Known Issues · work.com
When clicking on a queue in queue management users will see a something we wrong error message
Fixed - Spring '23 Patch 5.0 ·Reported By 0 ·Updated 14 days ago
"Resource's territory date overlap with another territory date" error when booking a shift in another territory
In Review ·Reported By 12 ·Updated 15 days ago
[HRSC] Unable to assign transition plans to employees in other non-English languages
In Review ·Reported By 1 ·Updated 16 days ago
Users are unable to close out cases that were open previous to updating IT Service Center Managed Package. Notes about cause: 1. In ITSC 1.24 a new Object ‘wkitsm__CaseOwnerAuditTrail__c’ was added. Now Cases need a record under this object linked to them to closing cases. 2. For Existing case...
In Review ·Reported By 0 ·Updated 2022-12-16
Cannot create new support ticket. When attempting to create a new Support ticket, user is prompted with error message 'wkdw__TicketCategory__c INVALID_FIELD_FOR_INSERT_UPDATE'.
No Fix ·Reported By 0 ·Updated 2022-12-07
Unable to run Standard Report for Employee object in Production and Sandbox getting error "We couldn't complete your request. Ask your salesforce admin for help".
No Fix ·Reported By 0 ·Updated 2022-11-29
Copied flows are being referenced by another flow in a managed package so users cannot remove the reference or delete the flow. This occurs when users use the "save as" option to make a copy of a flow from a managed package.
Fixed - Spring '23 ·Reported By 1 ·Updated 2022-10-04
The Work.com custom components contained in the Employee Workspace managed package are incompatible with the Spring ‘22 Lightning Web Security framework. These custom components are not operable in the Employee Workspace and Employee Service template and themes.
In Review ·Reported By 1 ·Updated 2022-09-28
When accessing the "New Support Ticket" button from the experience site, it will not work if the page is not fully loaded.
In Review ·Reported By 1 ·Updated 2022-07-19
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