Salesforce Known Issues
Trailblazer Community

Deleting Catalog Items linked to managed flow prevents from uninstalling the package

Service , work.com

Copied flows are being referenced by another flow in a managed package so users cannot remove the reference or delete the flow. This occurs when users use the "save as" option to make a copy of a flow from a managed package.

Scheduled - Spring '23 ·Reported By 1 ·Updated 3 days ago

Custom Lightning Web Components are Incompatible with Lighting Web Security Framework

work.com , Lightning

The Work.com custom components contained in the Employee Workspace managed package are incompatible with the Spring ‘22 Lightning Web Security framework. These custom components are not operable in the Employee Workspace and Employee Service template and themes.

In Review ·Reported By 1 ·Updated 9 days ago

Unable to close out cases that were open previous to updating IT Service Center Managed Package

Service , work.com

Users are unable to close out cases that were open previous to updating IT Service Center Managed Package. Notes about cause: 1. In ITSC 1.24 a new Object ‘wkitsm__CaseOwnerAuditTrail__c’ was added. Now Cases need a record under this object linked to them to closing cases. 2. For Existing case...

In Review ·Reported By 0 ·Updated 17 days ago

"Resource's territory date overlap with another territory date" error when booking a shift in another territory

work.com

"Resource's territory date overlap with another territory date" error when booking a shift in another territory

In Review ·Reported By 11 ·Updated 2022-08-12

Work.com - Unable to install HRSC 4.5v in orgs

work.com

HRSC 4.5 fail to install on core 238 with translation label error

In Review ·Reported By 2 ·Updated 2022-07-28

Work.com New Support Ticket button not working if clicked before page is not fully loaded

work.com

When accessing the "New Support Ticket" button from the experience site, it will not work if the page is not fully loaded.

In Review ·Reported By 1 ·Updated 2022-07-19

Unable to access WDC Badges and give Thanks as non-admins

Chatter , work.com

Non-admins get the error "You are not permitted to give this badge" when attempting to give Thanks badges.

Fixed - Summer '22 Patch 11.0 ·Reported By 16 ·Updated 2022-07-06

"My Ticket View" Not working for IT Service Center

work.com , Lightning

Users aren't able to view the "My ticket" view in the IT Service Center community.

Fixed ·Reported By 0 ·Updated 2022-07-06

New Person Account is created upon Employee update ((Employee Number field) is updated)

API , work.com , Premier Apps , Health Cloud , Winter 22

EmployeeNumber field on the Employee object is mapped to HealthCloudGA__SourceSystemId__pc on the Person Account field. When EmployeeNumber field is modified on an Employee record, the change is not carried over to the corresponding Person Account record. A duplicate Person Account record is...

In Review ·Reported By 1 ·Updated 2022-06-29

Work.com components take too long when there are several non namespaced quick actions

work.com

Users can experience performance issues when interacting with work.com components on the experience site when there are 20+ non-namespaced Quick actions created.

In Review ·Reported By 1 ·Updated 2022-06-26

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