Winter '21
Trailblazer Community

Known Issues · Releases · Winter '21

Case created by external user via Snap-In Offline Form does not fire case assignment rules

Service

Case created by external user via Snap-In Offline Form does not fire case assignment rules

Scheduled - Winter '21 ·Reported By 86 ·Updated Yesterday

Using "Add Calendars" or "Show Items", end users need to refresh browsers to see other calendars

Activities , Spring 20

In Summer 20 release, in Calendar page, when end users click on "Add Calendars", end users need to refresh browser to see other calendars. A browser refresh may also be needed to display events after clicking on the Show Items checkbox on an existing calendar.

Scheduled - Winter '21 ·Reported By 27 ·Updated Yesterday

Error message 'We can’t execute the API because the parent record isn’t selected' while clicking on Reply/Reply All/Forward under Case Feed.

Activities , Platform , Service , Email Clients , Service Cloud Console

In the console app,The error message 'We can’t execute the API because the parent record isn’t selected' is observed on clicking on Reply/Reply All/Forward under Case Feed.

Scheduled - Winter '21 ·Reported By 19 ·Updated Yesterday

Unfreeze button on inactive User record returns error message

Summer 20

When an inactive User is in a frozen status, an error message is returned when a System Administrator goes to unfreeze the record.

Scheduled - Winter '21 ·Reported By 11 ·Updated Yesterday

Validation error when trying to activate Flow from details and versions page

Flow

Users may see a Validation error when trying to activate Flow from details and versions page if a custom object has picklist field and is used in the Flow. Issue is seen in flows of type: autolaunched Flow when "New or updated records—flow makes fast field updates" is selected. Flow can be activated...

Scheduled - Winter '21 ·Reported By 11 ·Updated Yesterday

Make federation ID case-insensitive feature does not work when using SSO with a custom apex JIT handler

Authentication

The Make Federation ID case-insensitive feature does not work when using SSO login with a custom apex JIT handler. Even if the perm is enabled, the federation ids are compared as if it were case-sensitive. Therefore, since it is not an exact match, an SSO error will occur. - Expected result: SSO...

Scheduled - Winter '21 ·Reported By 5 ·Updated Yesterday

Getting view state error when adding Apex class permission in the permission set even though Enhanced Permission Set Component is enabled.

Platform , User Interface

When adding an Apex class to a permission set in the org which has 14k + apex classes in the org and 'Enhanced Permission Set Component enabled', we are getting the View State Error.

Scheduled - Winter '21 ·Reported By 12 ·Updated 2 days ago

Bulk v2 jobs fails with Max file size in characters error due to our auto chunking usability

API

Bulk v2 jobs fail with the below error when we upload larger than a 10MB file. This is because of our Bulk V2 automatically breaks the data into individual batches by every 10,000 records. Error Details : "null:InvalidBatch : InvalidBatch : Failed to parse CSV. Exceeded max file size. Max file...

Scheduled - Winter '21 ·Reported By 12 ·Updated 2 days ago

In Firefox, unable to attach files in SnapIns when "Block pop-up windows" setting is enabled

Sites , Live Agent , Service Cloud Console , Communities , Omni-Channel

In Firefox, if the "Block pop-up windows" - Firefox setting is enabled, clicking on the "Upload a file" button in SnapIns window does not open the "Upload a file" window (popup).

Scheduled - Winter '21 ·Reported By 3 ·Updated Today

Inline edit of related record component showing previous value after data is updated on the parent record

Lightning

Inline edit of related record component does not update when information is updated on the detail of the parent object. For instance, with Contact set to related record for Case, updating the contact on the Case's detail component will update the Contact on the related contact component. However,...

Scheduled - Winter '21 ·Reported By 11 ·Updated 2 days ago

Related List Single component does not reload successfully after changing related parent record

Lightning

Related List Single component does not reload successfully and shows gray after changing related parent record.

Scheduled - Winter '21 ·Reported By 3 ·Updated Yesterday

Failing to delete a version of the process builder.

Lightning

When attempting to delete a specific version of a process in Process Builder, the screen will load for about 10 minutes before failing.

Scheduled - Winter '21 ·Reported By 2 ·Updated Yesterday

Spring20: Article Search results in community displaying blank “Last Modified Date”

Knowledge

'Last Modified' date is blank in the Global Search results page for the Articles in the customer service community.

Scheduled - Winter '21 ·Reported By 8 ·Updated 2 days ago

'Save & Email Quote' button available for Status where 'Allow Email' is false on select profiles

Sales and Marketing

'Save and Email Quote' button appears on quote pdf preview even though User does not have "View setup and configuration" and "allow email" permission assigned to their user record via permission set or profile.

Scheduled - Winter '21 ·Reported By 3 ·Updated 2 days ago

Lightning Scheduler Not creating Event Record if there is no Edit Event Permission is provided at the profile level

Lightning

Lightning Scheduler stopped creating Events for Service Appointments when "Edit Event" permission is not given at Profile level.

Scheduled - Winter '21 ·Reported By 1 ·Updated 2 days ago

Error occurs when creating new "HOME" page variation

Communities

When creating a new "Home" page variation the following error occurs Cannot read property 'themeLayoutId' of undefined

Scheduled - Winter '21 ·Reported By 0 ·Updated 2 days ago

Lead object is not available in Messaging Templates

Service , Messaging

Some of the Salesforce customers and their users reported an issue where the Lead is missing from the list of available objects for 'Insert Merge Field' when creating a new Messaging Template.

Scheduled - Winter '21 ·Reported By 3 ·Updated 3 days ago

Chatter Content Preview Link thumbnail missing and play button missing in Community Builder preview.

Chatter , Communities

In Community Builder preview mode, Chatter posts with Content Preview Link are missing both thumbnail image and play button image. For example, chatter post with link to YouTube video, the thumbnail image and play button are missing in Community Builder preview mode.

Scheduled - Winter '21 ·Reported By 6 ·Updated 5 days ago

Close chat confirmation dialog references incorrect path to save transcript

Service , Live Agent , User Interface , Lightning , Omni-Channel , Summer 20

Upon ending a chat within an Embedded Web Service (formerly Snap-Ins) chat window the close chat dialogue message for chat visitors references the incorrect click path to the Save Transcript button. Current close chat dialogue message that is displayed: "Don't worry, after the chat ends, you can...

Scheduled - Winter '21 ·Reported By 4 ·Updated 5 days ago

Lightning: Report filter on standard Currency field (CurrencyIsoCode) not working correctly

In Multi-Currency org, when we add a filter in lightning report for standard Currency field (CurrencyIsoCode), the report is not showing any result.

Scheduled - Winter '21 ·Reported By 40 ·Updated 6 days ago

LIGHTNING: Leads 'Unread by Owner' flag not updating when leads are viewed from the reports tab

Operational Analytics - Reports

In Lightning Experience, when a user navigates to a lead detail page from the 'Reports' tab, the 'Unread by owner' flag is not set to false, even after the lead is already read by the owner.

Scheduled - Winter '21 ·Reported By 26 ·Updated 6 days ago

Bad_Start_Url error is returned when auth provider URL receives a relative path that contains white spaces or invalid characters

Authentication , Communities , Summer 16

When the URL decoded value of startURL contains a relative path with white spaces or invalid characters (e.g. éá) before the first existing question mark, "Bad_Start_Url, startURL was not a relative path or contained invalid characters" is thrown when redirected to the auth provider servlet.

Scheduled - Winter '21 ·Reported By 10 ·Updated 6 days ago

Unable to filter reports on Case Deflection "Signal"

Operational Analytics - Reports

There are no values available to select when creating a filter on Case Deflection "Signal" This is true in both Classic and Lightning Experience

Scheduled - Winter '21 ·Reported By 6 ·Updated 6 days ago

Customer encountering gack for price book entry insertion when working previously summer 20

Apex , Summer 20

Issue where users (such as guest users) without CRUD access to Pricebook Entry could not insert Pricebook Entry records in Apex class context

Scheduled - Winter '21 ·Reported By 2 ·Updated 6 days ago

Error deploying metadata to create a Task list view

Metadata , Salesforce DX , Listviews

Error deploying metadata to create a Task list view

Scheduled - Winter '21 ·Reported By 18 ·Updated 7 days ago

Task/Event Record Type field doesn't appear in Related Lists in Lightning Experience

Activities , Lightning

Task/Event Record Type field doesn't appear in Related Lists in Lightning Experience

Scheduled - Winter '21 ·Reported By 15 ·Updated 7 days ago

Salesforce Mobile Users may not be able to Navigate away from 'Switch to the App' Screen

Mobile

Some Mobile Users may see a 'Switch to the App' page they cannot navigate away from after login on a Mobile Device. In these circumstances, the User will find that if they log in via a Desktop browser they are prompted to reset their password. The Mobile Login Flow is not rendering the password reset...

Scheduled - Winter '21 ·Reported By 12 ·Updated 7 days ago

Salesforce Critical Update with Use of IsChanged on Relational Fields Results in Process Builder Errors

Process Builder

After enabling the Salesforce critical update Check for Null Record Variables or Null Values of Lookup Relationship Fields in Process and Flow Formulas processes using IsChanged in relation to calculation on relational fields will return errors and block the process from running. User may encounter Internal...

Scheduled - Winter '21 ·Reported By 7 ·Updated 7 days ago

Some Email templates are repeatedly displayed when tried to Insert an email template from Email action

Activities , Platform

Some Email templates are repeatedly displayed when tried to Insert an email template from Email action

Fixed - Winter '21 ·Reported By 6 ·Updated 7 days ago

Health Check page not found error when attempting to Edit the Number of Objects with Default External Access Set to Public within Lightning

Lightning

When you click on "Edit" link for "Number of Objects with Default External Access Set to Public" on the Health Check page, it results in "Page not found"page.

Scheduled - Winter '21 ·Reported By 5 ·Updated 7 days ago

SCIM V2 PATCH is not in compliance with RFC7644

API , Authentication

SCIM PATCH method doesn't update the Groups as per the RFC7644 SCIM specification: https://tools.ietf.org/html/rfc7644#section-3.5.2

Scheduled - Winter '21 ·Reported By 4 ·Updated 7 days ago

Summer'20: Unable to add content in CMS Workspace, Error - '{0}' isn't a valid contentBodyId.:source

Content and Files , Summer 20

While Adding Content to CMS Workspace some of the Summer '20 orgs may get Validation error " '{0}' isn't a valid contentBodyId.:source "

Scheduled - Winter '21 ·Reported By 3 ·Updated 7 days ago

Concurrent publishing of multiple communities may result in corrupted/invalid changelists preventing publishing

Communities

Community Developers can use SFDX to automate publishing (and creation) of a community. When performing this action manually via the UI, they are usually limited to publishing one community at a time. Our new publish API endpoint allows for concurrent publishing of all communities in an org. One example...

Scheduled - Winter '21 ·Reported By 9 ·Updated 8 days ago

When an ActionCadenceTracker record has a null TargetId, it can't be removed from a Sales Cadence

Sales and Marketing

When an ActionCadenceTracker record has a null TargetId, attempting to remove the target from the Sales Cadence Targets related list will display the following error: "An error prevented any <entities> from being removed from a sales cadence." See this related known issue which describes how records...

Scheduled - Winter '21 ·Reported By 4 ·Updated 8 days ago

Date format in header is not changed on LEX calendar/calendar component when switching from availability to day view and vice versa

Lightning

The date format of the default date is not changed on Calendar home when we switch from "Day" to "Availability" or vice versa. This also applies to calendar component of community. "Availability" view shows day of the week by default. ex) Monday, July 13, 2020 "Day" view doesn't show day of the...

Scheduled - Winter '21 ·Reported By 2 ·Updated 8 days ago

"class java.util.GregorianCalendar cannot be cast to class moduleapi.interaction.DateTime" error while assignin DateTime field of SObject type in flow

Flow

"class java.util.GregorianCalendar cannot be cast to class moduleapi.interaction.DateTime" error while assignin DateTime field of SObject type in flow

Scheduled - Winter '21 ·Reported By 2 ·Updated 8 days ago

Work Utility icons on community pages disappear from page when the chat button is clicked

Communities

Utility icons disappear from screen when the chat button is clicked. The button becomes visible again once the chat is finished.

Scheduled - Winter '21 ·Reported By 0 ·Updated 8 days ago

Performing a global search in Lightning Experience results in a blank page

Search

Some users may have observed that they see a blank screen in Lightning Experience when performing a global search when the search is repeated, the customer is presented with the following error: "Hmm...something's not right" error. This happens if a user has pinned search entities in Classic global...

Scheduled - Winter '21 ·Reported By 26 ·Updated 9 days ago

Error message appears when exporting Community Theme

- Like following sample error message received when exporting the Community that's made when language setting was multi-byte Language such as Japanese. - This issue has occurred since Spring'19 We run into a few problems To export your Lightning Community template, first resolve the following issues. ...

Scheduled - Winter '21 ·Reported By 8 ·Updated 9 days ago

Lightning Scheduler - Location distance not showing properly when distance is less than 1KM/MI

Lightning

The location distance is not showing a 0 before the decimal places when the value is lower than 1 kilometer / 1 mile.

Scheduled - Winter '21 ·Reported By 0 ·Updated 9 days ago

We encountered and internal error. ErrorID: undefined when survey version is re-named from Classic

User Interface , Lightning , Surveys

Unable to access Survey Version and getting below error : We encountered and internal error. ErrorID: undefined

Scheduled - Winter '21 ·Reported By 0 ·Updated 9 days ago

Gmail Integration - Login issue if the user is added to Einstein Activity Capture permission set

Email Clients , Outlook , Einstein Activity Capture

While trying to authenticate on Gmail Integration 'Salesforce' chrome extension, User gets to see below error: "We encountered a problem. For help, contact your administrator." Issue occurs to the Users who: 1. are added to a Standard (or premium) Einstein Activity Capture (EAC) permission set...

Scheduled - Winter '21 ·Reported By 53 ·Updated 12 days ago

Sorry to Interrupt Error -709169489 displaying while actively working messaging sessions in Lightning Experience

Messaging , Service Cloud Console , Lightning , Omni-Channel

While working on messaging sessions, agents may run into a Sorry to Interrupt Error with the number showing -709169489.

Scheduled - Winter '21 ·Reported By 5 ·Updated 12 days ago

Keyboard shortcut (ctrl-s / cmd-s) doesn't save new task in Activity Timeline

Activities , Lightning

Keyboard shortcut (ctrl-s / cmd-s) doesn't save new task in Activity Timeline

Scheduled - Winter '21 ·Reported By 5 ·Updated 12 days ago

Two push notification being sent to Service Resource when SA is assigned or status is changed to Dispatched

Field Service

Duplicate push notifications being sent to the Service resource when service appointment is assigned or status is changed to dispatched.

Scheduled - Winter '21 ·Reported By 0 ·Updated 12 days ago

Macro inserting of Lightning Email Template has the Email body content unaligned to the header & footer content

Lightning

Inserting of LEX Email Template via Macro shifts the body content to the right of the template body section. It becomes unaligned to the Header & Footer Template content

Scheduled - Winter '21 ·Reported By 49 ·Updated 13 days ago

Current dialogs message not displaying when dialogs next step is end chat

Einstein Bots

When using the "End Chat" action to end an Einstein Bot session, intermittently the final dialog message may not be shown to the visitor. The chat transcript will show the full dialog as expected, without the missing messages.

Scheduled - Winter '21 ·Reported By 25 ·Updated 13 days ago

[Lightning]: Field Update Actions Trigger Multiple Notifications for processes on Tasks

Activities , Platform , Summer 18 , Lightning

When ‘Enable User Control over Task Assignment Notifications’ is turned on and there are active Processes updating fields on Tasks, multiple notification mails are sent to the user instead of one.

Scheduled - Winter '21 ·Reported By 21 ·Updated 13 days ago

Not able to create custom field in custom metadata type for Installed Unlocked Package

Salesforce DX

Not able to create custom field in custom metadata type for Installed Unlocked Package, getting an error :- "Cannot create fields on installed managed custom metadata type."

Scheduled - Winter '21 ·Reported By 16 ·Updated 13 days ago

Lookup fields used as predefined values on quick action layout are changing record values upon save

When a Lookup field is used in predefined value formula on a 'create a record' quick action layout, the field show the the value noted on the the parent record but upon saving the value will change to the name of the parent record rather than the value cloned from the parent record. Note that that the...

Scheduled - Winter '21 ·Reported By 4 ·Updated 13 days ago

Package upgrade error pointing to a Named Credential: Cannot Modify Managed Component

Packaging

This error can be thrown for 2 different scenarios specific to a managed Named Credential. If a subscriber changes the 'AWS Access Key ID' value on a managed Named Credential, an upgrade will fail. If a subscriber changes the name for an Auth Provider connected to a Named Credential, an upgrade...

Scheduled - Winter '21 ·Reported By 4 ·Updated 13 days ago

Apple auth provider does not return name and email when Face ID or Touch ID on iPhone is used

Authentication , Spring 20

Apple auth provider using "name email" scope returns no name or email when FaceID or TouchID on iPhone are used. Note: Apple only sends the user data to the app on the first authentication. If the user authenticated already, he might need to revoke access to the app via https://appleid.apple.com/. "The...

Scheduled - Winter '21 ·Reported By 3 ·Updated 13 days ago

Language Picker is not respecting the selected language for the second time

Lightning

The Language picker is not respecting the selected Language for the second time on Surveys.Although the expected result is to load the survey in language 2, the survey is loading in the first selected language.

Scheduled - Winter '21 ·Reported By 3 ·Updated 13 days ago

Quotes Sync is adding decimal places and changing the Unit Price on Quote Line Items

API , Data Loader

When inserting a Quote Line Item record via API(Data Loader, Apex), it adds additional decimal places during quote sync. This occurs when Multi-Currency is enabled and the decimal place is set to 4.

Scheduled - Winter '21 ·Reported By 1 ·Updated 13 days ago

[Data Classification] Subsequent FieldDefinition SOQL query for SecurityClassification load fails

Metadata

When querying FieldDefinition for the SecurityClassification field, subsequent queries in the same transaction for different entities will not return a value for SecurityClassification.

Scheduled - Winter '21 ·Reported By 1 ·Updated 13 days ago

Error when CCP user attempting to 'View All' on the activity component in the community

Activities , Communities

The error occurs when Customer Community Plus user attempts to ​'View All' on the activity component in the community. (Error) Sorry to interrupt You can't view this page, either because you don't have permission or because the page isn't supported on mobile devices.

Scheduled - Winter '21 ·Reported By 1 ·Updated 13 days ago

Saving custom components in developer console (or other dev tools) in some orgs is very slow.

Performance , Metadata , Communities , Spring 20

With the release of Spring 20, Customers may experience slowness in saving custom components when using the developer console or other dev tools such as the sfdx cli. The slowdown on a save to custom components occurs in orgs that have very specific Community/Sites settings enabled. A validation...

Scheduled - Winter '21 ·Reported By 0 ·Updated 13 days ago

"Create draft from online knowledge article" core action failed

Flow , Summer 20

"Create draft from online knowledge article" core action in a flow fails with below error : Error Occurred: Invalid Request.

Scheduled - Winter '21 ·Reported By 11 ·Updated 14 days ago

[RRH] When lookup references a non-existent record, gack appears during inline edit

Lightning

In an RRH-enabled record page, if there is a lookup that references a non-existent record, gack will appear during inline edit. There is no gack when using the Edit button (Aura page).

Scheduled - Winter '21 ·Reported By 3 ·Updated 14 days ago

ARC Related List Order is Incorrect Based on Page Layout

Lightning , Financial Services Cloud

When configuring the Financial Services Cloud ARC via the page layout editor the related lists as ordered in the layout editor are not kept in the correct order when reviewing the related lists via the ARC.

Scheduled - Winter '21 ·Reported By 1 ·Updated 14 days ago

Lightning Sync: Event Sync Delay/Error during Event Sync

Email Clients

Events created in Exchange are experiencing sync delays and deletion issues Exchange to Salesforce. The error results from S2XOrgBlacklistPredicate.shouldBlacklistForOrg where predicate is not null-safe on attendee emails.

Scheduled - Winter '21 ·Reported By 1 ·Updated 14 days ago

Open page modal shows same lastModifiedDate for all pages.

Lightning

Open page modal shows same lastModifiedDate for all pages.

Scheduled - Winter '21 ·Reported By 1 ·Updated 14 days ago

Expanding the calendar trough with a larger number of all-day events pushes the "Collapse all-day view" button out of view and prevents scrolling

Activities , Lightning

Users with a larger number of all-day or multi-day events on a given day may not be able to access the "Collapse all-day view" button after expending the view and won't have the ability to scroll through the respective events. Similar behavior may be seen with tasks.

Scheduled - Winter '21 ·Reported By 1 ·Updated 14 days ago

Navigating to account (resulting objects) from Lead convert success model in console leaves lead tab open when org has console related perm ON.

Navigating to account(resulting objects) from Lead convert success model in console leaves lead tab open when org has console related Critical Update ON. Related Critical Update : "Keep Working with Tab-Focused Dialogs" - Actual Result converted Lead tabs are no longer closed on lead conversion...

Scheduled - Winter '21 ·Reported By 5 ·Updated 15 days ago

Updating permission set group name doesn't reflect in permission set group related list of user

Platform , User Interface

Updating permission set group name doesn't reflect in permission set group related list of user.

Scheduled - Winter '21 ·Reported By 2 ·Updated 15 days ago

Search Layout order changes not respected on Return Order object

Platform , User Interface , Financial Services Cloud

Even after customizing the search order for the object return orders but the updates are not being seen in the global search.

Scheduled - Winter '21 ·Reported By 1 ·Updated 15 days ago

List view app builder component caches record data in small region

Listviews

List view app builder component caches record data in small region. So the refresh timing differs depending on the placed component region.

Scheduled - Winter '21 ·Reported By 1 ·Updated 15 days ago

Macros cannot be updated for the objects

Macros cannot be updated for the objects that are present in a large number.

Scheduled - Winter '21 ·Reported By 2 ·Updated 16 days ago

Service Cloud Voice and Lightning Dialer Cannot Coexist In Same Org

Service , Lightning

In an org with dialer enabled, attempting to subsequently enable Service Cloud Voice will cause the Phone widget to surface an internal server error, such as: Error Id: 1805814090-19313 (-727071030) Vendor does not exist. Please contact Salesforce customer support.

Scheduled - Winter '21 ·Reported By 1 ·Updated 16 days ago

Retrieving Quick Action does not provide <formula> for <fieldOverrides> in the exported file

API

Retrieving a Quick Action with a predefined field does not provide <formula> for <fieldOverrides>. As the retrieved metadata doesn't include the formula, deploying the retrieved metadata to another org throws an error :"required fields are missing: [DefaultValueFormula]"

Scheduled - Winter '21 ·Reported By 1 ·Updated 16 days ago

Community User gets Username change notification emails from salesforce email addresses

Communities

Username change notification emails would be sent from the salesforce email addresses instead of the community set email address in TAB+VF communities when the setting 'Require email confirmations for email address changes (applies to external users in Lightning Communities) is enabled.

Scheduled - Winter '21 ·Reported By 0 ·Updated 16 days ago

Aura: one.app : Event with OwnerId is not parsed on server

Apex , API

Error is thrown when Event with Owner Id is passed to APEX class.

Scheduled - Winter '21 ·Reported By 0 ·Updated 16 days ago

Using certain browsers highlighting certain areas (List View grid or Related Lists Quick Links) clears the selection when the mouse button is released

User Interface

Using Firefox or Safari you can't select or highlight certain areas of text like the List Views grid or certain fields after hovering over the Related List Quick Links. You can hover over, you can initially select the text but as soon as you release the mouse click, the selection you just did will...

Scheduled - Winter '21 ·Reported By 3 ·Updated 17 days ago

Scheduler - Operating hours Component showing blank value in the Day Column for Non - English languages

Lightning

Scheduler - Operating hours showing blank value in the Day Column for Non - English languages

Scheduled - Winter '21 ·Reported By 2 ·Updated 17 days ago

All-day event created for today reflects yesterday’s Start date in Today's Events component in Lightning

Activities , Lightning

Customers may observe that an all-day event created for today displays yesterday's date when viewed in the Today's Events component under the Home tab via Lightning.

Scheduled - Winter '21 ·Reported By 0 ·Updated 17 days ago

Cannot deserialize serialized object with Sub query

Apex

When two objects have relationship fields to each others, the query results of a SOQL query with sub query is not deserialized successfully in Apex. The error seen will be "Cannot deserialize instance of <unknown> from FIELD_NAME value totalSize or request may be missing a required field".

Scheduled - Winter '21 ·Reported By 12 ·Updated 18 days ago

Unable to view Agreement Terms in Sales Agreements record

Manufacturing Cloud

User is unable to view Agreement Terms in Sales Agreements record if "View Setup and Configuration" perm is disabled and custom metrics are configured.

Scheduled - Winter '21 ·Reported By 2 ·Updated 18 days ago

Total Agreement Amount is displayed as blank in Sales Agreement compact layout.

Manufacturing Cloud

Total Agreement Amount field is displayed as blank in Sales Agreement record compact layout. This issue only occurs if Status field is not included in the compact layout.

Scheduled - Winter '21 ·Reported By 1 ·Updated 18 days ago

"View File Details" button is not closing the lightning:fileCard modal inside a community

Content and Files , Communities

"View File Details" button is not closing the lightning:fileCard modal inside a community

Scheduled - Winter '21 ·Reported By 3 ·Updated 19 days ago

Name field does not auto-populate when creating a Task in Lightning Experience on a Person Account

Activities , Lightning

"Name" field is not auto-populated when creating a New Task using the Open Activities Related List on Person Account records. The issue is reproducible only on Lightning Experience.

Scheduled - Winter '21 ·Reported By 2 ·Updated 19 days ago

Role creation fails when user lacks "Read" access to "Account Relationship" Object

Platform

If an org have the following Community setting enabled "Enable Account Relationships" User's lacking "Read" access to "Account Relationship" Object will encounter the following error when creating new Roles. Unable to Finish Processing Request An error has occurred while processing your request....

Scheduled - Winter '21 ·Reported By 0 ·Updated 19 days ago

Custom Login & Registration pages reset when Experience Builder is published

Communities , Summer 20

In Summer '20 organizations, custom Login & Registration pages set in the Community Workspace are reset when Experience Builder is published.

Scheduled - Winter '21 ·Reported By 0 ·Updated 19 days ago

2GP Managed Package creation failed if previous version has a global class that extends global Virtual class

Packaging , Salesforce DX

When uploading and releasing a first managed version of a managed package and then, without any code changes, if we try to create a new minor version that has for ancestor, the following error occurs: "relationship must be maintained"

Scheduled - Winter '21 ·Reported By 14 ·Updated 20 days ago

Omni-Channel Supervisor and Quick Text tab access listed twice under settings in Winter '20 Orgs

Service Cloud Console , Omni-Channel , Winter 20

Customers who are looking to utilize the Omni Supervisor Feature and/or Quick Text may notice that there are two of these listed under Tab Settings in Profiles/Permission Sets.

Scheduled - Winter '21 ·Reported By 11 ·Updated 20 days ago

Send button is not selectable by Macro Builder when Inbox feature is enabled

Lightning

Unable to create Macro to Send an Email on non-Case entities if Salesforce Inbox is enabled.

Scheduled - Winter '21 ·Reported By 10 ·Updated 20 days ago

Einstein Analytics - Dataflow jobs show successful completion when an environment has exceeded it row limit

Einstein Analytics - Data Integration

When a dataflow, data sync, recipe, or external data job causes an environment to exceed its designated row limit, the job will appear to complete successfully but will fail to create or update its datasets. This can cause Einstein Analytics assets to return stale data or return one of the following...

Scheduled - Winter '21 ·Reported By 7 ·Updated 20 days ago

Encrypted Chatter Feed shows ciphertext when queried

Chatter , Platform Encryption

When the length of the feed post as a rich text area is longer than certain(1K), the data is stored in clob_data, but it's not handled as RTA due to lack of the magic character "\u0000" then the encrypted text leaks in API access.

Scheduled - Winter '21 ·Reported By 3 ·Updated 20 days ago

Standard Einstein Activity Capture Users may not have access to the Activities Dashboard tab

Einstein Activity Capture , Einstein Analytics - Apps

Users who have the Standard Einstein Activity Capture permission set and no other Einstein Analytics permissions should have access to the Activities Dashboard tab, but a Known Issue is preventing some users from seeing it. Affected users may not have the ability to open the Analytics Studio App or...

Scheduled - Winter '21 ·Reported By 2 ·Updated 20 days ago

Focus jumps to Libraries component irrespective of its position in the community page

Content and Files , Communities

If a community page has more than one components in the content area and one of them is a Libraries component, then on the first load or any subsequent page refresh, the focus of the page shifts to Libraries component irrespective of its position in the page. e.g. if the Libraries component is at the...

Scheduled - Winter '21 ·Reported By 2 ·Updated 20 days ago

Flow showing blank screen when formula containing picklist value is populated on the screen

Apex , Flow , Lightning

Formula->choice->complex value resolution breaks with Formula exception swallowing disabled.

Scheduled - Winter '21 ·Reported By 0 ·Updated 20 days ago

JobScope and StackTrace fields on the BatchApexErrorEvent are not populated for Salesforce runTime Exception

Apex , API

Steps to Reproduce : * Sign up new org * Create a custom Object * Label: Batch Apex Error Event Log * Create the following fields on a newly created object (Batch Apex Error Event Log) * AsyncApexJobId * JobScope * Stack Trace * Create VF page * Name : NotePDFError (Which...

Scheduled - Winter '21 ·Reported By 3 ·Updated 21 days ago

Survey Component when embedded in a comunity page is changing the browser tab name after loading

Communities

The survey component loading is changing the browser tab name being displayed when embedded in a community page.

Scheduled - Winter '21 ·Reported By 2 ·Updated 21 days ago

Care Intervention Type object missing lookup filter component

Health Cloud

Care Intervention Type object missing lookup filter component

Scheduled - Winter '21 ·Reported By 2 ·Updated 21 days ago

Custom Report Type on Opportunity w. Products w. Schedules exposes OpportunityLineItemSchedule rows with Type "P"

Sales and Marketing

A report based on a Custom Report Type for Opportunities (A) with at least one related record from Products (B) with at least one related record from Schedules (C) returns Schedule rows of type "P". Expected Result: Valid values for Opportunity Product Schedule "Type" field are "Quantity", "Revenue",...

Scheduled - Winter '21 ·Reported By 1 ·Updated 21 days ago

Campaign Influence reports may show duplicate Campaign Member information

Operational Analytics - Reports

When a Campaign Influence report has columns from the Campaign Members object, the report may return duplicate rows. Adding the Member ID field to the report will show that the duplicates have different record IDs, but one of those records will be inaccessible in the user interface or via API.

Fixed - Winter '21 ·Reported By 0 ·Updated 21 days ago

Opportunity "Clone With Related" button results to Error Id -835266075

Sales and Marketing , Einstein Platform Services

Opportunity "Clone With Related" button results to Error Id -835266075 when there's a Prediction field created in the object even if Prediction Builder is not enabled in the Org

Scheduled - Winter '21 ·Reported By 19 ·Updated 22 days ago

2GP - Ancestor package version creation fails due to Dependent picklist fields

2GP - Ancestor package version creation fails due to Dependent picklist fields , get an error : ObjectName__c.FieldName__c: Cannot modify managed object: entity=CustomFieldDefinition, component=00N170000073jv0, field=PicklistControllerEnumOrId, state=released,

Scheduled - Winter '21 ·Reported By 5 ·Updated 22 days ago

Attempt to access custom button icons from a different org in communities on mobile

Communities , Salesforce CPQ (Configure-Price-Quote)

Platform attempts to access custom button icons from a different org in communities on mobile

Scheduled - Winter '21 ·Reported By 4 ·Updated 22 days ago

Error: 'Please contact your administrator for embedded service setup' observed in Developer Edition orgs

Live Agent , Lightning

We have observed an error that occurs in Developer Edition orgs when trying to configure Embedded Service Deployments after configuration of a Managed Package Namespace Prefix. Example: Please contact your administrator for embedded service setup: 1431824736-24327 (-946831370)

Scheduled - Winter '21 ·Reported By 4 ·Updated 22 days ago

Case Merge feature can timing out when an Organization has a large volume of Case records

Case Merge dialog attempting to load the Case object times out if the Organization has a really large amount of records.

Scheduled - Winter '21 ·Reported By 3 ·Updated 22 days ago

Case Source does not appear in Lightning Experience when a Case is created via Social Account

Lightning , Summer 20

When a Case is created via Social Customer Service Account, the Case Source does field not show the associated Social Post in Lightning Experience. You have to inline edit any field on the Case record and it will then populate. If you hit cancel after the field is populated, you will notice that the...

Scheduled - Winter '21 ·Reported By 1 ·Updated 23 days ago

Cancel Flow Screen # 1 not showing labels for enum Status column

Salesforce Order Management

**Issue is only related to Salesforce Order Management and not Order Management Version 1*** Cancel Item Flow Screen 1 does not display spaces in value or translated Status field value. For example: Status field value dispays 'Partially Fulfilled' as 'PARTIALLYFULFILLED'

Scheduled - Winter '21 ·Reported By 0 ·Updated 26 days ago

Infinite spinner when loading modal from Console with "Keep Working with Tab-Focused Dialogs" CRUC

Lightning

When the "Keep Working with Tab-Focused Dialogs" Critical Update is enabled, customers may experience an infinite spinning indicator when loading modals in Console.

Scheduled - Winter '21 ·Reported By 36 ·Updated 27 days ago

Picklist dependencies are cleared during upgrade if no dependency value selected in the package

Packaging

When upgrading a managed package, subscribers may notice that picklist dependencies manually set within their org are cleared after the upgrade. This issue occurs when the following conditions are met: - The picklist dependency is created by the managed package, but no dependency value is selected...

Scheduled - Winter '21 ·Reported By 14 ·Updated 27 days ago

Restoring a deleted record throws an error

Lightning

Record doesn't get displayed immediately when un-deleted. It throws the below error, although the record is recovered: "Looks like there's a problem. Unfortunately, there was a problem. Please try again. If the problem continues, get in touch with your administrator with the error ID shown here...

Scheduled - Winter '21 ·Reported By 11 ·Updated 27 days ago

Public Apex invocable actions are not able to be called by a flow within the same 2GP package

Apex , Packaging , Flow , Spring 20

Public Apex invocable actions are not able to be called by a flow within the same 2GP package

Scheduled - Winter '21 ·Reported By 6 ·Updated 27 days ago

Uninstalling 2GP managed package fails if it contains flow component

Packaging , Partner , Salesforce DX

Some customers may experience issue when uninstalling 2GP managed package if it contains flow component.

Scheduled - Winter '21 ·Reported By 4 ·Updated 27 days ago

Batch Apex does not lock the current chunk of records which can lead to rollback of UI changes and confusion

Apex

- Batch Apex is not locking the current chunk of records being worked on. This is allowing the records to be altered in a different location and the user thinking the updates have been saved, but then get reverted or overwritten by the batch job with no warning if the batch logic takes any time to...

Scheduled - Winter '21 ·Reported By 3 ·Updated 27 days ago

Related record update action with predefined values can cause an internal server error (-255223054)

Lightning

Related record update action with predefined values can cause an internal server error (-255223054).

Scheduled - Winter '21 ·Reported By 2 ·Updated 27 days ago

Trigger on UserChangeEvent fails to be executed

Apex

Trigger on UserChangeEvent fails to be executed

Scheduled - Winter '21 ·Reported By 1 ·Updated 27 days ago

Invalid Relational Merge Field Results in UI Error but No Error Email Being Sent in Summer 20 Orgs

Process Builder , Lightning

When a UI error is generated due to use of an invalid relational merge field in a process the running user or org admin should receive an error email as well. However, post UI error no error email is sent.

Scheduled - Winter '21 ·Reported By 4 ·Updated 28 days ago

New Survey Invitation cannot be saved and results in an error

Surveys

New Survey Invitation cannot be saved and results in an error that state "Review the errors on this page", navigate to Network field and see an error Review the errors on this page. Select the community that this participant belongs to.

Scheduled - Winter '21 ·Reported By 4 ·Updated 28 days ago

Package install failure with -358454469 or -1575922873

Packaging

When utilizing a push upgrade or direct install, a managed-package fails with error: Install failed, Details: Your requested install failed. Please try this again. None of the data or setup information in your salesforce.com organization should have been affected by this error. If this error persists,...

Scheduled - Winter '21 ·Reported By 10 ·Updated 29 days ago

Scratch orgs are being created with Customer Portal enabled by default

Portal , Platform Encryption , Salesforce DX

Scratch orgs are being created with Customer Portal enabled by default. This behaviour will result in features like Platform Encryption unusable in Scratch Org as both features can't co-exist in a single org.

Scheduled - Winter '21 ·Reported By 9 ·Updated 30 days ago

Custom Opt Out Message not being sent when 'Start Conversation' button is used to start a messaging session

Messaging

Custom Opt-out Message is not being sent for the Opt-out keywords when the 'Start Conversation' button is used to start a messaging session.

Scheduled - Winter '21 ·Reported By 1 ·Updated 30 days ago

Multiple Notifications for the same record or within the Same Transaction using Filtered Subscription not working.

API

SUMMARY: ======== - Filtered and Non-Filtered subscriptions via lightning:empApi doesn't work as expected. - Actual Result The last subscription only works. The first subscription can't get any events. - Expected Result Both subscriptions should work.

Scheduled - Winter '21 ·Reported By 1 ·Updated 30 days ago

Mass Reassign Account Team - Remove an account team member not working properly

The mass remove ATM feature (Mass Account Team Reassign Tool) does not remove members in Classic.

Scheduled - Winter '21 ·Reported By 0 ·Updated 30 days ago

Classic - Accessing "hotlist_mode=1" or "hotlist_mode=2" in "Surveys" Home results in an Internal Server Error

Listviews , Surveys

In the Classic UI, when we go to the "Surveys" tab and changed the Recent Survey section view to "Recently Created" or "Recently Modified", we got the following error: ---- An internal server error has occurred An error has occurred while processing your request. The salesforce.com support team...

Scheduled - Winter '21 ·Reported By 0 ·Updated 30 days ago

LEX: Task deletion on parent record Activity Timeline leads to incorrect navigation away from Task Home/ Activity Timeline

Activities , Platform , Communities , Lightning

From Lightning: When delete an activity of any type (task, email, event) from the Activity Timeline the user does not remain in the current parent record home page as expected. Instead they are navigated back to the Object Home or Application Home page depending on how they originally navigated to the...

Scheduled - Winter '21 ·Reported By 137 ·Updated 2020-07-10

Activating the Lightning Component Dependency Access Check critical update may cause some packages containing flexipage templates to fail to install.

Packaging , Metadata , Lightning

Activating the "Lightning Component Dependency Access Check" Critical Update may cause some packages containing flexipage templates to fail to install. These packages get install errors for flexipage templates that resemble the following error. Problem: 1. (Employee_Digital_Workspace_themeLayout_7S_Home)...

Scheduled - Winter '21 ·Reported By 15 ·Updated 2020-07-10

Context map doesn't get updated when navigating back to a previous screen in flowruntime

Flow

Context map doesn't get updated when navigating back to a previous screen in flowruntime Another thing that happens is that checkbox doesn't stay checked even though in the context map the value is set to true, when you navigate back to the previous screen.There is a loop in the screens.

Scheduled - Winter '21 ·Reported By 9 ·Updated 2020-07-10

Einstein Activity Capture - Activity Timeline not displaying email body when email sent with Enhanced Letterhead header image

Einstein Activity Capture

Using Einstein Activity Capture, Activity Timeline does not display email body when email sent with Enhanced Letterhead header image.

Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-07-10

Order Management invocable action errors are not propagated back to the caller

API , Flow , Commerce Cloud Order Management

**This issue is related to Salesforce Order Management Only*** If status of Order is 'Activated' when attempting to cancel item from using cancel item flow on the order summary will result in the following generic error. Error: [xmlrpc=-1, statusCode=UNKNOWN_EXCEPTION, exceptionCode=UNKNOWN_EXCEPTION,...

Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-07-10

Highlights Panel Hover Details Show Old Record Info After Inline Edit

When changing lookup fields via inline edit which are present in the highlights panel, the highlights panel will display the correct new value of the field, but hovering over the lookup, the hover card will display the old value record details.

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-07-10

Classic - Show and Hide Quota Information in Collaborative Forecasts not available in PE

Sales and Marketing

Show and Hide Quota Information in Collaborative Forecasts not available in Professional Edition orgs in Classic experience.

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-07-10

Email Alerts to Account Team are not sent from Workflow on Activities

Workflow , Process Builder

An Email Alert on Task or Event with "Account Team" recipients does not send an email to those Account Team Members, even when triggered by a Task/Event that is related to an Account.

Scheduled - Winter '21 ·Reported By 119 ·Updated 2020-07-09

Random dates are loaded into LastmodifiedDate column when inserted Tasks in batch using Dataloader or Apex with Audit fields access enabled for an org

Activities

Random dates are loaded into LastmodifiedDate column when inserted Tasks in batch using Dataloader or Apex with Audit fields access enabled for an org.

Scheduled - Winter '21 ·Reported By 34 ·Updated 2020-07-09

[Spring'20] Community User gets Verification Email from salesforce QA_support instead of customer community name while changing the email address

Communities , Spring 20

When community users change Email from custom component or Apex using the inner class with Queueable interface, they receive verification Email from Salesforce QA_Support instead of customer community name.

Scheduled - Winter '21 ·Reported By 10 ·Updated 2020-07-09

Printable view for an object does not work when "Survey Invitations and Responses" RL added

Lightning , Spring 20

Getting error when clicking 'Printable View' on the record page in Lightning on Cases and Account records

Scheduled - Winter '21 ·Reported By 4 ·Updated 2020-07-09

ProfileActionOverride not getting retrieved with source:pull

Salesforce DX

ProfileActionOverride not getting retrieved with source:pull

Scheduled - Winter '21 ·Reported By 3 ·Updated 2020-07-09

Missing Country Code in Register Your Mobile Phone Page (+236 for Central African Republic)

Mobile

When a user attempts to register a mobile phone number against their user record for mobile login verification, the country code +236 for Central African Republic is missing.

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-07-09

Package uninstall fails when requesting a backup

AppExchange , Packaging

When uninstalling a package and requesting a backup of the data included in the package, some users are seeing this uninstall fail. The error number that we've seen so far associated with this issue is: 710282273 If you believe you may be affected by this issue but are getting a different error...

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-07-09

Unable to assign permission set to users due to View All being enabled on Platform events

Platform , Spring 19

If a permission set has "View All Data" enabled, when a platform event is created the View All attribute is incorrectly applied to the permission set's platform event permission. This only affects permission sets which has "View All Data" enable before platform event is created If you clone any...

Scheduled - Winter '21 ·Reported By 29 ·Updated 2020-07-08

Spinner is displayed for a part of the screen but not full screen while performing inline edit

Service Cloud Console , Lightning

Inline editing a field at the bottom of the page, puts the spinner out of frame at the top. This behavior is observed in all the templates except three region template for the lightning record page and in console apps.

Scheduled - Winter '21 ·Reported By 4 ·Updated 2020-07-08

"We couldn't validate componentAttributes" when attempting to deploy community themes via change set

Change Sets , Communities

Some customers may have observed that they see the following error when attempting to deploy a changeset with Community Themes: Community Site.com 0 0 We couldn't validate componentAttributes in Community/themes/partnerCentral.json for component 0f3fb8c1-d37c-4681-9038-21b567169927. Error: attribute...

Scheduled - Winter '21 ·Reported By 3 ·Updated 2020-07-08

Classic UI Owner changes do not trigger Record-Triggered Flow (After the record is saved)

Sharing , User Interface , Flow

When owner changes happen on a record in Classic UI, Record-Triggered Flow (After the record is saved) doesn't seem to trigger.

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-07-08

Notes share email link does not go to correct Note in Console

Content and Files , Service Cloud Console

When customer shares a note to a user, it sends a link to the shared user. When in a Console view, clicking the link does not take you to the correct note but to most recently viewed note instead.

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-07-08

When Agent Work is created via apex invoked by process builder or trigger, the work item is not successfully inserted.

Omni-Channel

When Agent Work is created via apex invoked by process builder or trigger, that work is not inserted successfully and doesn't appear in the Agents Widget. - Actual Result The Agent Work fails to insert and doesn't appear in the associated agent's widget - Expected Result. The Agent Work should...

Scheduled - Winter '21 ·Reported By 3 ·Updated 2020-07-07

Single Sign On fails in Communities when the configured custom domain starts with "login"

Authentication

Single Sign-On fails in Communities with "Failed: Recipient Mismatched" when the community has custom domain starts with "login".

Scheduled - Winter '21 ·Reported By 3 ·Updated 2020-07-07

Big Object number fields created in the UI do not respect length and use a default precision of 18

Custom Objects , Metadata

When creating a new number field through the Setup UI for a Big Object, the length field is always disregarded - instead using precision 18 for all number fields created this way.

Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-07-06

The typing indicator in a snap-in when chatting with a bot moves progressively higher up the chat log as the chat goes on when using IE11

Live Agent , Omni-Channel , Summer 20

The typing indicator in a snap-in when chatting with a bot moves progressively higher up the chat log as the chat goes on when using IE11. - Actual Result The typing indicator keeps moving higher - Expected Result. The typing indicator should remain at the bottom of the chat log

Scheduled - Winter '21 ·Reported By 3 ·Updated 2020-07-03

Incorrect ActivityDate on First Event series record, It's using the date shown on the Start rather than date specified by post-adjusted StartDateTime

Apex , Platform , Service , Service Cloud Console

While Creating Event series the first Event record has incorrect activity date , It's using the date shown on the Start rather than date specified by post-adjusted StartDateTime .

Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-07-02

Forecasting Items reports return no results for some Forecast Types when fields from child objects are added as columns

Operational Analytics - Reports

When a Forecast Type is created using Product Families and the Forecast Date is not Close Date, a report using Forecasting Items with Opportunity Products as the underlying report type may not return results if a field from a child object other than a summarized measure is added as a column. Another...

Scheduled - Winter '21 ·Reported By 7 ·Updated 2020-07-01

Issue with RecordEditForm - Dependent Picklist Values are removed on change of Record Type

Lightning

RecordType Specific Dependent Picklist Values are removed in Custom Lightning RecordEditForm Component on Change of Record Type.

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-07-01

LastActivityDate does not update when an Email Task is deleted from the Activity History Related List

Activities

LastActivityDate does not update when an Email Task is deleted from the Activity History Related List. The Last Activity field still reflects the due date for the Email Task that was deleted (date the email was sent).

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-07-01

Selecting a different task list view in one tab, within console, unexpectedly refreshes home navigation menu from Home to Tasks home

Activities , Service Cloud Console , Lightning

Customers may observe that selecting a different task list view in one tab, via LEX console app, unexpectedly refreshes the Home navigation menu, to display the Task Home page, on the primary tab.

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-07-01

Partner Community are able to access converted leads in a community despite not having the view/edit converted leads perm

Search , Communities

Some customers may have observed that their partner community users are able to access converted leads in a community despite not having the view/edit converted leads perm

Scheduled - Winter '21 ·Reported By 13 ·Updated 2020-06-30

Single day shifts are not shown when machine timezone is different from PST

Field Service

Anytime machine timezone is different from PST, single day shifts are not shown in the UI. This happens regardless of the salesforce user timezone.

Scheduled - Winter '21 ·Reported By 4 ·Updated 2020-06-30

MessagingSession record creation is getting failed when a flow inserts a MessengingEndUser and then uses it to fire a Messaging Notification.

LiveMessage

Messaging session creation will fail due to race condition when a flow inserts a MessengingEndUser and then uses it to fire a Messaging Notification. This is a race and doesn't always happen.

Scheduled - Winter '21 ·Reported By 4 ·Updated 2020-06-30

Query on FieldPermissions Object doesn't return any rows when there's no Read access on the Object

API

When querying on FieldPermission Object, if the User doesn't have the Read access to the object, the query returns 0 records. This is seen inspite of 'View Setup and Configuration' perm checked on the user's profile.

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-06-30

Cursor focus lost from Notes Composer when editing a Note

Lightning

When using the Enhanced Notes widget and typing a note, and the auto-save kicks in, the cursor is taken somewhere else inside the note this specifically happens when the note contains some font styling & bullet points.

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-06-29

HTML Editor compnent displays content of previously visited HTML Editor component in Communities

Communities

In Communities, when double-clicking to open a HTML Editor component which has content, then closing it and opening another HTML Editor component with content, the content of the first HTML editor is loading.

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-06-29

[Related List-Single] and [Related Lists] components are not loaded occasionally

Lightning

Occasionally, the data for the [Related List-Single] and [Related Lists] components does not load. When the issue occurs, if we reloaded the page multiple times, the data is loaded correctly.

Scheduled - Winter '21 ·Reported By 4 ·Updated 2020-06-26

Update Account and Contact permissions on Authenticated Website and Overage Authenticated Website licenses to align with other High Volume Licenses

Sites

When an Org is enabled with Person Accounts, customer is unable to provide "Read" Access on Accounts on already using "Overage Authenticated Website” or "Authenticated Website" user licenses profiles. If they try to do so, they run into the below error and do not see Contacts object on profile. ------- Error:...

Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-06-26

Summer '20 - Error when creating Action on Individual object: "Object Name: bad value for restricted picklist field: Individual"

User Interface , Summer 20

There is an error when trying to create Actions on the Individual Object in Summer '20 orgs. ---- Validation Errors While Saving Record(s) There were custom validation error(s) encountered while saving the affected record(s). The first validation error encountered was "Object Name: bad value...

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-06-26

Translation Workbench Export might return only partially outputs (e.g. "PathAssistantStepInfo" section might be missing)

If the In-App Prompt Name is set to 15 characters or more the export of the Translation Workbench file (both STF and XLIFF) could be missing certain pieces.

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-06-26

"New Event" and "Today" action buttons not rendered on calendar after creating a new event (iOS and Android)

Mobile

When viewing an Event AFTER creating the Event from a Contact record using the "New Event" action, you notice initially, the "New Event" and "Today" actions do NOT show up when viewing the Calendar under the Events tab in the Salesforce mobile app (Android and iOS)

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-06-26

Einstein Activity Capture Sync with Office365 - Duplicate events created in Salesforce

Email Clients , Einstein Activity Capture

Einstein Activity Capture Sync - Duplicate events created in Salesforce. Note: Not all duplicate events issues are related to this bug. The root cause might be different for different orgs, Salesforce support has to validate it with the help of internal logs.

Scheduled - Winter '21 ·Reported By 4 ·Updated 2020-06-24

Validation rule error not respecting double quotes when triggered from Clone with Related button

Validation rule error not respecting double quotes when triggered from Clone with Related button and displaying &quote; instead of ".

Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-06-24

Cannot send visualforce email templates which use fields which have FLS on them, even when using visualforce system context

Apex

When a Guest User attempts to send a Visualforce Email Template that references an FLS protected field in a merge field the email will not send. Instead of sending the email there will be an error. This can also happen when: renderUsingSystemContextWithoutSharing is set to true, but there is a merge...

Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-06-24

Messaging Notifications fired from Service Appointment do not attach the passed contact to the MessagingEndUser created during the process.

Messaging

Messaging Notifications fired from Service Appointment do not attach the passed contact to the MessagingEndUser created during the process.

Scheduled - Winter '21 ·Reported By 3 ·Updated 2020-06-23

Outlook Integration - Users might see an error dialog when they open Outlook Integration in a new Meeting/Appointment window.

Outlook

Users might see an error dialog when they open Outlook Integration in a new Meeting/Appointment window. The issue happens on any Outlook native client (Outlook 2013/2016/2019) with Cached Exchange Mode.

Scheduled - Winter '21 ·Reported By 9 ·Updated 2020-06-22

Event Monitoring - Clicks to switching tabs in a record home page are not logged in Lightning Interaction log

Lightning , Spring 20

On an Account (or Contact, Opportunity, Case) record home in the Console, clicks to switch tabs (Chatter, Details, Activity, etc) are not logged and are missing from Lightning Interaction Event Type in Event Log Files.

Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-06-22

BusinessHours.add for a negative value doesn't work as expected when a one time holiday falls before a day with no business hours

Apex

When trying to find the previous business day by using the BusinessHours.add method and inputting a negative value for milliseconds, the returned datetime is not taking into account a holiday adjacent to a day with no business hours. This works fine however, if attempting to get the datetime 2 days...

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-06-22

Bad value for restricted picklist field' creating Action on Survey Invitation and Survey Subject

Surveys

When you attempt to access the New Action page for the Survey Invitation or Survey Subject objects, you will encounter an error message: Validation Errors While Saving Record(s) There were custom validation error(s) encountered while saving the affected record(s). The first validation error encountered...

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-06-22

OrderItem inserted without an Order ID would throw Internal server error.

Apex , API , Summer 20

when OrderItem is inserted without an Order, before insert trigger is expected to add OrderId on OrderItem throws Error Error Message: "An unexpected error occurred. Please include this ErrorId if you contact support: 2081869476-162 (1970282694) or (136217427) or (1947013154)

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-06-18

Sending emails through case feeds may cause slowness/lock errors due to updating email template usage during high volume usage

Platform

When a large amount of users are trying to access/update an email template sent through a case feed, you may see slowness or failures of sending the email due to high volume access of the same email template

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-06-18

Error when annotation @namespaceAccessible on properties in Apex class

Apex , Packaging , Lightning

Getting error "Compile Error: NamespaceAccessible is not allowed on properties" when adding @namespaceAccessible to the properties in apex class.

Scheduled - Winter '21 ·Reported By 5 ·Updated 2020-06-17

Subject of Work Orders generated from Maintenance Plan is based on automated process user's language

Field Service

Subject of Work Orders generated from Maintenance Plan is based on automated process user's language.

Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-06-17

addError method of ApexTrigger is not working on OutOfOffice entity

Apex

addError method of ApexTrigger is not working in OutOfOffice entity

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-06-17

Email sent from Community with HTML link attachment leads recipients to community login page.

Communities

Sending an Email with Attachment from the "Salesforce Tabs + Visualforce" Community will result in the converted HTML Link to not be accessible externally. The reproducer below mentions Case objects, but it affects any object where you can send an email.

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-06-17

Forecast tab is freezing

Sales and Marketing , Lightning

Collaborative Forecasting is locking up on the top portion of the screen then completely freezing the entire Chrome browser tab

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-06-16

Listview inline edit rounded Number display value differs from saved value

Lightning

When saving number field from inline edit of list view in lightning, display value is rounded but stored value is not rounded. Suppose there is a number field with Decimal Places = 0. When input the number "1.5" to the number field from inline edit of list view in Lighting, the display value is rounded...

Scheduled - Winter '21 ·Reported By 3 ·Updated 2020-06-15

Filtered By text displays no capitalization on List Views

Listviews

When viewing a List View, the text at the top displayed without capitalization, e.g. "Filtered by all cases" as opposed to "Filtered by All Cases".

Scheduled - Winter '21 ·Reported By 3 ·Updated 2020-06-12

Pencil icon isn't rendered for inline editable fields at the related record component in the default non-expanded section of the accordion component

Lightning

Pencil icon isn't rendered for inline editable fields at the related record component in the default non-expanded section of the accordion component.

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-06-12

Notes Related List isn't available for Location object but there's an action to create New Notes

You cannot add the Notes Related List to the Object "Locations" object but you can create new Notes linked to the object using a Quick Action. Basically, you create Notes that cannot be found on the Record linked to them, since you can't add a Related List. Records are successfully created and can...

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-06-12

Sharing Performance Issues with Account Share Delete

In rare cases, when deleting rules which remove Sharing from Account records, in some cases the delete may hang or go very slowly. This issue is related specifically to "child implicit" shares where related child records are affected and part of the recalculation. For example, when editing shares on...

Scheduled - Winter '21 ·Reported By 4 ·Updated 2020-06-11

Attempting to save task containing attachment triggers error: Cannot send email because the total attachment size is (number) over the 10MB limit.

Activities

Some users may encounter the following error when attempting to: - save an edited task after attaching a file that's larger than 10 MB, or - save a new task with an attachment that's larger than 10 MB: Error: Invalid Data. Review all error messages below to correct your data. Cannot send email...

Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-06-11

LoginGeo Information not populated in web server flow when my domain/oauth2/token is used

Apex , API

Using a Web server authentication flow https://help.salesforce.com/articleView?id=remoteaccess_oauth_web_server_flow.htm&type=5 And executing the /services/oauth2/token portion of flow When using a MyDomain URL , will see LoginGeo Information is not populated For a successful login attempt Whereas...

Scheduled - Winter '21 ·Reported By 3 ·Updated 2020-06-10

Internal server error when deploying criteria based sharing rule if the criteria uses null/empty value

Change Sets

Internal server error occurs when deploying criteria based sharing rule if the criteria uses null/empty value.

Scheduled - Winter '21 ·Reported By 30 ·Updated 2020-06-09

Installed 2GP managed package shows no package components in orgs created from trialforce template

Packaging , Partner , Salesforce DX

Installed 2GP managed package shows no components in orgs created from trialforce template, causing various issues including package upgrade failure.

Scheduled - Winter '21 ·Reported By 26 ·Updated 2020-06-09

Error number encountered when attempting to upgrade a package in a Trial org

AppExchange , Packaging , Partner

When attempting to upgrade a package in a Trial org an error might be encounter. When navigating to the 'Deployment Status' part of the setup menu, and selecting the package deployment that failed, an error will display similar to: Install failed, Details: Your requested install failed. Please try...

Scheduled - Winter '21 ·Reported By 4 ·Updated 2020-06-09

Using Approval Class in a test method, "Access to entity '<CustomeObjectName>__c' denied" error occurs in another test method inserting PermissionSet

Using Approval Class in a test method, following error has occurred in another test method inserting PermissionSet Since Spring'17 Error message: Access to entity ''<CustomeObjectName>__c' denied

Scheduled - Winter '21 ·Reported By 4 ·Updated 2020-06-09

Deploying a new Product2 list view that filters on Record Type leaves the sObject API name in the filter's value field

API , Packaging

Deploying a new Product2 list view that filters on Record Type leaves the sObject API name in the filter's value field. Because of this the records matching the list view filter criteria don't show up. The behavior is also seen when you simply extract and deploy the Listview for Product2 object in...

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-06-08

Signing up an org with trialforce template changes formula from custom field name to fieldID from the origin org

Process Builder

When a Process Builder in a TSO org includes formulas referring to custom fields, those references become replaced with the Ids of the custom fields when a trialforce template is created. This causes the process to be invalid in orgs created using that trialforce template. *Note: This issue also...

Scheduled - Winter '21 ·Reported By 118 ·Updated 2020-06-05

Field labels wrapping on 3 column Lightning page layout in compact mode

User Interface

Field labels are wrapping on 3 column Lightning page layout when viewing in compact mode. This can occur in either the left column or the right column or both.

Scheduled - Winter '21 ·Reported By 4 ·Updated 2020-06-05

[IE11] Some of Combo-box values are cut off on Community Customizable User Settings

Communities

Some of Combo-box values are cut off on Community Customizable User Settings with IE11. Other browsers (Edge, Chrome or Firefox) are fine.

Scheduled - Winter '21 ·Reported By 3 ·Updated 2020-06-05

Transfer button visible for messaging channel in Omni widget.

LiveMessage

When message session arrives in Omni widget, the transfer button is visible despite Transfer is not supported with Messaging feature. Doc: https://help.salesforce.com/articleView?id=livemessage_managed_package_lex_differences.htm&type=5

Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-06-05

Password Dialog is displayed when accessing folder from public link when password protection is set to required and defaults to ON

Content and Files

Pubic Link for folder is showing password dialog when Content Delivery setting “Password protection is optional and defaults to ON” and "Password protection is required" is enabled.

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-06-05

Output field in Visualforce page causes Internal Server Error to display when FieldHistoryArchive of type anyType (NewValue or OldValue) is null

Apex , VisualForce

VisualForce page throws Internal Server Error when trying to display a FieldHistoryArchive record with null value on field type -> 'anyType'. Fields 'NewValue' & 'OldValue' are both of type 'anyType' as described in: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_fieldhistoryarchive.htm VisualForce...

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-06-05

Notes Related List isn't available for Product Request but there's an action to create New Notes

You cannot add the Notes Related List to the Object "Product Request" but you can create new Notes linked to the object using a Quick Action. Basically, you create Notes that cannot be found on the Record linked to them, since you can't add a Related List. Records are successfully created and can...

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-06-05

Contact shares not inserted during person account owner change

Sharing

When a person account’s owner is changed to a user with particular role settings, the corresponding contact share is missing. - Actual Result Implicit Person contact share is not inserted. - Expected Result Contact share should be inserted correctly.

Scheduled - Winter '21 ·Reported By 7 ·Updated 2020-06-04

“Re-evaluate Workflow Rules after Field Change” checkbox on the Workflow field update is not deploying correctly using Change sets

Change Sets

Some customers may notice that when they update an existing workflow rule with a changeset, “Re-evaluate Workflow Rules after Field Change” checkbox field on Field Updates is not being updated correctly. The checkbox changes from False to True, but not from True to False when a Field Update is deplo...

Scheduled - Winter '21 ·Reported By 5 ·Updated 2020-06-03

Asyn Apex test in UI stuck in the processing state intermittently

Apex , Performance , Metadata , Sandbox

When all apex test is executed from UI, some tests will get stuck in processing status / symbol and will have to be manually aborted.

Scheduled - Winter '21 ·Reported By 3 ·Updated 2020-06-03

Uninstalling unlocked package fails if custom metadata type component is deleted in subscriber org

Packaging , Salesforce DX

Uninstalling unlock package fails if custom metadata type component is deleted in subscriber org.

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-06-03

Internal server error occurs when converting a lead to an existing Opportunity.

Apex , Sales and Marketing

When Org has Einstein related feature (Engagement Score, Einstein Lead Scoring, Activity Metrics, Opportunity Score) enabled an internal server error occurs when converting a lead to an existing Opportunity. This can also happen when updating a Lead after converting in same apex context.

Scheduled - Winter '21 ·Reported By 9 ·Updated 2020-06-02

Package installation fails with validation error against chatter when 'Enable improved caching of org schema' critical update is activated

AppExchange

Package installation fails with the below validation error when the target org has the critical update 'Enable improved caching of org schema' activated and when the org has the Chatter permission enabled but the Chatter preference is Off. "Validation Errors While Saving Record(s), Details: There...

Scheduled - Winter '21 ·Reported By 6 ·Updated 2020-06-02

Listviews may render unexpected results when State and Country/Territory Picklists is enabled

Listviews

When State and Country/Territory Picklists are enabled some users may encounter unexpected results when reviewing the State/Province field in a listview. This only impacts how records render in the listview and does impact the underlying data. This issue has been observed when records from a different...

Scheduled - Winter '21 ·Reported By 4 ·Updated 2020-06-02

Base Font Size on Embedded Service Deployment does not change

Service

Base Font Size setting in Additional Branding of Chat Settings for an Embedded Service Deployment doesn't seem to have any effect on the size of the font that appears during chat - Actual Result The font size for chats doesn't change when this setting is changed from Medium to Small or Large -...

Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-06-02

Long label names (over 18 characters) are overflowing into the field value section for mobile devices.

Mobile

If you create a custom field with a very long label name (over 18 characters), and you add the new field to the compact layout, mobile renderings (Hybrid app or mobile browser) will overflow the label into the field value.

Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-06-01

Lightning Knowledge Migration Assistant does not migrate KnowledgeArticleVersionHistory records WHERE VersionId = null

Service , Knowledge , Lightning

When using the Lightning Knowledge Migration Assistant the number of KnowledgeArticleVersionHistory rows prior to migration are inconsistent with the count of Article Histories to be migrated via the tool. This discrepancy may occur because the migration assistant excludes KnowledgeArticleVersionHistory...

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-06-01

Global search not returning anything in top results when searching (iOS + Android)

Mobile

User trying to search in Global Search and seeing no results under top results.

Scheduled - Winter '21 ·Reported By 3 ·Updated 2020-05-29

Field History Tracking not available on HealthCare Diagnosis and HealthCare Procedure Objects (Health CLoud)

Health Cloud

History Related list is missing over the Page layout for 2 Health Cloud objects (HealthCare Diagnosis and HealthCare Procedure)

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-05-29

Quota % Attainment data is being overlapped by a line in the Forecasts Tab on Firefox browser

Lightning

The Quota % Attainment data is not rendering correctly on Firefox. It is being overlapped by the horizontal line.

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-05-29

Reports using custom report type does not show Tasks assigned to Queue when Assigned To field is added in the report

Operational Analytics - Reports , Spring 20

When creating a report using custom report type which involves Activity object, and “Assigned To” field is added in the report, it will not show the Tasks records which are assigned to queue. It will only show the Tasks assigned to Users.

Scheduled - Winter '21 ·Reported By 3 ·Updated 2020-05-28

Opportunity Contact Role does not lock in Lightning

Sales and Marketing , Lightning

Adding Opportunity Contact Roles does not respect opportunity locked through approval process.

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-05-28

Orphan Resource Preference records after Account merge

Field Service

Users may notice the existence of orphan Resource Preference records after an Account merge operation.

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-05-26

Cannot display Translated Picklist values with Chatter Feed in LEX

Chatter

When customers set to display picklist values, values are shown in the Chatter Feed (LEX) untranslated. If you use Classic UI it works fine (translated picklist values are shown correctly).

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-05-26

Enums in policy execution sometime use DbValue rather than ApiValue

Apex

Enums in policy execution sometimes use DbValue rather than ApiValue for CipherSuite, LoginType, and HttpMethod Actual: System debug print out = A When query for LoginEvent.LoginType = Application Expected: System debug print out = Application When query for LoginEvent.LoginType = Applicat...

Scheduled - Winter '21 ·Reported By 5 ·Updated 2020-05-22

Unable to add a Custom Metadata Type record to the package due to SQLException

Packaging , Metadata

The inability to add Custom Metadata Type record to a package is indicated by the following error: An internal server error has occurred An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information...

Scheduled - Winter '21 ·Reported By 16 ·Updated 2020-05-21

Align API and UI behavior on user reactiavtion

API

User feature gets properly disabled via the UI but not through the API user update

Scheduled - Winter '21 ·Reported By 5 ·Updated 2020-05-21

Lightning Knowledge Article Smart Link's URL length varies with added parameters

Service , Knowledge , Metadata , Communities , Lightning

In Lightning internally or in a Lightning template based community, clicking a Smart Link from one Knowledge article to another results in the browser's URL varying in length (and can be quite long) with additional parameters. This number of parameters contained in the URL are related to the number...

Scheduled - Winter '21 ·Reported By 12 ·Updated 2020-05-20

Timeout encountered during post data import step of sandbox copy process.

Sandbox , Winter 20

This is primarily meant for customers to track progress on a permanent fix after this is identified as the cause by support. Some very large sandbox copies are encountering timeouts of a query during a post data import step of the sandbox copy process. The query is run to break a job down into chunks...

Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-05-19

Related Record field not showing in the Product Item Transactions related list under the Product Item object

Field Service

Related Record field not showing in the Product Item Transactions related list under the Product Item object. The field shows up in Classic but however the field does not show up in Lightning even when it is added to the layout.

Scheduled - Winter '21 ·Reported By 3 ·Updated 2020-05-18

Conditional Field visibility throws a Gack when using Record Type

Flow

When Set Component Visibility uses Record Type Id in the condition, you may see a Gack. The gack is due to error in Component Visibility formula creation at server side. The Record Type Id can be referenced from an Sobject variable for an object which has record types. The workaround is to store the...

Scheduled - Winter '21 ·Reported By 3 ·Updated 2020-05-18

Task reminder doesn't tigger notification for community end users

Activities , Communities

Task reminder doesn't tigger notification in bell for community end users.

No Fix - Winter '21 ·Reported By 2 ·Updated 2020-05-18

Package un-installation is failing with the error number: 862618815

Packaging , Communities

Package un-installation is failing with the "An internal server error" where the Error ID ends with 862618815.

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-05-18

Operating Hours component displays 'Concurrent Service Appointment Windows' section although Concurrent Scheduling is disabled

Lightning , Field Service

Operating Hours component displays 'Concurrent Service Appointment Windows' section although Concurrent Scheduling is disabled.

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-05-18

Theme header/hero regions become unlocked in exported theme

Communities

Theme header/hero regions become unlocked in exported theme causing changes to the theme and header during deployment

Scheduled - Winter '21 ·Reported By 3 ·Updated 2020-05-15

TIMEZONE display names in [Africa / Casablanca] and [Europe / Istanbul] are not set up correctly

Apex , User Interface

TIMEZONE display names in [Africa / Casablanca] and [Europe / Istanbul] are not set up correctly - It is displayed as [(GMT) Africa/Casablanca] instead of [(GMT+00:00) Western European Time (Africa/Casablanca)] - It is displayed as [(GMT03:00) Europe/Istanbul] instead of [(GMT+03:00) Eastern European...

Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-05-14

Unable to upload package because of error: Managed-deprecated custom field must remain deprecated

AppExchange , Packaging

Some partner may experience the error when they try to upload a package: Managed-deprecated custom field must remain deprecated.

Scheduled - Winter '21 ·Reported By 33 ·Updated 2020-05-13

Activity Custom Report Types - Task Subtype field shows value of "Cadence" as "Task" but Standard Tasks & Events Report Type shows "Cadence" correctly

Operational Analytics - Reports

When a Task has the value of "Cadence" for the Task Subtype field, this value shows correctly on the standard Tasks & Events report type. When using a Custom Report Type for the Activities object, the same value for the Task Subtype field shows as "Task" instead.

Scheduled - Winter '21 ·Reported By 6 ·Updated 2020-05-12

Accessibility -Survey: Accessible Label Missing for radio buttons

Surveys

Accessible label is missing for radio buttons.

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-05-12

Error is generated in Lightning Experience after populating Assigned To with unmatching value then using Undo

Activities , Lightning

Users may encounter the following error when an unmatching value into the Assigned To field on a task, clicking outside of it and clicking the Undo arrow above the Assigned To field: A Component Error has occurred! AuraError: Unable to find action 'updateValues' on the controller of runtime_sale...

Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-05-11

Partner community users are presented with an error when trying to view Report Charts on community page.

Partner , Communities , Operational Analytics - Reports

Newly created community partner users are presented with an error when trying to view Report Charts on community page. "You can’t view the report chart because of an error. If the problem continues, contact salesforce.com Customer Support with as much information as you have, including the error code...

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-05-08

Lead record cannot be opened after editing Event in Activity Timeline

Activities , Lightning

Lead record cannot be opened from the list view under the Leads Tab, after editing the related Event in the Activity Timeline.

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-05-07

Create Article action drop-down in Standard Tabs + Visualforce community displays incorrectly.

Knowledge

Create Article action drop-down in Standard Tabs + Visualforce community displays incorrectly. There is no box that hides on the Create article similar to classic platform. This makes the button and detail page overlap.

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-05-07

Images are not loading in Rich text area fields

Service , Spring 20

Images are not loading in RTA field and this issue is not specific to knowledge object RTA field i.e. its not specific to CKEditor. This is reproducible for other objects (like Account/Case) as well.

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-05-06

With encryption enabled, Contact records are not returned when using the search term "ContactName AccountName"

Search , Platform Encryption

Some customers may have observed that they do not get expected results when using the search term "ContactName AccountName". Assume that we have the following 2 records. Contact - test User Account - Acme A search for Test Acme does not return results. This happens when Platform Encryption...

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-05-06

Irreconcilable error message displayed when creating a new task or event assigned to another user in the Salesforce app

Activities , Mobile

Some users may encounter an error when assigning a task or event to another user in the Salesforce mobile app. The event or task is successfully created, but users see the following error message in app making it seem as if the record was not created: An unresolvable error occurred, and your...

Scheduled - Winter '21 ·Reported By 7 ·Updated 2020-05-05

Platform Actions in Layout metadata contains namespace in unmanaged package if it is uploaded from the org with namespace

Platform Actions in Layout metadata contains namespace in unmanaged package if it is uploaded from the org with namespace - Actual Result Platform Actions in Layout metadata contains namespace - Expected Result Platform Actions in Layout metadata doesn't contain namespace

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-05-04

INSUFFICIENT_ACCESS when retrieving or updating custom objects using External ID on a number field

API , Custom Objects

When a user who has View All perm on an object and doesn't have View All Data perm tries to update a record using an external id on a number field, the user gets an error "INSUFFICIENT_ACCESS: insufficient access rights on cross-reference id". In comparison if the user updates a record using an external...

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-05-04

Installing an unlocked package with any packaged standard object creates ISE- 1235063300-514 (-720369895)

Salesforce DX

Installing unlocked package with any packaged standard object gets failed with an Internal Server Error - 1235063300-514 (-720369895)

Scheduled - Winter '21 ·Reported By 9 ·Updated 2020-05-01

"SAML Federation ID" field is visible under User fields in Classic, but the same is not visible in Lightning

Lightning

"SAML Federation ID" is visible under User fields in Classic, but the same is not visible in Lightning

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-05-01

Lightning - Activity History related list does not shows hover detail in Enhanced Related List

Activities , Lightning

In Lightning, Activity History related list does not shows hover detail if Enhanced Related List type is selected.

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-04-28

Picklist values for CRM Collections show apiName even if labels are present.

Communities

Picklist values for CRM Collections show apiName even if labels are present.

Scheduled - Winter '21 ·Reported By 5 ·Updated 2020-04-27

'Log activities for email recipients' setting doesn't restrict email to be logged on the activity timeline if its disabled.

Activities , Lightning

If "Log activities for email recipients" option is enabled or disabled under Deliverability Settings, in both scenarios email gets logged on the Activity Timeline on the Salesforce record.

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-04-25

Users without proper permissions can view reports on Einstein Next Best Action objects

Operational Analytics - Reports

When Einstein Next Best Actions are enabled, two reportable objects become available - Recommendation Reactions and Recommendation Strategy Metrics. Custom report types and reports built from them should only be available to users with either the Modify All Data or Manage Next Best Action Strategies...

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-04-23

Field marked required for multiple input lookup doesn't error out when field is empty when shared activities are enabled.

Activities

Field marked required for multiple input lookup doesn't error out when the field is empty when shared activities are enabled.

Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-04-22

User not able to Save Service Report Template if the user has Accessibility Mode enabled in Personal Settings

Field Service

User not able to Save Service Report Template if the user has Accessibility Mode enabled in Personal Settings.

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-04-20

Product field shows blank value under Wok order line item section on the service report

Product field shows blank value under Wok order line item section on the service report

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-04-20

ISCHANGED() returns true every time for Formula field in process builder with line breaks

Platform , Workflow , User Interface

ISCHANGED() returns true every time for Formula field in process builder with line breaks.

Scheduled - Winter '21 ·Reported By 14 ·Updated 2020-04-17

Issue in Saving changes to CSP Trusted Sites

Communities , Lightning

Changing or saving the whitelist options on a CSP Trusted Site does not remain saved

Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-04-17

Account Name does not pre-populate on New Work Orders When Created From Related List on Asset in Lightning

Lightning

In lightning, creating a new Work Order from the Work Order related list on the Asset object in Lightning will not populate the Account Name with the Account associated to the Asset.

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-04-17

Unable to disconnect Authenticator or U2F after master encryption key is deleted

Authentication

If a user leverages 2FA with Salesforce Authenticator or a U2F key, and then deletes their master encryption key without exporting a backup, the user is no longer able to disconnect the Authenticator or U2F key.

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-04-17

Unable to update escalation rule using Metadata API

Apex , API , Metadata

Unable to update escalation rule using Metadata API

Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-04-15

Standard "Is Closed" field is displayed as true/false in the Work Orders Related List instead of displaying a checkbox

User Interface

The "Is Closed" field on the Work Orders Object is shown as "True" or "False" as in, the written words, instead of a checkbox, like, the box to check/uncheck. Other standard Fields (Closed in Cases) or custom Fields are showing the checkbox and not the words.

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-04-15

Person Account Records created via Lightning do not respect the Field Dependency configured for the standard Lead Source field on Contacts

Lightning

Person Account records created via Lightning do not respect the Field Dependency configured for the standard Lead Source field on Contacts Note: This is not an issue in Classic. Only affects Lightning.

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-04-15

Release of workflow via change sets fails with "Exceeding max number of tasks per rule (10)" error even though there are less than 10 actions

Workflow

Release of workflow via change sets fails due to the following message even though there are less than 10 field update actions (Error) Exceeding max number of tasks per rule (10) This error occurs when we already have Workflow rule with field update action, and try to add field update action by...

Scheduled - Winter '21 ·Reported By 2 ·Updated 2020-04-14

Related list not using translated values for the custom label in Service Report

Service

When using custom labels in formula fields and then adding these fields on the Service Report template in Salesforce, putting those fields on the layout will get translated. Adding these fields as a column on the related list, those values aren't translated.

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-04-13

Visualforce Email Template won't open and returns error id: 777849610

VisualForce

While opening a custom Visualforce email template an internal salesforce error is thrown. Error: An internal server error has occurred An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional...

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-04-13

UNKNOWN_EXCEPTION - Error retrieving InteractionDescriptorInfo seen with a Flow Id

Apex , API , Flow

Customers receiving intermittent errors - Error retrieving InteractionDescriptorInfo for orgId:00D61000000XXXX, interactionDefVersionId:3014M000000XXXX

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-04-13

Viewing / Quering Service Report record gives Gack Id: 2041102552-24360 (-1873664325) when it has ServiceReportNumber(Auto Number) field in it.

API , Field Service

In Sandbox orgs other than Full Copy where entire data is not copied from production. Viewing / Quering some Service Report record gives Gack Id: 2041102552-24360 (-1873664325) when it has ServiceReportNumber(Auto Number) field in it, this is because the corresponding ContentVersionDocumentId associated...

Scheduled - Winter '21 ·Reported By 1 ·Updated 2020-04-10

Last Modified User on Service Report Templates list always shows the user that created the Service Report Template

Field Service

Last Modified User on Service Report Templates list always shows the user that created the Service Report Template.

Scheduled - Winter '21 ·Reported By 6 ·Updated 2020-04-08

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Patch 15.3 NA118 Summer '20 Patch 15.3 NA112 Summer '20 Patch 15.6 NA111 Summer '20 Patch 15.5 NA115 Summer '20 Patch 15.6 NA114 Summer '20 Patch 15.6 NA113 Summer '20 Patch 15.3 NA117 Summer '20 Patch 15.3 NA125 Summer '20 Patch 15.3 NA124 Summer '20 Patch 15.6 NA122 Summer '20 Patch 15.6 NA120 Summer '20 Patch 15.3 NA126 Summer '20 Patch 15.6 NA127 Summer '20 Patch 15.6 NA123 Summer '20 Patch 15.3 NA129 Summer '20 Patch 15.6 NA121 Summer '20 Patch 15.3 NA128 Summer '20 Patch 15.6 NA138 Summer '20 Patch 15.6 NA134 Summer '20 Patch 15.3 NA133 Summer '20 Patch 15.6 NA136 Summer '20 Patch 15.6 NA135 Summer '20 Patch 15.6 NA132 Summer '20 Patch 15.6 NA131 Summer '20 Patch 15.6 NA130 Summer '20 Patch 15.6 NA137 Summer '20 Patch 15.6 NA139 Summer '20 Patch 15.6 NA140 Summer '20 Patch 15.3 NA142 Summer '20 Patch 15.6 NA141 Summer '20 Patch 15.6 NA146 Summer '20 Patch 15.6 NA147 Summer '20 Patch 15.2 NA148 Summer '20 Patch 15.3 NA154 Summer '20 Patch 15.6 NA155 Summer '20 Patch 15.6 NA172 Summer '20 Patch 15.3 NA174 Summer '20 Patch 15.6 NA171 Summer '20 Patch 15.6 NA173 Summer '20 Patch 15.6 NA196 Summer '20 Patch 15.6 NA21 Summer '20 Patch 15.3 NA46 Summer '20 Patch 15.6 NA47 Summer '20 Patch 15.6 NA49 Summer '20 Patch 15.6 NA52 Summer '20 Patch 15.3 NA54 Summer '20 Patch 15.6 NA57 Summer '20 Patch 15.2 NA58 Summer '20 Patch 15.2 NA59 Summer '20 Patch 15.6 NA61 Summer '20 Patch 15.2 NA62 Summer '20 Patch 15.3 NA64 Summer '20 Patch 15.3 NA65 Summer '20 Patch 15.6 NA66 Summer '20 Patch 15.2 NA67 Summer '20 Patch 15.6 NA68 Summer '20 Patch 15.2 NA69 Summer '20 Patch 14.9 NA70 Summer '20 Patch 15.6 NA71 Summer '20 Patch 15.6 NA72 Summer '20 Patch 15.6 NA73 Summer '20 Patch 15.3 NA74 Summer '20 Patch 15.3 NA75 Summer '20 Patch 15.2 NA76 Summer '20 Patch 15.3 NA77 Summer '20 Patch 15.3 NA79 Summer '20 Patch 15.2 NA80 Summer '20 Patch 15.6 NA81 Summer '20 Patch 15.6 NA82 Summer '20 Patch 15.6 NA83 Summer '20 Patch 15.6 NA84 Summer '20 Patch 15.6 NA85 Summer '20 Patch 15.6 NA86 Summer '20 Patch 15.3 NA87 Summer '20 Patch 15.6 NA88 Summer '20 Patch 15.6 NA89 Summer '20 Patch 15.6 NA90 Summer '20 Patch 15.6 NA91 Summer '20 Patch 15.6 NA92 Summer '20 Patch 15.6 NA93 Summer '20 Patch 15.6 NA94 Summer '20 Patch 15.6 NA95 Summer '20 Patch 15.6 NA96 Summer '20 Patch 15.6 NA97 Summer '20 Patch 15.6 NA98 Summer '20 Patch 15.6 NA99 Summer '20 Patch 15.6 UM1 Summer '20 Patch 15.6 UM2 Summer '20 Patch 15.2 UM3 Summer '20 Patch 15.2 UM4 Summer '20 Patch 15.6 UM5 Summer '20 Patch 15.6 UM6 Summer '20 Patch 15.6 UM7 Summer '20 Patch 15.2

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