Known Issues · Releases · Spring '20
Setting language in Embedded Service Deployment does not consistently translate chat labels properly
Setting the language for an embedded service deployment to non-English doesn't consistently translate labels in iOS browsers. Some of our documentation notes "To use translation, you must allow cookies for your browser. For example, enable “Allow third-party cookies” in Safari iOS.", but even with...
Fixed - Spring '20 ·Reported By 51 ·Updated 2021-05-18
Einstein Predictions - Error when opening "Edit Settings" in Model Manager
A known issue is causing an intermittent error message when opening "Edit Settings" in Model Manager: Application Error Cannot read property 'filters' of undefined
Fixed - Spring '20 ·Reported By 1 ·Updated 2021-05-04
'Fit to Widget' option makes table unreadable on Mobile layouts for iOS app
With "Fit to Widget" option on table, column width gets very small in case of iPhone which makes all the columns to get squished and unreadable. This behavior is not reproducible on Android App.
Fixed - Spring '20 ·Reported By 0 ·Updated 2021-05-04
Einstein Analytics - Dashboards/Lenses
When a widget on an Einstein Dashboard is only available on Page 2 (not on Page 1), checking/unchecking "Use Defaults" setting in "Widget Style" section ends up in a totally blank browser page. In the browser console, it shows the following error: "Uncaught Error: Widget layout for container_2...
Fixed - Spring '20 ·Reported By 1 ·Updated 2021-05-03
Analytics - Hidden dashboard pages appear in Navigation Widget
Einstein Analytics - Dashboards/Lenses
A Known Issue is causing Hidden Dashboard Pages to appear in the Navigation Widget if the position of the hidden page in the page sequence is higher than the Visible Tabs parameter for the widget. This generally becomes visible when a hidden page includes the Nav widget and is accessed via a Link...
Fixed - Spring '20 ·Reported By 4 ·Updated 2021-04-29
Einstein Analytics - Dashboards/Lenses
In Tableau CRM dashboards, when a field with a blank value (not null) is added to a global filter panel and a user attempts to search the filter for values and makes a selection, no check mark appears next to the value. This is solely a user interface issue, as the selection will be made and will be...
Fixed - Spring '20 ·Reported By 3 ·Updated 2021-04-29
Lightning Experience - "New Folder" button on Analytics Home page in Essentials edition
Users receive an error when they try to create a new report folder in Essentials Edition organizations. This happens because Folder Management is not supported in Essentials Edition, so the button should not be available.
Fixed - Spring '20 ·Reported By 15 ·Updated 2021-04-06
Unable to Scroll a Chatter feed action if it's embedded and the size increases from entering text
Einstein Analytics - Dashboards/Lenses
Embed a dashboard in a lightning page Make the dashboard fairly short in height Add a post to chatter action Open the post to chatter action enter a few lines of text <notice the ok and cancel buttons are scrolled out and cannot be scrolled back in> Only way to dismiss the dialog is the tab bu...
Fixed - Spring '20 ·Reported By 4 ·Updated 2021-04-06
Embedded donut chart total always sums grouping subtotals regardless of whether measure is a sum
Operational Analytics - Reports
When a donut chart is used to visualize a measure that is not a sum, the chart's total will accurately reflect the measure on the report run page. However, if the chart is embedded into a Lightning page the total will sum the wedge/grouping subtotals.
Fixed - Spring '20 ·Reported By 3 ·Updated 2021-04-06
Kanban board Recently view does not show "Kanban settings"
Kanban Settings are greyed out when we open for the first time or we refresh Recently View Kanban Board .
Fixed - Spring '20 ·Reported By 1 ·Updated 2021-04-06
In an org with large number of reports, if you go to Reports Home -> All Reports -> Sort by column -> Search for text, and THEN try to reverse the column sort (or really, click on any other column header to change the sorting), the listView may render No results found.
Fixed - Spring '20 ·Reported By 1 ·Updated 2021-04-06
quote_product_custom is missing under "Report_Quote" section
When we add custom fields into a "Quote Line Item" object, and the tries to create a report of type "Quotes with Quote Line Items and Quote PDFs", in the report builder, the section name of the custom info will run into a missing-label problem
Fixed - Spring '20 ·Reported By 1 ·Updated 2021-04-06
List email remove anchor tags from custom HTML without letterhead templates
When list email sends a classic custom HTML without letterhead email template, anchor tags in the template will not be included in the email.
Fixed - Spring '20 ·Reported By 2 ·Updated 2021-03-19
When a record page in Lightning Experience or Lightning Communities contains Related List - Single components, those components can fail to load the list data and will load indefinitely until a page refresh is performed.
Fixed - Spring '20 ·Reported By 86 ·Updated 2021-02-16
Einstein Analytics - Dashboards/Lenses , Winter 20
Einstein Analytics Lens View - When opening the "JSON edit screen" by pressing CTL + E on an unsaved lens, the "Lens tab" cannot be closed with the "X" button. This Issue doesn't occur in Summer 19.
Fixed - Spring '20 ·Reported By 1 ·Updated 2021-02-10
Unlocked Package - Package creation fails due to feature "Account.sharing" & "Account.RecordType"
For Unlocked Packaging these features "Account.Sharing" & "Account.RecordType" not yet supported feature in definition . So while creating a package version if there are any dependencies with these properties then that would fail.
Fixed - Spring '20 ·Reported By 84 ·Updated 2020-11-13
Namespaced aggregate FieldInfos are cached incorrectly on EntityInfoImpl if subscriber org have non namespaced field with similar child relationship name. In the Spring '20 release there will be a Critical Update available that will address this issue: https://releasenotes.docs.salesforce.com/en...
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-05-28
Previews for support formats are not always generating.
In general Salesforce does not guarantee that all Files will generate a preview but, an issue has been found when an instance is under higher than normal load that this can lead to previews not being generated when they normally would be.
Fixed - Spring '20 ·Reported By 144 ·Updated 2020-04-16
Standard ‘None’ value is missing from picklist fields on snap-in prechat forms.
When viewing records in the UI, 'None' picklist value is a standard option. However, 'None' is not appearing for picklist fields on snap-in prechat forms.
Fixed - Spring '20 ·Reported By 10 ·Updated 2020-04-07
Can't insert ThirdPartyAccountLink for custom Auth Provider via Apex
Can't insert ThirdPartyAccountLink for custom Auth Provider via Apex., will failed with an error : "INVALID_ID_FIELD: Incorrect data insertion for handle: umbepumba and/or provider: instagram"
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-04-06
Cannot schedule a candidate slot from the Gantt chart when the candidate slot overlaps the travel line of the existing service appointment. Actual Result: When right-click the candidate slot on the Gantt chart, the existing service appointment menu appears. Expected Result: When right-click the...
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-03-18
Lightning/platformResourceLoader doesn't deduplicate identical resource loading
When multiple lightning components use the same 3rd party Javascript libraries, the files from the library were loaded only once, and rest all components reused the loaded files from the 3rd party libraries. In case of Lightning web components, if multiple components use the same 3rd party libraries,...
Fixed - Spring '20 ·Reported By 6 ·Updated 2020-02-26
Pasted table generates image instead of table in Email Composer
When copying a table from Excel and pasting it in the salesforce email composer the table gets copied as an image.
Fixed - Spring '20 ·Reported By 10 ·Updated 2020-02-24
Summer'19:Entire task home is scrolled by each frame scrolling in iPad
In Summer'19, the entire task home is scrolled by scrolling each frame in iPad.
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-21
Unable to open Process Builder when installed from Unlocked Package
Unable to open the Process Builder when installed from Unlocked Package, getting Internal Server Error : 1173818564-103493 (1201824199)
Fixed - Spring '20 ·Reported By 126 ·Updated 2020-02-20
Deploying change set containing community fails with error: "An unknown exception has occurred"
AppExchange , Change Sets , Communities
This issue occurs when deploying a community from an org to another using change sets. Typically the error thrown when validating the change set in the target org is "An unknown exception has occurred." Below is a technical explanation of how this issue occurs. When a Force.com Site for a community...
Fixed - Spring '20 ·Reported By 57 ·Updated 2020-02-15
Push upgrade fails due to server restart, but is reported as successful
When a partner pushes an upgrade to their subscribers, the push upgrade record states that the upgrade was successful, but the subscriber org will show a status of In Progress and the package remains at the previous version. This occurs due to server restarts occurring during the push upgrade in the...
Fixed - Spring '20 ·Reported By 55 ·Updated 2020-02-15
Service , Live Agent , Lightning , Omni-Channel
If an agent using Lightning Console is in the middle of typing a message and the visitor ends the chat, if Agent Sneak Peek is enabled, a lightning error message will appear with this content: Uncaught Action failed: runtime_service_liveagent:chatApi$controller$handleAgentSneakPeek [Cannot read property...
Fixed - Spring '20 ·Reported By 37 ·Updated 2020-02-15
Intermittently, System Read-Only fields on the Related Record Component such as "Created By" and "Last Modified By" are not rendering their date/time in production orgs. These system fields show a user lookup and a date/time value of when that user created/modified the record. The user lookup renders...
Fixed - Spring '20 ·Reported By 36 ·Updated 2020-02-15
Lightning summary report floating headers misalign with report details in Safari
Analytics , User Interface , Lightning
Report headers in a Lightning Summary Report may not align properly with the report details if a user views the report using the Safari browser. Headings such as grouping field values, subtotals, or totals may display one or two rows off from the expected row alignment.
Fixed - Spring '20 ·Reported By 29 ·Updated 2020-02-15
Flow of type “Screen flow” changes to “Autolaunced flow” when deployed via MD API
Flow of type “Screen flow” changes to “Autolaunced flow” when deployed via MD API. This ONLY happens on a screen flow that doesn't contain a screen element. If you have a screen in flow 1 of the repro steps then it works fine.
Fixed - Spring '20 ·Reported By 22 ·Updated 2020-02-15
Opening the work view for omni supervisor when chats are available throws an Aura exception
A Lightning Error will appear when opening the Work/Queues using Omni Supervisor. The error detailed on the "Technical Stuff" section is: Error happened when processing action responses [Error occurred while fetching compact layouts for queue items
Fixed - Spring '20 ·Reported By 20 ·Updated 2020-02-15
Platform , Custom Objects , Knowledge , User Interface , Lightning , Winter 20
Looks like there's a problem. ui.services.connection.api.PartnerConnectionException: UNKNOWN_EXCEPTION: An unexpected error occurred. Please include this ErrorId if you contact support: 1461162263-36484 (227158310) This error has been known to occur when a platform user attempts to view a record...
Fixed - Spring '20 ·Reported By 17 ·Updated 2020-02-15
Patch orgs fail upon creation and needs support intervention to redeploy before it works
AppExchange , Packaging , Partner
Patch org creation fails, usually with error number 24553248, and it's necessary to contact support so that they can redeploy the package before it will work as expected.
Fixed - Spring '20 ·Reported By 17 ·Updated 2020-02-15
An error "No such column 'namespacePrefix' on entity 'PicklistMaster'. If you are attempting to use a custom field, be sure to append the '__c' after the custom field name. Please reference your WSDL or the describe call for the appropriate names. Error is in expression '{!loadSetupEntity}' in page...
Fixed - Spring '20 ·Reported By 17 ·Updated 2020-02-15
It has been observed that Standard Users with Messaging permissions encounter the error "insufficient access rights on cross-reference id" when trying to manually change the Opted Out status for a Messaging User record.
Fixed - Spring '20 ·Reported By 15 ·Updated 2020-02-15
When deploying a Change Set that contains a Case Lightning Page, if the page contains a Related List - Single component set to display Case Comments, deployment will fail with an "Invalid component [force:relatedListSingleContainer]: missing required property [relatedListApiName]" error.
Fixed - Spring '20 ·Reported By 15 ·Updated 2020-02-15
EntitlementSettings backward compatibility issues in Winter 20
API , Packaging , Metadata , Winter 20
When Entitlement Settings are retrieved with api versions earlier than 47 and deployed to Winter 20 sandboxes it throws an error "Property 'enableMilestoneFeedItem' not valid in version xx.0" where xx can be 46, 45, 44
Fixed - Spring '20 ·Reported By 14 ·Updated 2020-02-15
CMS Single Item Component is not showing the Content inside Community Builder
CMS Single Item Component is not showing the Content inside Community Builder
Fixed - Spring '20 ·Reported By 14 ·Updated 2020-02-15
Sales and Marketing , Lightning
Non admin User without the "Create and Edit List view permission" perm is unable to open Forecast Tab. Error: Given forecastingType XXXXXXXXXXXXXX and user XXXXXXXXXXXXXX with error id null. Please contact your administrator.
Fixed - Spring '20 ·Reported By 14 ·Updated 2020-02-15
The "Close Tab" instruction for Macros shows as "Error: No label found for operation 'Close'" in Winter 20
Fixed - Spring '20 ·Reported By 13 ·Updated 2020-02-15
Stencil on the Related Record Component which does not have any record linked doesn't go away
Stencil on Related Record Component which doesn't have any record linked to it doesn't go away. This gives the user feel that the component is still loading
Fixed - Spring '20 ·Reported By 13 ·Updated 2020-02-15
Internal Server Error when using BulkAPI 2.0 service
Intermittently the Bulk Data Load Jobs fails with the following error message. Error Message: Could not obtain block: BP-190139830-10.222.148.8-1490393359690:blk_1974582090_900868121
Fixed - Spring '20 ·Reported By 13 ·Updated 2020-02-15
sforce.one.navigateToURL('sms:') prompts security pop up
sforce.one.navigateToURL('sms:') prompts the following security pop up: Navigate to this page? We'd like to open the Salesforce page sms://... in a new tab. Because of your browser settings, we need your permission first Issue also occurs with other URI schemes such as: - whatsapp:// - line:// -...
Fixed - Spring '20 ·Reported By 13 ·Updated 2020-02-15
Some Person Accounts/Contacts are not accessible in a recently refreshed sandbox.
Due to changes made while a sandbox copy is in progress Accounts or Contacts related to Person Accounts may not entirely be copied to a new sandbox. This is typically due to the record being created after one table is copied but, the other has not yet finished resulting in the Contact for example being...
Fixed - Spring '20 ·Reported By 12 ·Updated 2020-02-15
Platform , Sales and Marketing , User Interface , Lightning , Listviews
The "Users in Assigned Territories" related list is not displaying the assigned users in Lightning when User sharing is private. This related list works as expected in Classic Experience and honors user sharing. In Lightning Experience, Admins and user above other users in the role hierarchy do not see...
Fixed - Spring '20 ·Reported By 12 ·Updated 2020-02-15
When Contact's Name and Email are encrypted via Platform Encryption, Site.createExternalUser() creates a new Contact record rather than attaching the new portal user to the contact record matching the provided user object's email address. When these fields are not encrypted the created portal user is...
Fixed - Spring '20 ·Reported By 12 ·Updated 2020-02-15
Service , Live Agent , Omni-Channel
A visitor is disconnected from chat if moving between web pages rapidly.
Fixed - Spring '20 ·Reported By 11 ·Updated 2020-02-15
Records with no history, Activity Timeline's "View All" displays message with HTML tag
If there is no history, the Activity Timeline's "View All" displays the following message with extraneous HTML tag <br/> : No past activity.<br/> Past meetings and tasks marked as done show up here.
Fixed - Spring '20 ·Reported By 11 ·Updated 2020-02-15
Transcript shows "Critical Wait Alert Cleared" event even if the time was not reached or set
Transcripts are recording "Critical Wait Alert Cleared" event even when Critical Wait Time (CWT) did not hit, or is not enabled.
Fixed - Spring '20 ·Reported By 11 ·Updated 2020-02-15
User may note that revisions containing Date/Time field values are not displaying properly when viewed in Lightning Knowledge article versions tab. The entries for the Date/time field values are incorrectly displayed as: java.util.GregorianCalendar[time=...
Fixed - Spring '20 ·Reported By 11 ·Updated 2020-02-15
Single Logout Request doesn't apply Signature Method from Single Sing on Configuration
Single Sign-on Config specified "Request Signature Method" to RSA-SHA256. But SAMl LogoutRequest doesn't apply it. It uses SHA1 as signature method instead. <ds:SignatureMethodAlgorithm="http://www.w3.org/2000/09/xmldsig#rsa-sha1"/>
Fixed - Spring '20 ·Reported By 11 ·Updated 2020-02-15
Custom Objects Cannot Be Used With Macro Conditional Instructions
Platform , Service Cloud Console , Lightning
Custom objects can not be used with Conditional Instructions. The 'Field' picklist for the criteria is always greyed out meaning that customer can not select any fields from a custom object.
Fixed - Spring '20 ·Reported By 9 ·Updated 2020-02-15
Platform , Lightning , Summer 19
In Lightning Experience, predefined Values on a Quick Action button are no longer populating the assigned default value when Amount field is added on Quick Action Layout. This issue does not occur in Classic experience.
Fixed - Spring '20 ·Reported By 9 ·Updated 2020-02-15
LoginFlow.apexp is called twice intermittently
When using a Login Flow, intermittently /loginflow/loginFlow.apexp is invoked twice during the user login process.
Fixed - Spring '20 ·Reported By 9 ·Updated 2020-02-15
Messaging channel is not available while creating QuickText in lightning
Messaging channel is not available while creating QuickText in lightning.
Fixed - Spring '20 ·Reported By 8 ·Updated 2020-02-15
ArrayIndexOutOfBoundsException while apex tests run during a deployment
If a deploymet package contains the following apex classes: 1. an apex class which adds some instance fields, 2. an apex class which has a reference to one of subclasses of 1, a java.lang.ArrayIndexOutOfBoundsException can occur while apex tests run.
Fixed - Spring '20 ·Reported By 8 ·Updated 2020-02-15
When the junction object involves Knowledge as one of the master objects, the page layout of the other master object involved does not load and ends up in an internal server error : Error ID: 1216840853-65653 (1396462482)
Fixed - Spring '20 ·Reported By 7 ·Updated 2020-02-15
In the FSL Mobile app there is an option to choose "Mark not present" when capturing signatures for a Service Report. If this option is selected and the the Service Report is generated, that report will shows as "Signed" even though there are no signatures on the report.
Fixed - Spring '20 ·Reported By 7 ·Updated 2020-02-15
Error message when trying to add Contributors to the community.
Customers are seeing an error message like the one below when trying to add contributors to a community. An internal server error has occurred Error ID: 986344782-3514686 (1925149751)
Fixed - Spring '20 ·Reported By 6 ·Updated 2020-02-15
Lightning components with Apex controllers may be missing from the Flow Builder Interface.
In some cases when the Apex classes references a standard object that is available in both the data API and tooling API an Apex compilation error may be generated improperly, causing the lightning component to not be displayed in the Flow Builder.
Fixed - Spring '20 ·Reported By 6 ·Updated 2020-02-15
CDC Trigger not getting auto-subscribed when creating/refreshing a Sandbox
CDC (Change Data Capture) Trigger does not auto-subscribe upon refreshing a Sandbox. The issue is not observed after trigger recompilation, or Editing/Saving the Trigger. - Actual Result After the sandbox refresh, the CDC trigger is not auto-subscribed so it will not fire on event publish. - Expected...
Fixed - Spring '20 ·Reported By 6 ·Updated 2020-02-15
Apex batch can't be retried when connection pool has been marked as "Node marked down"
Apex batch can't be retried when connection pool has been marked as "Node marked down". In this case, Apex batch recives the following common.exception.RunningForTooLongException. - Actual Result Apex batch can't be retried in this case. - Expected Result Apex batch should be retried in this...
Fixed - Spring '20 ·Reported By 6 ·Updated 2020-02-15
Case Merge: Activities from deleted Cases do not appear on master record after using Case Merge.
When using Case Merge in an org that has Activity Setting "Allow Users to Relate Multiple Contacts to Tasks and Events" turned on, Tasks which were related to non-surviving cases do not appear in Activity History or Open Activities related lists on the master Case. Note that the activities are not...
Fixed - Spring '20 ·Reported By 6 ·Updated 2020-02-15
Duplicate Product Item Transactions created if user sets received to TRUE and process/workflow/trigger updates Product Transfer record.
Fixed - Spring '20 ·Reported By 6 ·Updated 2020-02-15
Page Loads Infinitely in Lightning
When loading Contact records, Salesforce appears to enter an infinite loading loop. Once the loop has started, no pages in the org will work (they show the correct window for a split-second, then a blank screen).
Fixed - Spring '20 ·Reported By 6 ·Updated 2020-02-15
Related lists not preserving sort order after refresh
User preferences for list view sort column/order don't update as expected, are lost on page refresh
Fixed - Spring '20 ·Reported By 6 ·Updated 2020-02-15
Edits to snap-in prechat form are not saved
Changes made to a snap-in prechat form are not saving.
Fixed - Spring '20 ·Reported By 6 ·Updated 2020-02-15
Winter 20, Lock icon appears for public case comments in Chatter feed
Lock icon appears for public case comments and no lock icon appears for private case comments in Chatter feed.
Fixed - Spring '20 ·Reported By 5 ·Updated 2020-02-15
Referencing the GoogleDoc object in a visualforce page's controller, or another apex class referenced by the controller, causes site guest users to see the "Authorization Required" page if apex hasn't yet been compiled by an org administrator - Actual Result The Authorization Required page is...
Fixed - Spring '20 ·Reported By 5 ·Updated 2020-02-15
Starting 220, chrome opens about:blank tab / window when trying to open to custom url scheme's using "e.force.navigateToURL" or "lightning:navigation" or window.open() . Example ------------- navigateToCustomScheme : function(component, event, helper) { $A.get('e.force:navigateToURL').setParams({url:...
Fixed - Spring '20 ·Reported By 5 ·Updated 2020-02-15
"{0}" is displayed instead of Object label at the tooltip in Approval History
- In Approval History, Tooltip for Approval does not show Object label properly. "{0}" is shown instead. - This issue occurs with the Object that is created in the different language setting from Org Language setting.
Fixed - Spring '20 ·Reported By 5 ·Updated 2020-02-15
SOQL query returns "ORA-01722: invalid number" error
If there is any Custom Formula Field used with the formula as VALUE(Phone)>0 || VALUE(Name)>0 and if Phone field is empty for any record then running SOQL query as "Select Field1__c,Name from Account" will give ORA-01722: invalid number error
Fixed - Spring '20 ·Reported By 5 ·Updated 2020-02-15
Updating a record after using Quick Text is resulting in an ISE
Updating a record after using Quick Text is resulting in an ISE thrown which can be found with the following error: "lib.gack.GackContext: java.lang.IllegalStateException: Programmer Error: attempt to save object not in TransactionEntityObjectMap: id = 500..."
Fixed - Spring '20 ·Reported By 4 ·Updated 2020-02-15
When opening an object page in a new browser tab and selecting a new list view, the List View Lightning component on the Home page tab does not show the correct list view when clicking the Printable View button. Instead of displaying the List View that is selected in the List View Lightning component...
Fixed - Spring '20 ·Reported By 4 ·Updated 2020-02-15
Selecting a record in search result of Lookup field opens record detail page in new browser tab
Platform , Search , User Interface
In Lightning, searching in a lookup field will yield some records as results. Using the drop down arrow to edit one of the results, after the edit, selecting that record will open the record up in a new tab, rather than selecting it for use in the lookup field.
Fixed - Spring '20 ·Reported By 4 ·Updated 2020-02-15
Activities , Service , Process Builder
In LEX, Unable to reply to Email with attachments/inline image(s) and getting Required Fields are missing [OwnerId] when trying to update “EmailMessage” Object using process builder.
Fixed - Spring '20 ·Reported By 4 ·Updated 2020-02-15
Console Display Density changed to Comfy automatically Work ID
Display density of the detail page is changed to "Comfy" though the settings displays "Compact". The behaviour is experienced only in a console and when a child record is open in another tab and you revert back to the parent tab.
Fixed - Spring '20 ·Reported By 4 ·Updated 2020-02-15
Using a Embedded Service and including salesforce fonts in your branding setup When copying the code snippet into your site Generates a "blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource" in the console. Even if site is CORS whitelisted Error...
Fixed - Spring '20 ·Reported By 4 ·Updated 2020-02-15
Process Builder Won't Load When the "Last Modified By" User Doesn't Exist
When the "Last Modified By" User doesn't exist (typically because of Sandbox copy issues, or similar situations), the Process Builder page for a Process will fail to load. You may see a GACK as well. Possibly (-495543760)
Fixed - Spring '20 ·Reported By 4 ·Updated 2020-02-15
BusinessHours is not calculated properly when Daylight Savings Time begins (it is reduced by 1 hour)
The difference in business hours returned as a result of BusinessHours.diff() for every Monday is equivalent to 7 hours instead of 8 once Day Light Saving Starts.
Fixed - Spring '20 ·Reported By 4 ·Updated 2020-02-15
Line break in text area is not rendered when text area is referred from formula and formula include BR () function. The issue exists in Lightning Experience only.
Fixed - Spring '20 ·Reported By 4 ·Updated 2020-02-15
When a Visualforce page within Classic Console contains the 'Quill Editor' component, keystrokes are captured as keyboard shortcuts rather than as data entry.
Fixed - Spring '20 ·Reported By 4 ·Updated 2020-02-15
(New) Note Content is Truncated
When a (New) Note that contains a long text is saved and the user has to scroll down to read all the contents, the user finds that the last line of the Note is hidden behind the "Related To" section of the Note window.
Fixed - Spring '20 ·Reported By 4 ·Updated 2020-02-15
When uninstalling a package, an error is encountered with the error number 1736323978
Analytics , AppExchange , Packaging
This issue occurs when attempting to uninstall a package that uses analytics components, and the user performing the uninstall does not have the "Sales Analytics Apps" permission set license assigned to them, along with the permissions "Manage Analytics Templated Apps" and "Use Analytics Templated Apps". The...
Fixed - Spring '20 ·Reported By 4 ·Updated 2020-02-15
Tab title changes depending on the object used in utility item
Some customer's may experience the tab title being changed unexpectedly in Lightning console when using a utility bar item containing a VF page.
Fixed - Spring '20 ·Reported By 4 ·Updated 2020-02-15
System Administrator is unable to create a Path for Account or Opportunity
Customers are experiencing issues when creating paths. Administrators are receiving errors regarding record types when selecting certain objects. The issue is stemming from managed package licenses. The system is throwing the error when attempting to pull attributes for an associated managed package...
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-02-15
Org's timezone and Automated Process user's timezone don't match
Apex , Platform , Flow , Process Builder , Lightning
There are certain situations where the automated process users timezone and the org default timezone can be different. This can cause some automated process to run in a timezone context that is different from the org default timezone context. One side effect of this is that time triggered flows run at...
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-02-15
Update field workflow rule on Task object blocks reminder notification
In Lightning Experience, when task record created, update field workflow rule on Task object blocks reminder notification
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-02-15
modals being opened in quick action are not clickable in console
If you create a lightning component quick action which opens a modal and you are trying to access it in console. Then, the buttons, etc on the modal may not be clickable
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-02-15
The Messaging Sessions showing in the Conversation Tab/View are out of sequence
Messaging sessions are appearing out of order in the conversation view.
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-02-15
Live Agent , User Interface , Lightning
In Lightning it has been observed that the Live Chat Conversation component does not make proper use of the maximum height when displaying a completed Live Chat Transcript.
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-02-15
Lightning Component "Highlights Panel", if "Show as collapsed" = true, the anchors are always always off by the delta in height collapse vs uncollapse.
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-02-15
Console shortcuts being executed when inputting text into flow input text elements
VisualForce , Flow , Winter 20
When a user displays a Flow used in the console through a Visualforce page using Lightning Out., console keyboard shortcuts are triggered when a user types in a Flow input text field and backspace does not work.
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-02-15
Arabic numerals are appearing even if "Show Hindu-Arabic Numbers" feature is enabled
If you set up the Org's Currency Locale to Arabic, even when you're using the "Show Hindu-Arabic Numbers" feature the numerals are still displayed in Arabic.
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-02-15
On FSC Cloud, action plan due date in preview is mismatching with actual due date on Task.
Action Plan due date in preview is mismatching with actual due date on Task
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-02-15
Lightning Case Merge failing after 10 minutes of running
On some orgs, Lightning Case Merge runs for an extented amount of time and eventually timing out with the following message returned: "REQUEST_RUNNING_TOO_LONG: Your request was running for too long, and has been stopped" Set Up Case Merge in Lightning Experience (Beta) https://help.salesforc...
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-02-15
"An internal server error has occurred" page encountered when attempting to view package detail page
AppExchange , Packaging , Partner
Some package publishers may find that when they attempt to view the package detail page in an org, that they will encounter a "An internal server error has occurred" page. This is occurring due to the size of the package being accessed.
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-02-15
Platform , Custom Objects , User Interface , Service Cloud Console , Lightning
When assigning Lightning pages based on account record types to a custom lightning app, an account record may display an incorrect page assignment although the assignment appears to be correct in Setup. This intermittent issue that may occur with some custom apps but not all, in the same Org where person...
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-02-15
In Lightning Experience, for Opportunity Products (OpportunityLineItem), the currency iso code that the system uses for validation rules, conversion, etc. is pulling from the logged-in user's personal currency rather than the currency listed on the pricebook entry.
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-02-15
If you, as a visitor try to start a new chat without refreshing after the agent ends a chat and opens the post chat page, it will fail to find an agent, and will be stuck
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
Platform , User Interface , Lightning
Territory fields are blank in the account assigned territories lookup page though they are populated in the Territory records.
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
A user is allowed to save a report in a folder from which they have a view access and 'Edit My Reports' user permission. However in lightning experience, a user is unable to "Save As" [CLONE] a report created by others because the folder picker dialog does not display the folders despite the user having...
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
Formula field referencing to Knowledge causing access exception in lightning.
Formula field referencing to Knowledge causing access exception in lightning. Error Message: Looks like there's a problem. You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary.
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
Using the RecordType field on detailPanel to change the record type does not re-render the flexipage associated with it until a page refresh happens.
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
[Winter'20] Error when cloning a event record and switching to All Day Event
If clone a event record with multiple attendees and checking in 'All day Event' checkbox as true, error message is displayed. (Error) No access to field _stashedStartDateTimeValue. Either the field was removed from the entity or access to this field was removed.
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
Remove the "Sales price" from OpportunityLineItem-Opportunity Product Layout after enabling 'Supply Default Opportunity Line Item Values' perm in both source and target sandbox orgs. Users are getting error "Layout must contain an item for required layout field: UnitPrice" while deploying the layout...
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
Sales and Marketing , User Interface
Field name is not displayed in Lead Conversion error message when using a language other than English (Ex. Hebrew, Spanish) and when the error is a DUPLICATE_VALUE_ERROR_MESSAGE.
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
When a Cases related list has both "Date Opened" and "Date/Time Opened" as columns, attempting to quick filter the list view results in an error similar to the below: Duplicate key CreatedDate (attempted merging values ui.services.internal.impl.ListViewColumnImpl@20f00ce0 and ui.services.internal...
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
LEX Console issue: Related List scroll position is lost and next records will not load after editing a record from the Related List drill-in in a subtab
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
Close opportunities have a score
A few closed opportunities still have the Opportunity score set , while it should be removed once the opportunity is closed. As per the article below: https://help.salesforce.com/articleView?id=einstein_sales_opportunity_scoring_how_it_works.htm&type=5 "When Scores Don’t Appear A previously...
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
Users may not see all records owned and deleted by them in their recycle bin
Performance , Sharing , Custom Objects , Knowledge , Metadata , User Interface
Standard users without the 'Modify All Data' profile permission may find that they're unable to see a record that is owned and was deleted by them when looking in their recycle bin. The user may be able to successfully see other object's records within their recycle bin while other object records...
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
Quick Action creates multiple records when "Save" button is clicked multiple times
In Lightning , when we use a quick action to create records, it results in duplicate records if the "Save " button is clicked multiple times when the save is in progress. We can observe that the button greys out when the save is in progress , but however for a split second once the save is done...
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
The "Related List - Single" standard Lightning component doesn't take into consideration the Gender of the object when using Rename Tabs and Labels.
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
Address component's labels are not translated in Flow Builder
Address component's labels, such as Country, City, Street, are not translated to the user preferences language in Flow Builder.
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
View all dependency is not working correctly In LEX While Change Record Type
Two page layouts exist for two different record types. The layouts have different fields but it may have some common fields which have different dependencies in the two layouts. You are attempting to change a record type for a record from one with the first layout to the another record type which...
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
lightning:map center attribute ignored
lightning:map center attribute ignored
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
Lightning - Deleting a record redirect to deleted record page.
In Lightning, deleting a record redirect to deleted record page if certain steps are taken. Due to this following error page is displayed after deleting a record. Looks like there's a problem. We couldn't find the record you're trying to access. It may have been deleted by another user, or there...
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
Sales and Marketing , Service , Knowledge , User Interface , Lightning
When viewing a record in lightning console and opening a subtab, user's page position or focus is not maintained and may be reset to the top or different page location when switching between record's primary and sub tabs.
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
Characters from some languages within Text/Image section are not shown in generated Service Report PDF
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
OpportunityTeamMember bulk save result rows are disordered if inserting row with "#N/A"
Error and Success files are swapped in Dataloader/ Workbench when inserting file with "#N/A" in User Id field for the OpportunityTeamMember object
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
Internal server error occurs when changing visibility of custom object to "Protected"
Unable to get EntityInfo of custom object after creating/updating an OutboundMessage when object visibility is set to Protected - Null Pointer Exception results.
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-15
An issue has been identified where Channel-Object Linking for Messaging channels will display an error when opening Messaging Session records if the Messaging Channel field has been removed from the page layout.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
Visualforce IMAGEPROXYURL function throws NullPointerException in sandboxes and scratch orgs
Visualforce IMAGEPROXYURL function throws NullPointerException in sandboxes and scratch orgs
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
With Salesforce feature enablements deactivated system administrator may be shown as the Last Modified on Profiles or within the Setup Audit Trail of an org.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
Lazy Loading Library can't deal with visibility rules
Service , Service Cloud Console
Lazy Loading Library can't deal with visibility rules
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
Records IDs not Being Emailed When Encryption Tool Generates Value Too Large for Column Errors
When the encryption tool encounters data within a field to encrypt that triggers a value too large for column error the affected record ID is not generated and emailed to the administrator for correction.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
Android TalkBack is not reading the last entered chat message in Embedded Chat for Mobile Web
Mobile , Live Agent , Omni-Channel
If customer initiates a chat from their mobile web browser with Embedded Chat on an Android phone with TalkBack enabled, the mobile screen reader is not reading the last message entered by the Agent.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
Winter 20 - Lightning's App Manager loads only 50 Apps even if the screen size is larger
In Winter '20, when customers use the Portrait mode, the list of apps presented in the App Manager in Lightning is 50 and there's no vertical scroll bar to get to more than that.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
Login Flow considers cloudforce.com as a not valid URL to redirect to.
When configuring Login Flow for a profile and if the URL has cloudforce.com sub domain, it redirects to error "Invalid Page Redirection"
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
Platform , Sales and Marketing , Lightning
In an org where Work Orders are enabled, and the related list is added to the Contact object - In lightning, creating a new Work Order from the Work Order related list on the Contact object in Lightning will not populate the Account Name with the Account associated to the Contact. Other objects,...
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
When using a container Aura component that contains a Lightning web component in a lightning action override. If the lightning web components size is larger than the screen, you will notice the screen jumping to the center of the LWC component when changing focus around the page.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
In 222 release, a "Sorry to Interrupt" error thrown in the agent Lightning console when working with Omni in IE11. This issue does not occur in other browsers.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
When a '&' character is in the name of a chat button, it is displayed as '&' in the transfer-to-button dialog in classic console.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
Account Owners not able to view accounts due to insufficient privileges error
Standards users are not able to view accounts that they own in one UI (standard or lightning) but they can in the other. For example, users may be able to view accounts in classic, but not lightning. Or, the account owners can view the accounts in lightning but not classic.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
Change Data Capture Trigger on a custom object doesn't open/work after sandbox refresh
Change Data Capture Trigger on a custom object doesn't work after sandbox refresh. When trying to open the Trigger through Setup | Apex Triggers, it returns "Unable To Access Page". However, it does open through Developer Console.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
Tabset overflow option "More" appears even when only one tab in tabset when resizing page
Tabset overflow option appears even when only one tab in tabset when resizing page and it remains as it is after you maximize the browser. A browser refresh is needed for the option to disappear.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
"+ New Contact" does not show up in the lookup in an activity after several clicks
When "Allow Users to Relate Multiple Contacts to Tasks and Events" is enabled for an org, “+ New Contact” action should show up in the lookup in an activity even when a contact has already been entered. But after “New Contact” modal is opened and closed, the action disappears.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
Chinese locales are incorrectly returning 24hour time formats in lightning calendar
In Lightning Calendar, Chinese locales users will see times shown in 24hour formats: 1. If the time is not on the hour (e.g 11:30am , 3:30pm) it'll show as HH:MM (11:30, 15:30) 2. If the time is on the hour (e.g 11am , 3pm), it'll show as HH (11, 15)
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
Key Deals home page component doesn't show separator.
Issue: No separator is displayed on the details of the first record on the [Key Deals] home page component. All other records that follow has a [.] separating the fields. This is purely cosmetic and has no effect on the record and usability. Only a select number of organizations are impacted.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
ISE when customer community user searches from a lookup of Lightning Knowledge
Internal server error occurs when external user (customer portal user/partner user/ customer user) searches from lookup of Lightning Knowledge in Customer Portal / Salesforce Tabs + Visualforce template community. This issue occurs when external user doesn't have "Knowledge User" license.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
Work Order Line Item Service Report pulls Asset data from parent Work Order instead of Work Order Line Item's Asset.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
Related List Quick Links are not updating to reflect the new page layout when record type is updated by process automation (e.g. workflow, Process, etc).
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
Altering an existing NavigationMenuItem can leave behind dangling externalized references to Custom Objects. This is especially problematic where the object referenced is contained in a managed package a customer is attempting to uninstall.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
When Editing a monthly recurring series task in LEX, the 'Repeat On' field is set to Sunday or Monday (based on User Locale) irrespective of the selected week day. This behavior is seen only on the Edit Series page.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
RecordType is not translated for RecordList Component in Communities
RecordType is not translated for RecordList Component in Standard Layout for communities
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
User is Not Clickable in Field History Tracking Related List in Lightning
When viewing the Field History Tracking related list on a record, the "User" is not a clickable link. However, when you click View All, which takes you to the Field History page, the user is clickable. This issue is happening with any standard or custom object
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-02-15
Lightning - Knowledge Scoped Search in Global Search returns empty value for Lookup fields.
Search , Knowledge , Winter 20
Some customers may have observed that post-upgrade to Winter'20, Knowledge Scoped Search in Global Search returns empty value for Lookup fields in Lightning. This occurs in org where Lightning Knowledge has been enabled, apart from custom/standard lookup fields, Created By, Last Modified By, Master...
Fixed - Spring '20 ·Reported By 0 ·Updated 2020-02-15
Lightning console Hangs on 'loading screen' when article is performing 'Submit for translation'
From Lightning Console, performing 'Submit for translation' might stuck the tab at load screen.
Fixed - Spring '20 ·Reported By 0 ·Updated 2020-02-15
Notes Related List of Archived Activity Record does not load in Lightning Experience
Unable to view related Notes from archived tasks through Lightning. Spinners next to Notes related list never go away and related list records are not loaded.
Fixed - Spring '20 ·Reported By 0 ·Updated 2020-02-15
Error thrown when supplying an empty/invalid listViewId to the navigateToList
Apex , VisualForce , Communities
When navigating to Object home without filterName the change view event is sometimes incorrectly fired twice, resulting duplicate actions in a single request
Fixed - Spring '20 ·Reported By 0 ·Updated 2020-02-15
Preview icon is appearing in view and edit states on hover of image component in the CMS content
Content and Files , Communities
Winter '20 release issue: Preview icon is appearing in the View and Edit state on the Banner Image component in the CSM Content
Fixed - Spring '20 ·Reported By 0 ·Updated 2020-02-15
Internal Server Error when editing Quantity field on Product Item
Users may get an internal server error after editing the Quantity of a Product Item. This error will typically be isolated to orgs that have a Rollup Summary field on Product Item that counts the number of Product Item Transactions.
Fixed - Spring '20 ·Reported By 0 ·Updated 2020-02-15
Internal server error when access profile section of setup
Internal server error when access profile section of setup
Fixed - Spring '20 ·Reported By 0 ·Updated 2020-02-15
Winter'20: Delete icon no longer appears in Notes editor on Salesforce app iOS / mobile Safari
In Winter'20, the delete icon in Notes editor no longer appears using Salesforce app iOS or mobile web on Safari.
Fixed - Spring '20 ·Reported By 0 ·Updated 2020-02-15
ISE when changing the Account Owner on few of the records. Error ID: 1886060657-14047 (-790420972) Root cause: Upon updating the Account on a related Order, the Order's Division doesn't get recalculated.
Fixed - Spring '20 ·Reported By 0 ·Updated 2020-02-15
Customers who are using the keyboard to navigate communities that use the ember theme may trigger an issue that causes the navigation menu to disappear.
Fixed - Spring '20 ·Reported By 0 ·Updated 2020-02-15
Custom Objects , Lightning , Summer 19
After Summer’19 using Lightning, inline editing lookup field on a custom object record shows following error if lookup filter references dependent field with a comma This page has an error. You might just need to refresh it. First, would you give us some details? (We're reporting this as error ID:...
Fixed - Spring '20 ·Reported By 0 ·Updated 2020-02-15
Global Search with the email address does not return rtf type files.
When doing a global search with the search term as email address, the rtf files are not returned in the search results even though the file contains the search term. However, it works for the doc type file. Similar behavior is seen while using 'searchString' in the query.
Fixed - Spring '20 ·Reported By 0 ·Updated 2020-02-15
Unable to deploy Network component if network name has '(apostrophe)
Change Set , Change Sets , Communities
If a community name contains an apostraphe ' a change set containing the Network component for that Community will fail to deploy.
Fixed - Spring '20 ·Reported By 0 ·Updated 2020-02-15
Clicking on a community tile from App Launcher in LEX opens 2 new tabs with the same community
In Lightning, clicking community tile in App Launcher opens two new tabs for same community. This issue occurs when following conditions are met. 1. App Launcher is clicked from Home tab. 2. Home page has App Launcher component.
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-02-12
Inline edit in LEX focuses on incorrect field
When inline editing a field in LEX with a lookup field that has a defined value on the layout, the focus will jump to the lookup field instead of staying on the selected field.
Fixed - Spring '20 ·Reported By 64 ·Updated 2020-01-20
Activation of Improved Org Schema Caching Suspended
An issue with the “Enable Improved Caching of Org Schema” critical update (https://releasenotes.docs.salesforce.com/en-us/spring19/release-notes/rn_apex_enable_improved_schema_caching.htm) has been identified that causes unexpected incompatibilities with some configurations, particularly for organizations...
Fixed - Spring '20 ·Reported By 106 ·Updated 2020-01-04
'Sorry to interrupt' error when clicking the Help menu icon (Error Id: -428988036)
When users click the Help menu icon ("?") in Lightning, a "Sorry to interrupt" error may be displayed, along with error Id -428988036. This issue only impacts users without the View Setup and Configuration permission.
Fixed - Spring '20 ·Reported By 71 ·Updated 2020-01-04
Deploying Account and Contact OWD in the same deployment package may fail
Deploying Account and Contact OWD in the same deployment package may fail with message as " Deployment error: ReadWrite is not a valid sharing model for Contact when Account sharing model is Private"
Fixed - Spring '20 ·Reported By 64 ·Updated 2020-01-04
Users are unable to access Outlook Integration with two-factor authentication in Salesforce
1. With two-factor authentication enabled in Salesforce, users are unable to access Outlook Integration on the desktop Outlook client. 2. After logging in for the first time, users see the following message on the side panel: "Security is important around here" and the "Verify Your Identity" button...
Fixed - Spring '20 ·Reported By 45 ·Updated 2020-01-04
Batch Jobs from Flex Queue gets failed intermittently and throws the below error: "Internal Salesforce Error: moving job from FlexQueue to MQ failed, please report to customer support"
Fixed - Spring '20 ·Reported By 31 ·Updated 2020-01-04
Using a quick action task button, this may throw an unknown error on lightning experience only. This happens when you set the quick action with predefined value Related To field with any of the lookup field. The error in UI shows "Review the errors on this page."
Fixed - Spring '20 ·Reported By 26 ·Updated 2020-01-04
Case milestones component glitching between actual hours and business hours
In Lightning Case Milestones related list is not applying the business hours to TimeRemainingInMins and causing the Milestone Tracker to override non business hours.
Fixed - Spring '20 ·Reported By 25 ·Updated 2020-01-04
When using change event triggers and updating a record, default values of unchanged Boolean and fields with default values are included in the event message in the trigger instead of null.
Fixed - Spring '20 ·Reported By 21 ·Updated 2020-01-04
Title field is blank on Account Team Related List
In Account Record home, Account Team Member Related List card always shows Team Member Role and Title. Title currently doesn't populate and it is not customizable.
Fixed - Spring '20 ·Reported By 17 ·Updated 2020-01-04
[Winter '20] Hover Panels within Pinned Regions Appear Clipped in Lightning Console Apps
User Interface , Service Cloud Console , Lightning , Winter 20
In a Lightning Console App, hovering over links that are between (or next to) the boundaries of a Pinned Region may result in a hover panel that appears clipped / truncated. In some cases, the resulting hover details may fail to load or "flicker". Note: This behavior may occur across entities when...
Fixed - Spring '20 ·Reported By 15 ·Updated 2020-01-04
XMD is not deploying updates to Conditional Formatting, when Namespaced Org is involved
Analytics , Metadata , Einstein Analytics - Dashboards/Lenses
Wave Analytics Metadata Deploy, not updating conditional formatting when namespace is involved. Customer is observing issues when deploying Wave Dashboard, conditional formatting/XMD. Also Conditional Formatting XMD is appended instead of overwritten when a subsequent deployment is made on the same...
Fixed - Spring '20 ·Reported By 13 ·Updated 2020-01-04
Quick Text cannot be re-used on the same chat session in lightning experience only
The quick text can only be used once in every live agent chat session. Once you utilize the the quick text in a live agent chat session, the system doesn't allow to use any available quick text or does not populate the content of the quick text within the same session.
Fixed - Spring '20 ·Reported By 12 ·Updated 2020-01-04
Flow Screen Component is fetching null values from Lightning component
Flow fails to pass values between Aura attribute when using screen component
Fixed - Spring '20 ·Reported By 9 ·Updated 2020-01-04
[LEX][Email Drafts] Email Approval submitted from Lightning Experience cannot be approved
Email Approvals submitted from Lightning Experience cannot be approved and fail with "Couldn’t send email. abc@def.com is an invalid From email address." NOTE: The Email Address mentioned in the error will be the Email of the Submitter It will only fail if the From Address is of the actual...
Fixed - Spring '20 ·Reported By 9 ·Updated 2020-01-04
Platform , Service , Service Cloud Console , Lightning , Winter 20
When the CRUC, “Tab-Focused Dialogs in Lightning Console Apps”, is enabled, the Edit and Refresh Tab keyboard shortcuts no longer work in Lightning Console.
Fixed - Spring '20 ·Reported By 8 ·Updated 2020-01-04
Flow Apex events not logged when Process Builder executes after managed trigger
Debug Log run on the finest level for Workflow does not pull in flow events. Flow Apex events not logged due to managed trigger executing before Process Builder.
Fixed - Spring '20 ·Reported By 8 ·Updated 2020-01-04
Value selected in Multi-Select picklist will display as the value above it (effectively showing a duplicate value) when the value is deactivated. This occurs in Lightning Experience only.
Fixed - Spring '20 ·Reported By 8 ·Updated 2020-01-04
Record Type Associated values in Permission Sets are not set during Unlocked package install
Record Type Associated values in Permission Sets are not set during package install. After unlocked package installation the Record Type Association is not set as per settings in permissionset-meta.xml metadata file.
Fixed - Spring '20 ·Reported By 8 ·Updated 2020-01-04
Sort Order for related lists are not consistent with web
Related list on Field Service mobile are not always consistant with whats on fullsite. This happens shows on both Android and iOS
Fixed - Spring '20 ·Reported By 8 ·Updated 2020-01-04
The community default error page will load when linking to a login page within the button of the Hero Component for Lightning Communities. This occurs when the option "Open in new tab" is unchecked.
Fixed - Spring '20 ·Reported By 8 ·Updated 2020-01-04
"Email Verified" is set to false for valid users after a sandbox refresh
The verified email is being reset in a sandbox refresh. This is causing issues with an admin user using login access to test emails through those users because of a security update in Summer release. Unverified emails under login access will fail out as a permissions issue and Community Admin can no...
Fixed - Spring '20 ·Reported By 7 ·Updated 2020-01-04
Service Cloud Console , Lightning , Winter 20
Attempting to Convert a Lead from a Lightning Console App results in a blank/empty Convert subtab. This happens to organizations with the "Freeze Javascript Prototype" Session Setting enabled.
Fixed - Spring '20 ·Reported By 7 ·Updated 2020-01-04
Unable to save EnityField error occurs when trying to update / add audiences from the custom object in the community builder.
Fixed - Spring '20 ·Reported By 7 ·Updated 2020-01-04
Unable to search properly with lookup search at sidebar in Salesforce Classic console.
Search , Service Cloud Console
- Unable to search properly when filtering the words that include "+" character, such as "abc+++d". It's replaced to space, "abc d". - This issue occurs in Salesforce Classic Console.
Fixed - Spring '20 ·Reported By 7 ·Updated 2020-01-04
Case Feed in Lightning Console can fail to load completely or fail to load more Feed Items after scrolling when a FeedItem LastEditById is an Automated Process User resulting in an internal server error (-1459639187).
Fixed - Spring '20 ·Reported By 6 ·Updated 2020-01-04
Auto-Response in HTML template is not delivered due to the user permission of Mutual Authentication.
Auto-Response email is not delivered to the sender under the below conditions. Email-to-Case Auto-Response email template uses HTML "Enforce email privacy settings" is enabled "Make data protection details available in records" is enabled "Enable Mutual Authentication" is enabled
Fixed - Spring '20 ·Reported By 6 ·Updated 2020-01-04
Apex , Sites , Communities
pex:includeScript with loadOnReady=true fails to load target script on Google Chrome current version(76 and not earlier versions) when Click jack Protection Level of Site is set as "Don't allow framing by any page (Most protection)"
Fixed - Spring '20 ·Reported By 5 ·Updated 2020-01-04
Service Cloud Console , Lightning
Users who do not have access to a record will see the record page continue to load within Lightning Console due to record assignment rules.
Fixed - Spring '20 ·Reported By 5 ·Updated 2020-01-04
Quote Template are ordered inconsistently in Lightning vs. Aloha when generating a PDF
Sales and Marketing , User Interface
In Lightning Experience, the templates listed when you use the standard Create PDF button are not in alphabetical order, but are in classic
Fixed - Spring '20 ·Reported By 5 ·Updated 2020-01-04
Unable to delete BusinessProcess using destructiveChanges.xml via Force.com Migration Tool
Upon deletion of 'BusinessProcess' using destructiveChanges.xml via Force.com Migration Tool, the following error is observed: BUILD FAILED C:\Users\<username>\Desktop\<PackageFolder>\build.xml:8: FAILURES: Error: objects/Case.object(Case.<BusinessProcessName>):An unknown exception has occurred...
Fixed - Spring '20 ·Reported By 5 ·Updated 2020-01-04
FORMAT_FONT is disabled for rich text field on standard page fields
The Font Family and Size selection formatting from the custom Rich Text Area Editor are missing or disabled.
Fixed - Spring '20 ·Reported By 4 ·Updated 2020-01-04
Tile menu navigation images / content assets can not be reused
You cannot use the same content image asset in the same Tile Menu among different menu items. This is causing the reference to shift and only show on the most recent selection for the image.
Fixed - Spring '20 ·Reported By 4 ·Updated 2020-01-04
In flow, dependent picklist component fails validation when child picklist is required but has no available values
Fixed - Spring '20 ·Reported By 4 ·Updated 2020-01-04
When the fields designated in the CSV (column headers) exceeds 4000 characters, an invalid batch error is thrown due to not recognizing the field, as it is being truncated after the 4000th character. - Actual Result An "Invalid Batch" error is thrown. - Expected Result Bulk insertion should ...
Fixed - Spring '20 ·Reported By 4 ·Updated 2020-01-04
Omni Supervisor displaying duplicate declined transferred-to-user chats
Service Cloud Console , Omni-Channel
Agents who use the transfer to agent feature for Live Agent/Omni-Channel Chats will notice that if the transfer times out and is returned to them, then duplicate entries will show in the Omni Supervisor Panel. No actual duplicate chats are created from this event as it is isolated to the Omni Supervisor...
Fixed - Spring '20 ·Reported By 4 ·Updated 2020-01-04
URL Button breaks Highlights Panel in Console App
In Lightning Console App when using a URL button in conjunction with sub tabs and pinned header template, highlights panel will disappear.
Fixed - Spring '20 ·Reported By 4 ·Updated 2020-01-04
Attaching a file to a record from Salesforce File sets the visibility to "All Users".
Content and Files , Communities
If you attach a file to a record from your PC, the visibility of that File will be Internal Only. Which means, external users will not have access. If you attach the same file to another record from Salesforce Files, the visibility of that file will be AllUsers. This will allow external users to...
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-01-04
Apex , Salesforce to Salesforce , Custom Objects , Winter 20
When using cross org connect and trying to access External Object record in lightning OR trying to run a SOQL on the external object filtering on Id, gives an Internal Salesforce Error.
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-01-04
Returning to List View after logging a call causes to appear in a blank listview
When user comes back from logging a call on a record, backing out from record causes list to refresh sometimes hanging app. - Observing a issue Salesforce app both iOS (220.6/222.0) and Android (220.3/222.0) - This happen when you pull down to fetch more record on the listview and open a record which...
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-01-04
A user, who is not an admin, receives the following error when attempting to change the order of content in a collection in Content Management from Community Workspaces.
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-01-04
"InvalidDateException: Invalid year for DATEVALUE function" gack when evaluating formula with CRUC ON: "Check for Null Record Variables or Null Values of Lookup Relationship Fields in Process and Flow Formulas" After the CRUC was enabled when the flow is being called from an API it is failing when we...
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-01-04
Login Flow doesn't work when visualforce page is part of Managed Package having a capital letter in the namespace. For Example, login flow doesn't work when the page is part of Managed Package with namespace prefix LCC, or Anything.
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-01-04
View All Data permission is not sufficient to subscribe to Change Data Capture events
User with View All Data permission trying to listen Change Data Capture events on Product2 receives the following error 403::User not allowed to subscribe CDC without required permissions
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-01-04
1. Users that set up Files Connect with SharePoint Online using the "Per User" identity type, are not able to access the external data source from under the "Files" tab when accessing the data source for the first time. 2. When the identity type is changed to "Named Principal", the external data source...
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-01-04
HTML markup is visible on hover on sub heading of tile layout when Rich text is used
The HTML markup for formatting is being shown on hover when rich text is being used.
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-01-04
When attempting to inline edit on a related list that contains a lookup relationship to a custom object you will not receive any results
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-01-04
Login links from Daily Digest emails display a 'Page doesn't exist' error in Lightning Console apps
In Daily Digest emails, a link is provided in text similar to the following: 'To change or turn off <your org's> emails, use your registered username to log in.' When 'log in' is clicked, users of Lightning Console apps will encounter a 'Page doesn't exist' error.
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-01-04
Custom Section/Fields are not shown on User Edit page when user attempts to enable a community user and the user profile does not have “View Setup and Configuration” enabled.
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-01-04
Content and Files , Communities
External community user is able to access ViewAllNotesPage to see the files uploaded in records that they don't have access.
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-01-04
When changing from a record page without pinned regions to a record page with pinned regions, an error is thrown
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-01-04
The setting "Portal User Visibility" will not remain disabled/enabled (due to a ShareLockException) when a criteria based sharing rule is present on the User object.
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-01-04
Activities , Content and Files
The Notes related list in Lightning displays the Last Modified date/time value of when the insert was performed instead of the LastModifiedDate value that was set upon inserting ContentNote records with audit fields enabled. The ContentNote record's Last Modified value in the Notes related list in...
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-01-04
FSL Snap-In Flow does not display minutes
The time slot picker in New Appointment Flow does not show the minute data (for eg, 9am - 10.15am slot shows up as 9am - 10am in the UI).
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-01-04
Standard User is unable to stop an External Sharing in Salesforce to Salesforce
After Spring'19, Salesforce Standard User receives the "Insufficient Privileges" error when stopping an External Sharing in Salesforce to Salesforce. If they have "View Setup and Configuration" permission, they can stop it.
Fixed - Spring '20 ·Reported By 2 ·Updated 2020-01-04
Unable to access Invocable 'Apex class' in the 'Apex Action' section when creating a screen flow
When trying to use the invocable method as action, unable to see an option to select the apex class while creating screen flow.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-01-04
File's thumbnail on Chatter Feed isn't displayed with IE11, or File Preview shows the last page
Chatter , Content and Files , Winter 20
We cannot see the file's thumbnail on Chatter feed with IE11. As another issue, in File detail page, preview shows last page. This issue occurs with PowerPoint (*.ppt and *pptx)
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-01-04
"Add to Price Book" button on Product in LEX selecting an incorrect currency
When clicking the "Add to Price Book" button on product related list in LEX the currency we select from the picklist is not the one which is actually selected.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-01-04
Community users are not able to create cases when using Skills Based routing for Omni Channel.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-01-04
In Communities with the Site setting 'allowStandardPortalPages' set to false, users with the manageNetworks permission enabled are currently not allowed to update the Featured and Navigational topics icon.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-01-04
List casted up to Object may throw an Internal Server error when toString is called on it
If you cast List to Object and then call toString method on it, it will cause an Internal Server Error. You may see a Gack error code.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-01-04
Community users will receive a series of three internal server errors when accessing the Record List page for a custom object. This is when the custom object API name is 12 characters in length and has a '0' as the fifth character.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-01-04
<lightning:path> does not render properly when using an id retrieved through apex
The <lightning:path> component does not render properly when using an id retrieved from an apex controller method during component initialization. Expected Result: - After the component is rendered, the <lightning:path> component should show the current status of the path in the referenced record...
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-01-04
Change Data Capture - Available Entities list adds duplicates when scrolled for more records
When we scroll to the bottom of available entities list in Change Data Capture, loading more message appears for a brief moment and duplicate entries are added for all entities listed, this goes on further we scroll down and is never ending. Expected behavior : The Available List should only show...
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-01-04
"Data Not Available" appears when opening the Preview Edit Page for Opportunity Product.
- When opening the preview edit page for Opportunity Product , "Data Not Available" message appears. - This issue occurs with every Profiles in Opportunity Product
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-01-04
Activity Time line component displays the Time field as YYY-MM-DDTHH:MM:SS.000Z.
- At Record Detail page, Activity Time line displays the Time field as YYY-MM-DDTHH:MM:SS.000Z.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-01-04
Community Badging is giving a false positive permission error for Partner users
Assigning badges to Partner community users is throwing a false positive permission error. The user is still able to view and interact with the Badge based on their assigned profile.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-01-04
Translation of labels of record types in Translation Workbench is not reflected on Kanban cards.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-01-04
Platform Actions are not aligned when the text and buttons are wider than the presented screen
When creating a new record such as on cases, if there are too many items (such use active assignment rules, notify contact, and the standard buttons) in lightning, the buttons/text wrap instead of being in one line
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-01-04
Integration User (potentially an user) creates a ContentVersion for another user.
This failed for those users who had Root Folders present in the database since the code would try to create a ContentDocumentLink between the ContentVersion and the Root Folder (ContentFolder).
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-01-04
Sort order for languages in the Language Picker is out of order. The order seems to be random and not in the order as placed into community builder.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-01-04
Knowledge , Service Cloud Console
Approval history in Lightning console does not load new tab's Title when the approval status is “Approved” or “Submitted”.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-01-04
In Lightning, when editing a recurring weekly, monthly, semi-annually, or Yearly task, clicking Calculate Last Date may display error ID -1440344735.
Fixed - Spring '20 ·Reported By 1 ·Updated 2020-01-04
Salesforce app error when viewing related list records on Campaign records
Some users may see an error message when accessing related records on Campaign records. The error is: Sorry to interrupt This page has an error. You might just need to refresh it. First would you give us some details? (We're reporting this error ID: 519234890) If you tap Technical Stuff, you'll...
Fixed - Spring '20 ·Reported By 0 ·Updated 2020-01-04
Some related lists fail to load within Lightning Console when custom component on the page launches a sub-tab.
Fixed - Spring '20 ·Reported By 0 ·Updated 2020-01-04
System mode with sharing flow should work with Aura/Lightning component
Currently, the system mode with sharing is not respected by Custom Aura Component embedded into the flow. The flow that has custom aura component run with system mode sharing mode.
Fixed - Spring '20 ·Reported By 0 ·Updated 2020-01-04
When in the Salesforce app, the Related List Quick Links component shows records for the first-viewed record until refreshed. This affects all objects. For example, if you access the Related List Quick Links (RLQL) on an Account record, then try to view other Account records after this will show...
Fixed - Spring '20 ·Reported By 0 ·Updated 2020-01-04
Compact Density in Activity Layout does not always display the LTA field to the right of the field label. This can happen when the Quick Text settings is enabled.
Fixed - Spring '20 ·Reported By 0 ·Updated 2020-01-04
Lightning , Operational Analytics - Reports
The "default" currency code was changed from the currency code in the user setting to the currency code which is associated with the locale in the user setting. The behaviors described in this KI can be observed in orgs with multi-currency enabled only.
Fixed - Spring '20 ·Reported By 0 ·Updated 2020-01-04
Non admin users that have the "Create and Set Up Communities" permission are not able to create new communities using the Help Center template. This occurs once Lightning Knowledge has been enabled on the org.
Fixed - Spring '20 ·Reported By 0 ·Updated 2020-01-04
"Activities" cross filter doesn't show up when "Shared Activities Data Upgraded" perm is enabled
When "Shared Activities Data Upgraded" perm is enabled, "Activities" cross filter doesn't show up in ReportBuilder page with community user although OWD sharing of "Account and Contact", "Contact" and "Activity" is set to PRIVATE expectedly.
Fixed - Spring '20 ·Reported By 0 ·Updated 2020-01-04
LEX Email - Hyperlinks in Rich Text Area merge fields sent as plain text and images are dropped from the sent email
Fixed - Spring '20 ·Reported By 10 ·Updated 2019-12-06
Partner community user is unable to view Campaign/Campaign History/Campaign Members in reports
In custom report type, if the Campaign/Campaign History/Campaign Member is either B(secondary object) or C(Tertiary object), partner community user is not able to see the corresponding Campaign columns in the report.
Fixed - Spring '20 ·Reported By 11 ·Updated 2019-11-27
Community Reporting - Links to Knowledge Articles have incorrect URLs
Communities , Operational Analytics - Reports
When clicking on an article's title in a Knowledge Article report within a Community, the URL does not take users to the article and instead links to a page ending in '/s/article/'.
No Fix - Spring '20 ·Reported By 2 ·Updated 2019-11-12
Product Lookup does not display on Add Product Action for non-system admin users
Some of our customers have reported that the standard Product Lookup field does not display in the Salesforce Mobile UI on the Standard Add Product Action. This issue occurs only for non-system admin users. This issue occurs in both Salesforce for iOS and Android and in the Mobile Browser version...
No Fix - Spring '20 ·Reported By 2 ·Updated 2019-10-31
Default External Access is overriden in Summer'19 when updating objects via Packages or MDAPI
Packaging , Metadata , Salesforce DX , Summer 19
In Summer'19, while deploying custom object the Default External Access is overriden to "Private" after deploy when "External Sharing Model" is enabled.
Fixed - Spring '20 ·Reported By 37 ·Updated 2019-10-16
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