Salesforce Known Issues
Trailblazer Community

Queue Management Controller does not allow-list LocationWaitlist

work.com

When clicking on a queue in queue management users will see a something we wrong error message

Fixed - Spring '23 Patch 5.0 ·Reported By 0 ·Updated 14 days ago

"Resource's territory date overlap with another territory date" error when booking a shift in another territory

work.com

"Resource's territory date overlap with another territory date" error when booking a shift in another territory

In Review ·Reported By 12 ·Updated 15 days ago

[HRSC] Unable to assign transition plan to employee in other non-English language

work.com

[HRSC] Unable to assign transition plans to employees in other non-English languages

In Review ·Reported By 1 ·Updated 16 days ago

Work.com - Unable to install HRSC 4.5v in orgs

work.com

HRSC 4.5 fail to install on core 238 with translation label error

In Review ·Reported By 7 ·Updated 2022-12-22

Unable to close out cases that were open previous to updating IT Service Center Managed Package

Service , work.com

Users are unable to close out cases that were open previous to updating IT Service Center Managed Package. Notes about cause: 1. In ITSC 1.24 a new Object ‘wkitsm__CaseOwnerAuditTrail__c’ was added. Now Cases need a record under this object linked to them to closing cases. 2. For Existing case...

In Review ·Reported By 0 ·Updated 2022-12-16

Cannot create new support ticket 'wkdw__TicketCategory__c INVALID_FIELD_FOR_INSERT_UPDATE'

Service , work.com

Cannot create new support ticket. When attempting to create a new Support ticket, user is prompted with error message 'wkdw__TicketCategory__c INVALID_FIELD_FOR_INSERT_UPDATE'.

No Fix ·Reported By 0 ·Updated 2022-12-07

Error When Running Report on Standard Employee Object

work.com

Unable to run Standard Report for Employee object in Production and Sandbox getting error "We couldn't complete your request. Ask your salesforce admin for help".

No Fix ·Reported By 0 ·Updated 2022-11-29

Deleting Catalog Items linked to managed flow prevents from uninstalling the package

Service , work.com

Copied flows are being referenced by another flow in a managed package so users cannot remove the reference or delete the flow. This occurs when users use the "save as" option to make a copy of a flow from a managed package.

Fixed - Spring '23 ·Reported By 1 ·Updated 2022-10-04

Custom Lightning Web Components are Incompatible with Lighting Web Security Framework

work.com , Lightning

The Work.com custom components contained in the Employee Workspace managed package are incompatible with the Spring ‘22 Lightning Web Security framework. These custom components are not operable in the Employee Workspace and Employee Service template and themes.

In Review ·Reported By 1 ·Updated 2022-09-28

Work.com New Support Ticket button not working if clicked before page is not fully loaded

work.com

When accessing the "New Support Ticket" button from the experience site, it will not work if the page is not fully loaded.

In Review ·Reported By 1 ·Updated 2022-07-19

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