Result: The last updated time is updated dynamically as expected, e.g. "Updated 2 minutes ago" -> "Updated 3 minutes ago". The screen reader announces each change to the user which can prove excessive Expected Result: The last updated time should still be updated but ideally each minor increment...
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Unable to uncheck Access Activities on Guest User Profiles
Not given the ability to uncheck the Access Activities option in General User Permission for guest user profiles.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Task cannot be assigned to Public Group using Salesforce Mobile app
When the task was created and assigned to public group using Salesforce Mobile app, the following error would occur: "Review the errors on this page." "invalid cross reference id" Task was not created. This issue occurs on both Salesforce iOS and Android app.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Event Reminder notification is not sent to new owner after updating event Assigned To field
If an Event is re-assigned to another user, the new owner is not receiving the Bell notification. Instead, the notification is sent to the previous owner (Internal User).
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Internal Server error on clicking "View More" on Chatter: What I follow.
Unable to load "What I Follow" section from Chatter. It is throwing the below error: An internal server error has occurred Error ID: 1248075107-132484 (-953508192).
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Event Subject in Lightning record preview panel is not a clickable link
Activities , User Interface , Lightning
When viewing an Event details in the preview panel from the 'Open Activities' or 'Activity History' related lists in Lightning, the Event Subject is not a clickable link.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
LWC Lightning Component Tab label displays '*' as blank when redirecting from other component using standard__navItemPage page reference type with URL parameter in Standard Navigation app. But it displays correctly when redirecting from other component without URL parameter.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Arabic Numerals representing the forecast amount instead of numbers.
Following the update on previous known issue - https://trailblazer.salesforce.com/issues_view?id=a1p300000010wGuAAI - even if Arabic English numerals setting is switched on, Arabic Numerals representing the forecast amount instead of numbers.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Deleted attendee from one of the series event by organizer is not getting synced, and sync back
When Lightning sync for Microsoft Exchange is used, the deleted attendee from the one of the series event on Salesforce calendar by organizer is not getting synced to Office365. The attendee is synced back from Office365, added to the event again. After synced back, if the attendee was deleted once...
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Word wrap on ranked survey questions can happen in the middle of a word
Word wrap on survey ranked questions will happen in the middle of a word creating a less than ideal cosmetic appearance.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Getting the text " Changed __MISSING LABEL__ PropertyFile - val RecordType not found in section udd_WorkOrder" when changing record type of Work Order object records in Classic.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Even when "Available on mobile" checkbox is not checked in a Dashboard, the dashboard remains available in Einstein analytics mobile app when searched.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
When editing a record in Kanban view in Lightning console, the focus is moved back to the originally focused field when clicking any other fields first time. This happens only on Kanban View on Console, and only the first time the field was clicked on a newly opened Edit screen.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Einstein Discovery - Scoring jobs may fail without canceling
A known issue is causing Einstein Discovery scoring jobs to sometimes fail without cancelling the job. This appears to be related to row access contention (row locks) from other jobs.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Accessibility: Topic Headings in Communities Are Incorrectly Encapsulated Within Lists
Communities , Disability and Product Accessibility
Some level-1 headings in communities are incorrectly encapsulated within lists. Assistive technology reads these headings as though they were inside a list, which is not semantically correct in accordance with accessibility best practices.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Opportunity Split record opening 2 tabs when using lightning console App
Opportunity Split record opening 2 tabs when using lightning console App
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Encoding of plain text document are not set as UTF-8 in attachment download
Downloading a plain text attachment document file that doesn't have UTF-8 BOM in it will cause the browser to render garbled text.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
App Navigation item tab shows incorrect details
When opening and closing multiple tabs via the App Launcher, there are instances where the text of the currently open tab doesn't match the content. The issue only happens if the tab isn't added as a navigation item on the app and a temporary tab is loaded. **Note that this does not affect usability. This...
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Metadata , Change Sets , Communities
When deploying community ExperienceBundle by Change Set or Metadata API, it fails with the following error: === All file paths must use a three level structure (site/type/definition). Update the structure in CommunityName/routes/.json and try again. === This issue occurs when page label of community...
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
New action overrides fail in community with a prefix of 15 or 18 characters
When a community exists with a prefix of length 15 or 18, and a "new" action override is created on a custom object, the action will result in a redirect to an incorrect URL.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Change Event entity shows in Statistics page when Person Account is enabled
When Person Account is enabled and Contact has an encrypted field, "Account Change Event" entity shows in Statistics page.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Non-system admin users are unable to change the owner of Order object in Lightning
Non-system admin users are unable to change the owner of Order object in Lightning
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Create Event record with Attendees via Actions, Event record's Attendees doesn't always show everyone until page is refreshed
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-26
Spring'21 - MyDomain > Policies changes are not tracked in Setup Audit Trail
With Spring'21 release, MyDomain > Policies changes such as "Login Policy" and "Redirect Policy" are not being tracked in Setup Audit Trail
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-05-26
Internal Server Error when activating Enable News in Account Settings
You might receive an error id when activating Enable News in Account Settings. Error Ids could vary but a couple of examples are 1137751686 and -115509327.
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-05-26
Unable to edit single event from event series if the user does not have access to Related To record
If a user does not access to the "Related To" record on an Event record, they are unable to edit single event from event series but are able to edit the entire series Error: insufficient access rights on cross-reference id
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-05-26
Triggers are still firing on content sobject types, which can cause app creation to fail.
Analytics templated apps use content sobjects to render images in dashboard. Content sobjects can have custom triggers attached to them which can cause app creation to fail if those triggers have runtime exceptions thrown.
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-05-26
By design Territory2 object does not have a validation rules setup section, rules can be created/accessed via the Territory2 object's Field Definition Detail | Validation section. However if any rule's error location selected is "Top of Page", these rules are not visible on the UI (Field Definition...
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-05-26
"Change Password" is coded as a link, but operates as a button.
Disability and Product Accessibility
The "Change Password" link is coded as a link and is announced as a link, but performs the action of opening a modal window, "Change My Password."
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-05-26
[Accessibility] - Expand/Collapse Links In Activity Feed Not Announcing Through JAWS
In the Activity Timeline Component, there are some links to expand all or collapse all activity in the feed. When utilizing JAWS, the change isn't announced.
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-05-26
Spring'21 - Printing Lightning console page include header information.
After Spring'21 using Lightning console, printing a lightning page by web browser print function include header information(App name, Tab and Subtab).
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-05-26
Breadcrumbs on Territory Detail page are not clickable for users without "Manage Territories" perm.
When an end user with "View Setup and Configuration" and without "Manage Territories" perm views a Territory in the active Territory Model, the breadcrumb links are not clickable. Per documentation (https://help.salesforce.com/articleView?id=tm2_explore_territory_model.htm&type=5), the only perm which...
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-05-26
Activities , User Interface , Lightning
Hovering over a Holiday from a Calendar in Lightning results in the following error: Looks like there's a problem. INVALID_TYPE: sObject type 'Holiday' is not supported in describeCompactLayouts.
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-05-26
Product Request lookup fields not accessible when creating custom button/link
You can see lookup fields for eg. Accounts>, DestinationLocation > when you create a formula field on ProductRequest Object but when you try to create a custom button on ProductRequest Object you won't be able to see these fields in Insert Merge fields.
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-05-26
'You can only add up to one what relation.' error occured when editing event series on GUI after updating whatid of event series via queueable Apex if enable Shared Activities.
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-05-26
Error when accessing Kanban Settings on Knowledge object 1491088052
Knowledge , Lightning , Listviews
Error 1491088052 returned when accessing the Kanban settings in the Knowledge Object. This issue occurs only in Lightning Experience. It is caused by having a custom field of the type "File" that has not been migrated to Lightning. NOTE: File fields are not supported in Lightning Experience, and...
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-05-26
Performance: the deployment takes a long time for ShareTo#resolveGenericGroupSharedTo
Performance: ShareTo#resolveGenericGroupSharedTo is loading all existed groups ShareTo#resolveGenericGroupSharedTo is loading all existing groups on the deployment when you upsert the listview, it's taking long time.
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-05-26
ContentNote inserted using Apex with body containing 4 characters (or multiple of 4) displays special characters when Note is viewed in Lightning Experience. The issue is seen only in LEX. In classic, it works fine. Actual Result Notes body is different, although the text preview on the sidebar...
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-05-26
Note Owner doesn't change correctly in Lightning Experience
Changing the Note Owner in Lightning Experience under "Notes & Attachments" related list, doesn't change the Owner correctly. The related list still displays the "Created By" user.
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-05-26
Unable to erase Activity custom fields when Topics are enabled on Event.
Error is thrown when we try to erase deleted fields on Activity.
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-05-26
[Accessibility] Preview Hover Card On Links Not Persistent
When hovering over links, or opening the preview card via keyboard navigation, the hover preview card that displays is difficult to navigate into. Using the mouse, often times the hover card will disappear when trying to mouse into the card and view the content.
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-05-26
Chat hover is not displayed or blank page is displayed in chat hover
Live Agent , Lightning , Omni-Channel
The issue occurs whenever there are one or more tabs opened in console that don't have a recordId associated to them. In this case the agent is not able to preview incoming chats details. The preview popup is blank on the first mouseHover and it won't display at all on further attempts.
Fixed - Summer '21 ·Reported By 3 ·Updated 2021-05-20
The validation error message (top of page) for compact layouts shows a blue outline when focussed
The validation error message (top of page) for compact layouts shows a blue outline when focussed. The issue does not occur if you save from the page layouts.
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-05-20
Community users fail to execute External Service actions in Flows
Community users cannot execute External Service actions in Flows. When trying to run the External Service actions, the users get an internal server error or an error which indicates that the action name was not found. Note: This article is for Community users. For Guest users, please see https://...
Fixed - Summer '21 ·Reported By 4 ·Updated 2021-05-13
In Object Manager, an Insufficient Privileges error message is shown when you click Set History Tracking on the Fields & Relationships page for the Territory object.
Fixed - Summer '21 ·Reported By 10 ·Updated 2021-05-12
Multiple clicks on "Add To Cart" adds the same product to cart under separate line items.
Lightning , B2B Commerce , Summer 21
If a user rapidly clicks on "add to cart", the product is added to cart but displays under separate line items instead of merging them showing multiples of the product.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-05-12
Aura Component calls to Lightning Navigation to navigate to external or relative URLs is breaking, Users are not redirected to the appropriate URL.
Fixed - Summer '21 ·Reported By 7 ·Updated 2021-05-10
User Lockout Email Template can't be selected in Experience Workspaces while in custom folder
The following error is encountered when trying to set the User Lockout email template if the template is contained in a custom folder: Error: This email template doesn't exist.
Fixed - Summer '21 ·Reported By 6 ·Updated 2021-05-10
When attempting to navigate to a community page after the user session expires or is invalidated, a loading delay can be experienced before the page is redirected to the community login page. The delay can range from a short delay (2 - 3 seconds) to a slightly longer delay (7-10 seconds). - Expected...
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-05-06
Knowledge article Helper text in title is uneditable.
In Spring ’21, new helper text feature in the article Title is available. However, there's no way to edit it. Get More Characters for Field-Level Help Text https://releasenotes.docs.salesforce.com/en-us/spring21/release-notes/rn_forcecom_fields_characters.htm
Fixed - Summer '21 ·Reported By 22 ·Updated 2021-05-03
Operational Analytics - Reports
Currently, when creating a Sandbox copy from a Production that has a CRT with the following relationships: Knowledge -> Knowledge Article Version -> Knowledge__DataCategorySelection, the attempt to create a report based on it will cause an internal server error. This issue happens because the references...
Fixed - Summer '21 ·Reported By 5 ·Updated 2021-05-03
Internal Server Error is thrown while creating a Task or Event record from classic interface.
Internal server error is thrown while creating a Task or Event record from classic interface. The same issue is not present in Lightning. Error ID: 16244051-24940 (1431958353) [Note: The error id is not constant]
Fixed - Summer '21 ·Reported By 4 ·Updated 2021-05-03
Einstein Analytics - Dashboards/Lenses
A known issue is causing "Open Salesforce Record" actions on a dashboard to ignore the Display Fields (used for grain-level record disambiguation) if they're configured in the dataset's Actions. Instead of displaying the dataset-defined Display Fields, the "Which record do you want to use?" dialog...
Fixed - Summer '21 ·Reported By 3 ·Updated 2021-05-03
Event Label returns "0" when using Bulk API to query the ConversationDefinitionEvent Object
Platform , Einstein Analytics - Data Integration , Einstein Bots
Einstein Bot customers are reporting that the Event Label returns "0" on about half the records from the ConversationDefinitionEvent when using Bulk API. Querying the same ConversationDefinitionEvent records with "0" using SOAP API can return detailed information. NOTE: The Tableau CRM (Formerly...
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-04-30
Unable to attach .ics files to the Lightning Email template
Users are not able to attach the .ics file in the Lightning Email Template instead of getting an error 'Can't add 1 file to email template'.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-04-29
When creating a new record from the email integration side panel using the 'Add to Salesforce' New Case quick action button, the green toast confirmation will not show up during the first creation of a case after a restart of Gmail or Cookie and Cache clearing. The record was indeed created, but there...
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-04-29
When the record which was set the unavailable record type for the operating user was cloned on Sandbox org using Salesforce for iOS v226 or later, the following error would occur: Review the error on this page. "Record Type Id: this ID value isn't valid for the user: 012xxxxxxxxxxxxxxx" This issue...
No Fix - Summer '21 ·Reported By 0 ·Updated 2021-04-22
Accessing null fields in trigger context consumes more CPU time
When an apex method is called via trigger (trigger context) , and the method accesses trigger.new or trigger.old record fields, it needs to do access checks. Thus, consumption of more CPU in trigger context as compared to calling the method directly with same data as access check adds some overhead to...
Fixed - Summer '21 ·Reported By 9 ·Updated 2021-04-19
Einstein Activity Capture users sometimes need to reconnect their data sources (email accounts) to Microsoft Exchange for the sync feature to work. This occurs when connection to Exchange breaks for some reason and the feature does not automatically attempt to re-connect.
Fixed - Summer '21 ·Reported By 54 ·Updated 2021-04-12
When we use lightning quick action to create a case on custom object, Related Record Component do not display the record details unless page is refreshed
Fixed - Summer '21 ·Reported By 4 ·Updated 2021-04-07
Inactive Currencies are showing up in Flow
Inactive Currencies are showing up in Flow along with active ones.
Fixed - Summer '21 ·Reported By 3 ·Updated 2021-04-02
Service Cloud Voice callback feature causing agents to be logged out of Omni-Channel
When Service Cloud Voice callbacks is enabled, callbacks aren't pushed correctly to an agents queue. Due to this, the agent sees an error message in the Omni-Channel widget "You can make and receive calls, but some features aren't working right now".
Fixed - Summer '21 ·Reported By 7 ·Updated 2021-03-30
Passed Activity Timeline does not show whole activities for Person Account record
Passed Activity Timeline does not show whole activities for Person Account record at refreshing link.
Fixed - Summer '21 ·Reported By 3 ·Updated 2021-03-30
Firing two workspace tabs using openTab() method doesn't accurately display the results.
When trying to use openTab() method to open two tabs that display search results of two different search terms, however, two tabs opened display the same results. But when the page is refreshed, the two tabs are displaying the updated/actual results.
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-03-30
Activities , Platform , Sales and Marketing , Email Clients
Related Campaign drop down is not showing in List Email if the List Email is launched from assorted campaign members
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-03-30
In Lighting Console, when opening a report as a subtab, clicking the record name on the main record tab does not move the focus. The focus remains on the Report subtab.
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-03-30
Unable to add Opportunity Split in Lightning, return an error that the percentage doesn’t equal 100%
Sales and Marketing , Lightning , Winter 21
Unable to add Opportunity Split in Lightning, return an error that the percentage doesn’t equal 100% when a newly inserted row has larger % than the Opportunity owner's original split %.
Fixed - Summer '21 ·Reported By 12 ·Updated 2021-03-29
NullPointerException is thrown when navigating to the previous page in Flow which has a Lightning Web Component and apex defined variable as input Property
Fixed - Summer '21 ·Reported By 11 ·Updated 2021-03-26
Can’t Add Related Lists for New Health Cloud Objects on Patient Layout of Account
Customers are unable to add related lists for the new Health Cloud objects released in Spring ‘21 on the Patient page layout of the Account object. The option to add these objects as related lists to the page layout is not available in the object manager.
Fixed - Summer '21 ·Reported By 8 ·Updated 2021-03-25
The Close date value is showing as a null value when navigating to an opportunity record
In lightning experience, the close date value may show as blank when navigating to an opportunity record.
Fixed - Summer '21 ·Reported By 69 ·Updated 2021-03-23
In High Velocity Sales, prospects exited to a new Sales Cadence will display 'Step 0'
In High Velocity Sales, when a prospect exits from one Sales Cadence to another, the Sales Engagements step card may display 'Step 0'. When the Sales Cadence Targets related list on the Sales Cadence is viewed, these prospects will have a blank Step Name. This behavior is intermittent and does not affect...
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-03-23
Some managed released packages not showing in AppExchange publishing console
Some publishers attempting to attach a managed package to an AppExchange listing are unable to see package versions despite the package meeting the criteria (in Managed - Released status).
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-03-23
Managed components can only be deleted in Salesforce classic.
When attempting to delete managed components in the Lightning (LEX) interface an error is thrown: "Cannot delete managed component".
Fixed - Summer '21 ·Reported By 6 ·Updated 2021-03-22
No notification when assigned resource has been removed from service appointment
Resources receive a notification when they are assigned a Service Appointment, but no notification when assigned resource has been removed from service appointment.
Fixed - Summer '21 ·Reported By 5 ·Updated 2021-03-22
When a Customer has Related record on the Task Record Home, which has a lookup field as Asset->Receiving Service Contact. There is a lookup filter on the "Receiving Service Contact" field on the Asset. This causes error on loading the Record Home. The issue is that mainRecord is null, so mainRecord[primaryLookupField]...
Fixed - Summer '21 ·Reported By 8 ·Updated 2021-03-19
Status-Based Capacity not accurately evaluated when status changes to Busy
When using Status-based capacity model, capacity should be released whenever the work is in a "Completed" status. Under certain circumstances the Agent capacity is not released.
Fixed - Summer '21 ·Reported By 5 ·Updated 2021-03-18
Spring'21 - Tabset component does not preserve URL parameters
In Spring'21 release version, tabset component does not preserve URL parameters when we navigate on a page which includes a tabset component from another component/page navigationService.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-03-18
Changes to State Values Not Reflected in the [Change To] State List in State & Country Picklists
During setup of State & Country Picklists, if a standard State value is renamed during Step 1 (configuration), the renamed value will not display in Step 3 (convert your data).
Fixed - Summer '21 ·Reported By 19 ·Updated 2021-03-15
In console apps walkthroughs not working when creating a new record, and prompts from the same walkthrough continuing on the detail page.
Fixed - Summer '21 ·Reported By 5 ·Updated 2021-03-15
Lightning Scheduler : Schedule a Meeting not giving correct view view of availability
Flow , Financial Services Cloud
This issue is with Lightning Scheduler orgs, When trying to book service appointments. Getslots screen is not giving the correct view. Slots screen view will not start the weekday from the current date and shows grey out area when no slots available.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-03-12
In managed package, Default page assignment is failed when installing
Packaging , Lightning , Spring 20
- Managed package issue - The issue occurs at the package includes lightning page that assigns App Default setting. - Any page causes this issue, such as HOME or Record
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-03-12
Formula Fields with JavaScript Code metric not working as desired
Salesforce Optimizer incorrectly list Formula fields with JavaScript Expected Results: - Formula Fields with JavaScript Code metric should be in green status. Actual Results: - Optimizer app shows the formula field in review status.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-03-10
Database.upsert operation on objectTerritory2Association entity not respecting the partial success even though allOrNone is set to FALSE - Actual Result If <List> has 2 records and one of them has an error, then all the records are failing to save with the same Error message. No Partial Success...
Fixed - Summer '21 ·Reported By 10 ·Updated 2021-03-08
When a 2GP depends on managed package(1GP), where the 2GP version contains at least one of the same language translations as the 1GP package then it will fail with an error message like: "Inactive Translations Cannot be Uploaded".
Fixed - Summer '21 ·Reported By 8 ·Updated 2021-03-05
When actions change in a page layout we intermittently see the wrong action getting executed
There's a timing issue. Steps to Setup: 1. In any object, create two record types and two page layouts 2. The only difference in the page layouts should be the number of actions. (Add an extra action in layout2). 3. Assign the pages to the record types (R1 = P1, R2 = P2) 4. Ensure the change record...
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-03-04
Optimizer Report showing incorrect workflow limit
When you run an Optimizer Report, it will show an incorrect workflow limit if your workflow limit has been increased.
Fixed - Summer '21 ·Reported By 3 ·Updated 2021-03-03
Unable to disable Inline edit for fields located within dynamic forms
User Interface , Lightning , Spring 21
Disabling the perm "Enable Inline Edit" or completely disabling inline edit for your org does not effect dynamic forms. Fields in these forms will still have the inline edit feature available.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-03-03
In LEX, the Account Billing address is showing BillingState=null if we change the Billing country and the new country has a state with the same code as the state selected on the original address. For example, if we change from United States - Virginia (VA) to Honduras as Honduras has a state called...
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-03-03
Kanban's with 0 records show all picklist values for record types with restricted picklist values
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-03-02
Deleting content from one Collection will remove it from all Collections
Deleting content from one Collection will remove it from all Collections
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-03-01
Dashboard filters on percentage fields yield inaccurate results in certain locales
Operational Analytics - Dashboards
Dashboard filters on percentage fields yield inaccurate results in orgs with locales that use periods to separate number groups of thousands (as opposed to commas).
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-03-01
Lightning , Operational Analytics - Dashboards
A known issue is causing Lightning Tables to error or display blank in dashboards when they are filtered or averaged on a field that contains null or erroneous values. This manifests as a blank space where the Lightning Table should be or an Application Error like the following: » This page has...
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-03-01
When FirstName or LastName includes any characters other than latin characters in the Apple account of a user, it is not received in Salesforce as expected. for example: Cyrillic characters Apple Account First name: Toão Last name: Lane Salesforce First name: Toão Last Name: Lane
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-03-01
When a survey is created and too many questions, answers, or logic definitions are used admins may encounter an error on save stating: We can't save your survey because of an error: null
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-03-01
Disability and Product Accessibility
NVDA Screen reader is not read the section headers once the tab is expanded (Account, Contact, Leads & Opportunities, Tasks, Calendar, Reports). Also, when the user has expanded any tab from the header, Screen Reader would read the expanded list but skips the section header like "Recent records, Recent...
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-02-22
UI in forecast does not resize properly with utility bar
The utility bar might block the view, and links, to records when the screen resolution forces the component to shrink.
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-02-18
No revenue schedule is created when the revenue is set to zero and customization of product schedules has been enabled.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-02-16
Disability and Product Accessibility
At low resolutions or 200% browser text zoom, navigation items may be inaccessible because they're clipped by the bottom of the browser window (or utility bar). Actual results: The last items in each of these lists are inaccessible Expected results: All items in the nav item dropdown or the more...
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-02-16
Public knowledge articles links redirect to one.app and are not displayed for Lightning only orgs
Knowledge , Site.com , Communities , Lightning
When accessing a public knowledge article as a guest user through a sites URL in an org that is setup as "lightning only", the URL is redirected to one that has one/one.app# and the article is not visible and requesting end user to login.
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-02-16
UniqueConstraintViolationException occurs when you install unlocked package.
UniqueConstraintViolationException occurs when you install unlocked package.
Fixed - Summer '21 ·Reported By 9 ·Updated 2021-02-15
Einstein Activity Capture , Einstein Analytics - Apps , Einstein Analytics - Dashboards/Lenses
ListEmail data is currently not available in Einstein Activity Capture prebuilt dashboard and datasets.
Fixed - Summer '21 ·Reported By 3 ·Updated 2021-02-11
Embedded Service for Web Chat, saves transcripts with agent messages only via iOS
It has been observed that in some instances when a customer tries to save transcripts from Embedded Service web chat, they are presented with a file containing just the agents messages. This is currently only observed via iOS mobile devices. (Android and Desktop, work as expected.) This also only...
Fixed - Summer '21 ·Reported By 14 ·Updated 2021-02-09
Entity name above the list view selector is not picked up by screen reader
Listviews , Disability and Product Accessibility
When using a screen reader the entity name of the list view, such as contacts, may not be picked up by the screen reader
Fixed - Summer '21 ·Reported By 4 ·Updated 2021-02-08
Metadata doesn't handle namespace for installed CustomButton
When trying to deploy a Lightning Record Page (Flexipage) with dynamic actions (winter 21 feature) on the Quote object with CPQ managed package (Summer 20 & preview) actions the deployment to a production org fails with the following error message: "Component [force:highlightsPanel] attribute [actionNames]:...
Fixed - Summer '21 ·Reported By 8 ·Updated 2021-02-04
You can change the Task validation rules in Classic in a way that allows empty Subject lines. If a user attempts to inline edit a subject from a blank value, the inline edit error window displays oddly.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-02-04
Einstein Platform Services , Disability and Product Accessibility
When viewing the Einstein recommendations they are being shown as a list but are not tagged as a list for screen readers
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-02-04
Validation rule fires unexpectedly on Forecast Category
Sales and Marketing , Lightning
When there is a validation rule set for Forecast Category values, it fires inconsistently. For example, the validation Rule is set to run when Forecast Category is 'Omitted'. In inline edit in lightning experience, if you set the stage value this automatically sets the forecast category, but when...
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-02-02
Apex Tests that update MessagingEndUser consent status end up persisting data in the org
Record created in test class getting committed to database on MessagingEndUser table while updating "MessagingConsentStatus" field of "MessagingEndUser" test record in the Test Class.
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-02-01
Test.setCreatedDate() on protected custom Object record results in InvalidParameterValueException
Test.setCreatedDate() in a Test Class results in the following error during Run Test when it is used with a protected visibility on custom Object : System.InvalidParameterValueException: Provide the ID of a test-context sObject as the first parameter for setCreatedDate().
Fixed - Summer '21 ·Reported By 15 ·Updated 2021-01-29
Spring'21 - Background of Shared Event Detail Page is Transparent
On Spring'21 org, the background color of other users' events becomes transparent.
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-01-27
Initial Save of a Named Credential is not redirecting to Auth. Provider login page
With Spring 21, 'Start Authentication Flow on Save' is automatically checked and greyed out however when we save, it does not redirect to the Auth. Provider login page. This works fine in Winter 21(228). - Actual Result While creating a named credential, Start Authentication Flow on Save' is automatically...
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-01-25
List View refreshes when opening a record in a new tab in Console App
When in a console app, viewing a list in split view, firing force:refreshView will sometimes cause the list to be refreshed. It is expected that the list should not refresh
Fixed - Summer '21 ·Reported By 4 ·Updated 2021-01-22
Standard labels on Opportunity related list not translated when user language is changed to French.
Platform , Platform Encryption
On any new org, simply go to an Opportunity Details page and hover over the associated account. In the French language, you'll see "Etape:" which is apparently incorrect, in French it should have "Etape :", with space.
Fixed - Summer '21 ·Reported By 4 ·Updated 2021-01-21
Activities , Email Clients , Surveys
The inserted Image sent from survey email using email composer in the survey builder doesn't render in the recipient's email and is broken.
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-01-20
Fatal Apex error using List.deepClone() on records returned from SObjectxAccessDecision.getRecords() method
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-01-15
Saving an Apex class with a statically invoked flow throws an ISE
When attempting to save an apex class when adding statically invoked code logic, the class fails to save and throws an internal server error. This happens when the flow contains a resource variable of type record using the entities Tenant Usage Entitlement and Skill and the variables have "Availability...
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-01-08
Notifications from Task records created as a result of a process being invoked by Apex are not sent
Activities , Apex , Process Builder
When Apex executes and creates a record which meets the criteria of a process, if that process creates a Task record, the Task my not send a notification email to the assigned user.
Fixed - Summer '21 ·Reported By 5 ·Updated 2021-01-07
When performing "right click and open in a new tab" operation from the Global Search Result records in Community, the wrong/incorrect record is getting opened. The href attribute is pointed to the incorrect record id for some records. So, it is opening the wrong record in the new tab. - Actual Result. Right...
Fixed - Summer '21 ·Reported By 1 ·Updated 2021-01-07
Users without "Customize Application" can edit/add entries for "Trusted URLs for Redirects"
Platform , Metadata , Winter 21
Users who have been granted the "View Setup and Configuration" permission, but not the "Customize Application" permission are able to Read, Create, and Edit entries for "Trusted URLs for Redirects." It is expected that users with "View Setup and Configuration" will be able to Read these entries in...
Fixed - Summer '21 ·Reported By 0 ·Updated 2021-01-06
Patch org creation fails due to deleted managed custom metadata type record
Patch org creation fails if managed custom metadata type record is deleted
Fixed - Summer '21 ·Reported By 2 ·Updated 2021-01-05
Sharing , Knowledge , Change Sets
When trying to set up an outbound change set and adding a criteria-based sharing rule for Knowledge, you receive an Internal Server Error if external sharing model is enabled. Trying to access the change set again also gives the same Internal Server Error
Fixed - Summer '21 ·Reported By 5 ·Updated 2021-01-04
CMS Collection based on Record List View does not load translation for Record Type Name field
CMS Collection based on Record List View does not load translation for nested fields such as RecordType.Name
Fixed - Summer '21 ·Reported By 3 ·Updated 2020-12-22
Search Results component doesn't load when a guest user searches a Customer Service community
In a Customer Service community, the Search Results component may not fully load when a search is performed by a guest user.
Fixed - Summer '21 ·Reported By 0 ·Updated 2020-12-16
Prompt users to add products to opportunities does not work from custom related list
Prompt users to add products to opportunities" does not work from custom related list
Fixed - Summer '21 ·Reported By 0 ·Updated 2020-12-16
Performance slowness in running reports via the Partner Portal
When reports run through partner portal users in the partner portal, latency or slowness is observed. There are no errors observed on UI but only slowness in execution.
Fixed - Summer '21 ·Reported By 0 ·Updated 2020-12-15
Unable to see the product after adding 100 Products to Price Book Entries related list (LEX Only)
Unable to see the product after adding 100 Products to Price Book Entries related list (LEX Only) and this issues only happening in LEX .There is no issues on classic.
Fixed - Summer '21 ·Reported By 0 ·Updated 2020-12-09
Cannot add New Notes to Campaigns when Topic for object is Disabled, Error Invalid Session
Some users might see the error when trying to add Notes to Campaigns in Classic UI -The action you performed was invalid for your session. Please refresh your page and try again.
Fixed - Summer '21 ·Reported By 0 ·Updated 2020-12-08
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